<p>A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.</p><p>The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><p>Customer Service &amp; Administrative Support</p><ul><li>Respond to customer inquiries via phone and email</li><li>Process orders, account updates, and service requests</li><li>Coordinate communication between customers and internal departments</li><li>Maintain accurate customer records and documentation</li><li>Assist with tracking orders, shipments, and account information</li><li>Support issue resolution and customer follow-up activities</li></ul><p>Operational Coordination</p><ul><li>Assist with reporting and administrative tracking tasks</li><li>Maintain organized customer files and account documentation</li><li>Support internal teams with operational updates and communication</li></ul>

<ul><li>2+ years of customer support, administrative, or client service experience preferred</li><li>Biotech, healthcare, or regulated industry experience is a plus</li><li>Strong communication and problem-solving abilities</li><li>Ability to multitask and manage deadlines effectively</li><li>Professional and customer-focused mindset required</li></ul><p>Preferred Software</p><ul><li>CRM or ticketing system experience preferred</li><li>Microsoft Office and Excel proficiency required</li></ul><p><br></p>

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