We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
Job Description – Sales Support (Finished Sales) We are looking for an efficient and detail-oriented administrative support detail oriented to join our dynamic Finished Sales team. This contract to permanent role is ideal for someone who thrives in a fast-paced environment, is eager to take on new responsibilities, and seeks opportunities for detail oriented growth within the Sales department. Successful candidates must be flexible to work extended hours during peak seasons—including weekends—and be willing to travel out of state with reasonable notice. Must have experience with Order Entry, not just data entry. <br> Key Responsibilities: Expedite daily order entry with high attention to accuracy and detail Assist in identifying and resolving operational challenges as they arise Coordinate deliveries and proactively communicate logistics to clients Maintain accurate customer profiles in the CRM system Manage multiple spreadsheets and oversee a variety of projects Respond promptly to customer inquiries via phone and email Document and refine internal procedures to drive efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Evaluate plant inventory quality, quantity, and status in the greenhouse as needed Generate comprehensive reports for sales analysis and order entry for both internal and client use Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide general support to the sales department, including pre-order bookings and weekly reporting
We are looking for a detail-oriented and organized Receptionist to join our team in Grand Rapids NT, Michigan. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment within the investment management industry. The role requires a proactive individual with strong communication and multitasking skills to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and detail-oriented front desk experience.<br>• Manage incoming calls on a multi-line switchboard, directing inquiries and messages appropriately.<br>• Organize and maintain filing systems to ensure easy access to important documents.<br>• Schedule appointments and manage calendar updates efficiently.<br>• Perform accurate data entry tasks to support administrative functions.<br>• Utilize computer systems and software for day-to-day tasks and reporting.<br>• Support educational events by assisting with check-in, setup, and teardown of classrooms.<br>• Collaborate with team members to ensure the reception area remains organized and presentable.<br>• Provide general administrative support as needed to enhance office operations.
Full job description Our client is seeing a dynamic Talent Acquisition Specialist to join their Human Resources team! In this role, you will manage the recruitment process for all open positions, from sourcing and screening candidates to conducting interviews and extending job offers. You will be instrumental in ensuring a smooth, efficient, and positive candidate experience while helping us build a diverse, talented workforce that aligns with our organizational goals. <br> ESSENTIAL FUNCTIONS <br> Manage the full-cycle recruitment process, including sourcing, interviewing, extending offers, and the all candidates required to undergo background check process. Develop and implement creative sourcing strategies to attract a diverse pool of experience in candidates. Review resumes, conduct phone screenings, and assess candidate qualifications. Schedule and facilitate interviews with candidates and hiring managers, ensuring smooth communication and timely follow-up. Collaborate with hiring managers to understand staffing needs and ensure alignment between recruitment strategies and organizational goals. Present and discuss job offers with candidates, ensuring a positive experience and adherence to company policies. Oversee background checks and other pre-employment screenings, ensuring timely completion and adherence to company guidelines. Utilize applicant tracking systems (ATS) and HR software to track candidate progress, maintain accurate records, and generate recruitment reports. Ensure compliance with all applicable laws and organizational policies. Represent the company at career fairs and networking events to build a strong candidate pipeline. Partner with staffing agencies to fulfill contract staffing needs as necessary. Manage candidate expectations regarding offer details, start dates, and the onboarding process to ensure smooth transitions. Collect and submit all new permanent paperwork, ensuring timely and accurate processing. Support diversity recruitment initiatives and ensure fair, equitable hiring practices across all levels of the organization. Work with the EEO Officer to ensure hiring practices are in line with the Equal Employment Opportunity Plan. Stay up-to-date with the latest recruitment trends and industry best practices to improve sourcing strategies. Assist in the development and implementation of recruitment policies and procedures in line with organizational goals and compliance requirements. Performs other duties as assigned.
