<p>We are looking for a Customer Service Representative to support a busy insurance service environment in Durham, North Carolina. This Long-term Contract position is ideal for someone who is comfortable managing a steady stream of customer interactions while delivering accurate, detail-oriented support. The person in this role will help customers by phone and email, document information carefully, and keep service requests moving efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls while providing courteous, solution-focused support to customers.</p><p>• Respond to customer questions, concerns, and service needs through both phone and email communication.</p><p>• Enter customer details, service updates, and order information accurately into company systems.</p><p>• Place outbound calls when needed to follow up on requests, confirm information, or provide status updates.</p><p>• Schedule appointments and coordinate service-related activities based on customer needs and business guidelines.</p><p>• Process order-related transactions and ensure records are complete, organized, and up to date.</p><p>• Use Microsoft Word and Excel to maintain documentation, track information, and support daily customer service tasks.</p><p>• Escalate complex issues appropriately and work with internal teams to help resolve customer concerns in a timely manner.</p>

• At least 1 year of recent call center experience in a customer service setting.<br>• Proven ability to handle inbound calls efficiently in a fast-paced environment.<br>• Strong verbal and written communication skills for customer interactions and email correspondence.<br>• Accurate data entry skills with close attention to detail.<br>• Experience with order entry, appointment scheduling, or similar administrative support tasks.<br>• Working knowledge of Microsoft Word and Microsoft Excel.<br>• Ability to manage multiple tasks, stay organized, and maintain professionalism under pressure.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>