We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This contract-to-permanent position offers the opportunity to work in a dynamic environment, providing crucial technical support within a large warehouse setting. The role involves hands-on support for hardware and software, troubleshooting applications, and delivering excellent customer service.<br><br>Responsibilities:<br>• Provide comprehensive desktop support for Windows 10, Windows 11, and Mac/iOS devices.<br>• Diagnose and repair hardware issues with laptops, printers, and other peripherals.<br>• Troubleshoot and resolve application-related problems efficiently.<br>• Handle break/fix support for Thin Clients and Zebra printers.<br>• Deliver remote and on-site technical assistance as required.<br>• Coordinate and manage support tickets using a ticketing system.<br>• Perform desktop imaging and computer setup for new users.<br>• Reset passwords and resolve access-related issues.<br>• Ensure timely installation and configuration of hardware and software.<br>• Maintain strong communication and customer service standards while addressing technical concerns.
We are looking for a dedicated Network Technician to join our team in Anderson, South Carolina. In this role, you will work extensively with Cisco and Fortinet technologies to ensure the smooth operation and security of network systems. This is a Contract to permanent position, offering an excellent opportunity to grow in an innovative IT environment.<br><br>Responsibilities:<br>• Configure, install, and maintain network devices, including routers, switches, firewalls, and VPN solutions, with a focus on Cisco and Fortinet platforms.<br>• Monitor and analyze network performance to identify and resolve connectivity issues and system outages.<br>• Conduct regular updates, maintenance, and firmware upgrades for critical network hardware.<br>• Troubleshoot complex network problems and collaborate with vendors and support teams to implement solutions.<br>• Apply network security protocols and best practices to safeguard systems in alignment with company policies.<br>• Maintain accurate documentation of network configurations, updates, and procedures for future reference.<br>• Assist in planning and executing network upgrades, migrations, and expansions.<br>• Provide technical support and guidance to colleagues and end users to address network-related concerns.<br>• Stay informed about advancements in networking technologies, specifically within Cisco and Fortinet ecosystems.
<p>We are looking for a skilled Mobile Device Technician to join our team in Asheville, North Carolina. This long-term contract position is part-time (roughly 10 hours per week), and ideal for an individual with a strong background in mobile device management and IT support. You will play a vital role in managing mobile devices, providing technical assistance, and ensuring seamless user experiences.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the Mobile Device Management (MDM) platform, ensuring devices are effectively enrolled and monitored.</p><p>• Work part-time (estimated 10 hours per week) onsite in Asheville, NC</p><p>• Administer Apple Business Manager and Verizon MDM by handling device enrollment, configuring profiles, and assigning users.</p><p>• Perform provisioning, setup, upgrades, replacements, and decommissioning of mobile devices.</p><p>• Offer basic IT support for hardware, printers, and peripherals, addressing low-level troubleshooting needs.</p><p>• Collaborate with external IT teams to escalate and resolve issues beyond mobile device management.</p><p>• Maintain detailed documentation of processes and keep device inventories accurate and up to date.</p><p>• Assist end users with mobile-related issues and respond to general IT support requests.</p><p>• Provide occasional support for Apple iOS devices and other IT systems when required.</p>
<p>We are looking for an experienced IT Director to lead the technology strategy and operations for our client in Greenville, South Carolina. This role requires a forward-thinking leader who can align IT initiatives with business goals, ensuring efficient systems, robust cybersecurity, and seamless user experiences. The ideal candidate will bring a combination of technical expertise and leadership skills to drive innovation and optimize processes.</p><p><br></p><p>Responsibilities:</p><p>• Define and implement a comprehensive IT strategy that aligns with the company’s objectives and future growth.</p><p>• Provide expert guidance to executive leadership on technology investments, risks, and opportunities.</p><p>• Lead and mentor IT teams, fostering growth and a high-performance culture.</p><p>• Manage enterprise systems, networks, cloud platforms, and end-user computing to ensure reliability and scalability.</p><p>• Develop and enforce cybersecurity protocols, data privacy measures, and compliance standards.</p><p>• Identify and mitigate technology risks while overseeing audits and incident response processes.</p><p>• Collaborate with business leaders to enhance workflows and optimize core business applications.</p><p>• Oversee vendor relationships, contracts, and partnerships to ensure cost-effective technology solutions.</p><p>• Manage IT budgets, forecasting, and cost-saving initiatives to maximize efficiency.</p><p>• Establish governance frameworks, policies, and performance metrics to monitor IT operations effectively</p>
