10 results for Second Shift Customer Service Representative in Florence, KY

2nd shift Customer Service Representative

Hebron, KY
onsite
Temporary
20 - 21 USD / Hourly
The Service Team is looking to add new members with a strong Customer Service mentality! 2nd shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training• Resolve on-demand customer requests and provide customers with product and service information• Communicate clear expectations of costs and estimated time of arrival• Follow up with customers in a timely manner to keep them informed• Create service estimates, complete billing process and collect payments• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify and escalate priority issues and route calls to appropriate resource• Achieve monthly targets for close percentage, gross profit per job and other targets Qualifications:• Two-year Associated Degree preferred, minimum High School diploma• Experience in (inbound and outbound) sales and customer service preferred• Logistics coordinators, freight brokers, dispatching experience is a plus• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors• Able to work under pressure and handle multiple requests• Multi-tasking and Attention to detail are required• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks• Experience effectively using computers and learning new computer programs• One weekend shift per week required• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays) Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
2026-03-25T00:00:00Z

3rd shift Receptionist opening

Cincinnati, OH
onsite
Temporary
18 - 18 USD / Hourly
We are looking for a dedicated individual to join our team as a 3rd shift front desk receptionist in Cincinnati, Ohio. In this role, you will be the first point of contact for residents, clients, staff, and visitors, ensuring a welcoming and secure environment. This is a contract position that requires excellent communication skills, attention to detail, and the ability to handle emergency situations professionally. Responsibilities:• Greet and assist all individuals entering the facility, including residents, clients, staff, and visitors.• Guide visitors to the correct location and notify relevant staff of their arrival.• Oversee the entry and exit of visitors to maintain security and report any concerns to the appropriate personnel.• Monitor and manage the electronic security system to ensure the safety of the premises.• Respond promptly and professionally to emergency situations, including coordinating with fire and police departments.• Perform clerical tasks, such as handling inquiries and maintaining records, as assigned.• Address residency-related questions in accordance with established procedure.
2026-03-12T00:00:00Z

3rd shift front desk

Cincinnati, OH
onsite
Temporary
18 - 18 USD / Hourly
We are looking for a dedicated individual to provide front desk support during third shift hours at a non-profit organization in Cincinnati, Ohio. This contract position offers the opportunity to play a vital role in ensuring smooth operations and safety during overnight hours. If you have experience in receptionist duties and are committed to providing excellent service, we encourage you to apply. Responsibilities: • Greet and assist residents, clients, staff, and visitors in a friendly and detail-oriented manner. • Direct visitors to appropriate locations and notify staff of individuals waiting when necessary. • Monitor the entry and exit of visitors to ensure security and report any concerns to the program facilitator. • Operate and oversee the electronic security system to maintain a safe environment. • Coordinate with fire and police departments during emergencies, providing prompt and accurate assistance. • Support emergency evacuations and fire drills as required. • Perform clerical tasks, such as data entry and record keeping, to support operational needs. • Respond to inquiries regarding residency following established procedures.
2026-03-26T00:00:00Z

Sr. Customer Service Representative

Fairfield, OH
onsite
Temporary
22 - 22 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract position, you will play a vital role in ensuring seamless communication with suppliers and vendors while delivering exceptional customer service. The ideal candidate will possess strong organizational skills and a commitment to maintaining accurate data records. Responsibilities: • Communicate effectively with suppliers and vendors to follow up on orders and resolve inquiries. • Update pricing and quantities in the system to ensure accurate records. • Handle order entry processes with precision and attention to detail. • Manage the transfer and organization of data between systems as necessary. • Perform data entry tasks to maintain accurate and up-to-date information. • Deliver superior customer service to address client needs and concerns. • Utilize call center tools and resources to provide timely support. • Work efficiently within Windows PC environments to complete tasks. • Ensure compliance with TRICARE guidelines when applicable. • Collaborate with team members to streamline workflows and improve processes.
2026-03-20T00:00:00Z

Customer Service Representative

Cincinnati, OH
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in Cincinnati, Ohio. In this Contract to permanent position, you will play a crucial role in providing exceptional service to our customers, ensuring their needs are met with attention to detail and efficiency. The ideal candidate will have strong communication skills and a keen ability to handle multiple tasks in a fast-paced environment. Responsibilities: • Respond to inbound calls promptly and with attention to detail, addressing customer inquiries and resolving issues. • Manage call center operations by providing excellent customer service and maintaining a positive experience for all callers. • Perform accurate data entry, ensuring customer information is correctly recorded and updated. • Handle email correspondence with customers, delivering clear and concise communication. • Process orders efficiently, ensuring accuracy and timely completion. • Schedule appointments for customers while coordinating with internal teams as needed. • Handle outbound calls as required, maintaining a courteous and detail-oriented demeanor. • Utilize Microsoft Excel and Word to maintain records and generate reports. • Collaborate with team members to ensure customer service goals are met and exceeded. • Monitor and maintain customer satisfaction by proactively addressing concerns and feedback.
2026-03-26T00:00:00Z

Customer Service Representative

Norwood, OH
onsite
Temporary
18 - 24 USD / Hourly
Do you have a passion for exceptional service and enjoy building positive relationships with clients and customers? Our team is seeking motivated Customer Service Representatives to support a variety of industries across the Cincinnati, OH area. This ongoing opportunity is perfect for individuals eager to grow their skills and launch rewarding careers. What You’ll Do: <ul><li>Respond to customer inquiries via phone, email, or chat in a detail oriented, courteous manner </li><li>Resolve issues efficiently, providing accurate information and ensuring first-contact resolution whenever possible </li><li>Document interactions, update records, and maintain confidentiality of customer data </li><li>Collaborate with other team members and departments to find timely solutions for complex cases </li><li>Recommend process improvements and escalate issues as needed </li><li>Uphold company values and deliver a positive brand experience</li></ul>
2026-03-23T00:00:00Z

Customer Service Representative

Cincinnati, OH
onsite
Temporary
18 - 18 USD / Hourly
We are seeking an attentive and reliable Customer Service Representative to support an upcoming conference in Cincinnati, Ohio. This contract position requires full availability for scheduled shifts during the event. The role involves assisting with various tasks to ensure a smooth and efficient experience for all attendees. Responsibilities: • Provide exceptional customer service by assisting attendees at the registration desk. • Manage guest inquiries and direct them to appropriate areas or resources. • Support the silent auction process, including setup, monitoring, and closing activities. • Act as a runner to deliver materials or handle urgent requests across the venue. • Ensure accurate order entry and maintain organized records during the event. • Assist guests by addressing any concerns or special needs promptly and with attention to detail. • Work collaboratively with the event team to maintain smooth operations. • Uphold a welcoming and detail-oriented demeanor throughout the conference. • Help with event breakdown and cleanup tasks as needed. • Adhere to the assigned schedule, including extended hours for specific roles.
2026-03-17T00:00:00Z

Sr Customer Service Representative

Fairfield, OH
onsite
Temporary
22 - 22 USD / Hourly
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a vital part in delivering exceptional support to internal and external stakeholders, ensuring smooth operations across various office functions. This position requires a proactive individual with strong analytical skills and the ability to troubleshoot discrepancies effectively. Responsibilities: • Provide outstanding customer service by promptly addressing inquiries and resolving concerns via email and other communication channels. • Oversee accounts payable processes, including invoice handling and discrepancy resolution. • Conduct thorough research to troubleshoot system errors and ensure seamless operations. • Maintain effective communication with partners and stakeholders to facilitate solutions and build strong relationships. • Accurately document and track issues, ensuring timely follow-up and resolution. • Collaborate with team members to identify process improvements and enhance efficiency. • Respond to inquiries related to office functions and provide detailed information as needed. • Analyze and resolve discrepancies in data or transactions to maintain accuracy. • Manage correspondence and ensure all communications are clear and precise. • Support additional administrative tasks to ensure smooth organizational workflows.
2026-03-23T00:00:00Z

Customer Service Coordinator

Fairfield, OH
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish. Responsibilities:• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.• Keep detailed records of service calls, technician notes, materials used, and client updates.• Review service reports and work orders for completeness and accuracy before submitting them for billing.• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.• Identify and resolve billing discrepancies by working closely with clients and internal teams.• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.
2026-03-18T00:00:00Z

Customer Experience Specialist

Newport, KY
onsite
Temporary
22 - 22 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in Kentucky. This role involves providing contract support for the Order Management team during a scheduled team member leave. The ideal candidate excels at delivering exceptional customer service, managing order-related tasks with precision, and effectively collaborating with team members to ensure seamless operations. Responsibilities:• Accurately enter and validate orders, ensuring all entries are reviewed and approved by the team or manager.• Process and track shipment numbers upon request to maintain timely communication.• Provide quotes for component pricing and manage warranty claims efficiently.• Assist with order and portal management functions, adhering to established procedures.• Follow company protocols to meet deadlines and maintain service level agreements.• Communicate professionally with both internal teams and external stakeholders.• Support standard practices and contribute to maintaining operational consistency.• Collaborate effectively with a team of three to ensure smooth workflow during the coverage period.
2026-03-26T00:00:00Z