We are looking for a Customer Service Representative to join our team in Durham, North Carolina. This is a contract position that requires strong organizational skills and a keen eye for accuracy. The role involves both document review and customer interactions, with opportunities to grow into more advanced responsibilities over time.<br><br>Responsibilities:<br>• Review and index documents to ensure proper organization and accuracy.<br>• Conduct initial checks to verify details, ensuring all necessary information is present.<br>• Identify missing information and communicate with customers to obtain required details.<br>• Assist customers in completing claims and ensure the documents are ready for processing.<br>• Collaborate with senior team members to transition completed work for further review.<br>• Handle data entry tasks efficiently and maintain accurate records.<br>• Respond to inbound and outbound calls, providing timely and attentive assistance.<br>• Manage email correspondence to address inquiries and follow up on missing information.<br>• Utilize Microsoft Excel and Word for tracking and documentation purposes.<br>• Schedule appointments and maintain organized records of customer interactions.
<p>We are looking for a skilled Customer Service Representative to join our team on a long-term contract basis in Raleigh, NC. This role focuses on delivering exceptional customer support, addressing inquiries, and resolving concerns in accordance with consumer laws and company policies. The position requires strong communication and organizational abilities, along with a proactive approach to enhancing customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional support to customers by addressing inquiries related to sales, promotions, installations, and communications.</p><p>• Resolve customer complaints and claims efficiently while ensuring compliance with consumer laws and company policies.</p><p>• Develop and implement initiatives to proactively educate and inform customers about services and products.</p><p>• Contribute to improvement plans based on feedback from customer surveys and satisfaction metrics.</p><p>• Follow established procedures and guidelines to ensure seamless decision-making and task execution.</p><p>• Collaborate with internal teams to refine processes and enhance customer service strategies.</p><p>• Maintain and apply a solid understanding of work routines and technical procedures within the discipline.</p><p>• Assist with the administration of claims and coordination with suppliers when necessary.</p><p>• Promote sales initiatives and ensure customers are aware of current promotions.</p><p>• Utilize tools such as Adobe Flex and NIS to optimize customer service workflows.</p>
<p>Robert Half has partnered with a rapidly growing construction company in the Pinehurst, North Carolina area to assist them in hiring a strategic Controller. The ideal candidate will possess 10+ years of accounting and finance experience and also construction experience. A CPA is a plus. This role is ideal for a finance expert who excels in both day-to-day accounting functions and high-level strategic planning, with the potential to grow into a Chief Financial Officer role. The Controller will play a pivotal role in ensuring accurate financial reporting, maintaining compliance, and driving business growth through insightful financial leadership. This position offers a competitive base salary, a bonus plan, growth potential and a hybrid schedule when onboarding is complete. </p><p><br></p><p>Responsibilities:</p><p>• Manage all core accounting functions, including accounts payable, accounts receivable, payroll, job costing, and general ledger activities.</p><p>• Prepare detailed and accurate financial statements on a monthly, quarterly, and annual basis.</p><p>• Develop and oversee budgeting, forecasting, and cash flow models to ensure financial stability</p><p>• Collaborate with leadership to provide financial insights that guide strategic decisions and enhance profitability.</p><p>• Lead and mentor the accounting and finance team</p><p>• Partner with project managers to monitor budgets, analyze costs, and ensure projects remain profitable.</p><p>• Establish and maintain strong internal controls and compliance with industry and regulatory standards.</p><p>• Support operational teams by creating dashboards and key performance indicators to track project and company performance.</p><p>• Drive improvements in financial systems and processes</p><p>• Oversee audits and tax filings</p>
