We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of customer interactions and providing prompt, attentive support by phone and email. The selected candidate will help maintain service quality by handling inquiries accurately, documenting information clearly, and supporting day-to-day order and appointment coordination. Responsibilities: • Manage a high volume of incoming customer calls while delivering courteous and efficient service. • Respond to customer questions, concerns, and service requests with clear communication and appropriate follow-through. • Enter customer details, updates, and transaction information into internal systems with a high degree of accuracy. • Support order processing activities by recording requests and ensuring information is complete for fulfillment. • Coordinate and schedule appointments based on customer needs and business availability. • Handle email correspondence with care, providing timely responses and documenting key interactions when needed. • Make outbound calls as required to confirm details, provide updates, or resolve outstanding issues. • Use Microsoft Word and Excel to review, update, and maintain customer-related records and reports.

• At least 1 year of call center experience in a customer service environment. • Demonstrated ability to handle inbound calls efficiently in a fast-paced setting. • Strong verbal and written communication skills for phone and email interactions. • Accurate data entry skills with close attention to detail. • Experience supporting order entry or similar administrative customer service tasks. • Comfort using Microsoft Word and Microsoft Excel in a detail-focused setting. • Ability to manage multiple priorities while maintaining a positive customer experience.

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Durham, NC
onsite
Temporary / Contract
19.95 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of customer interactions and providing prompt, attentive support by phone and email. The selected candidate will help maintain service quality by handling inquiries accurately, documenting information clearly, and supporting day-to-day order and appointment coordination. Responsibilities: • Manage a high volume of incoming customer calls while delivering courteous and efficient service. • Respond to customer questions, concerns, and service requests with clear communication and appropriate follow-through. • Enter customer details, updates, and transaction information into internal systems with a high degree of accuracy. • Support order processing activities by recording requests and ensuring information is complete for fulfillment. • Coordinate and schedule appointments based on customer needs and business availability. • Handle email correspondence with care, providing timely responses and documenting key interactions when needed. • Make outbound calls as required to confirm details, provide updates, or resolve outstanding issues. • Use Microsoft Word and Excel to review, update, and maintain customer-related records and reports.
2026-05-07T00:00:00Z

Customer Service Representative Job in Durham, NC | Robert Half