<p>We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers.</p><p><br></p><p>Responsibilities:</p><p>• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.</p><p>• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.</p><p>• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.</p><p>• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.</p><p>• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.</p><p>• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.</p><p>• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.</p><p>• Respond to inbound calls and messages courteously, and provide current inventory information when requested.</p>

• At least 1 year of experience in customer service, order entry, logistics support, billing, or a similar administrative role.<br>• Ability to manage multiple priorities effectively and stay organized in a fast-paced work environment.<br>• Strong attention to detail with a consistent focus on accuracy in data entry and documentation.<br>• Working knowledge of invoicing, credits, and general order processing procedures.<br>• Proficiency with Microsoft Office and comfort using business or accounting software.<br>• Effective communication skills for handling customer inquiries and collaborating with team members.<br>• Solid problem-solving skills and the ability to respond calmly to service or shipment issues.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>