We are looking for a Member Services Representative to support a busy non-profit service environment in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who enjoys helping people, communicating clearly, and staying organized while managing a high volume of inbound calls. The person in this role will provide responsive assistance to members, handle routine transactions accurately, and maintain strong service standards in a fast-paced call center setting.<br><br>Responsibilities:<br>• Respond to incoming member calls promptly and provide courteous, solution-focused support.<br>• Assist members with questions, service requests, and general account-related concerns while ensuring a positive experience.<br>• Enter and update information accurately in computer systems while maintaining strong attention to detail.<br>• Process payments and handle cash-related transactions in accordance with established procedures.<br>• Document conversations, actions taken, and follow-up needs thoroughly to support service continuity.<br>• Manage multiple priorities efficiently in a high-volume call center environment without compromising quality.<br>• Type and navigate between systems effectively to complete inquiries and maintain accurate records.<br>• Escalate complex issues appropriately and coordinate with internal teams to help resolve member concerns.

• Previous experience in customer service, preferably in a call center or high-volume support setting.<br>• Strong computer skills with the ability to learn and use multiple systems confidently.<br>• Accurate typing ability and comfort entering information quickly during live calls.<br>• Experience answering inbound calls and assisting customers with careful attention to detail.<br>• Solid cash handling skills and attention to accuracy when processing transactions.<br>• Clear verbal communication skills and a consistent focus on member satisfaction.<br>• Ability to stay organized, dependable, and productive in a fast-paced work environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>