We are looking for a Customer Service Representative to join a team in Doral, Florida, in a contract-to-permanent opportunity. This role focuses on supporting guests and travel advisors with reservation-related needs while delivering courteous, attentive service across multiple communication channels. The ideal candidate brings strong booking accuracy, confidence in handling high-volume customer interactions, and the ability to contribute to both service excellence and revenue growth. Responsibilities: • Manage daily reservation activity by entering and updating booking details accurately across core and supporting systems. • Handle new reservations, itinerary changes, cancellations, and documentation updates while maintaining a high standard of data quality. • Support guests and travel advisors through inbound and outbound communication with an attentive, solution-focused approach. • Apply company guidelines consistently when reviewing and processing reservation requests. • Identify opportunities to enhance existing bookings through value-added recommendations and upselling when appropriate. • Provide additional call support during busy periods to help maintain service levels for the reservations team. • Build and maintain strong knowledge of company offerings in order to answer questions and guide customer decisions effectively. • Troubleshoot access or usage issues related to MyWindstar and other connected platforms, escalating concerns when needed. • Communicate recurring issues or booking challenges to leadership promptly and share practical recommendations for resolution.

• 2+ years of experience in customer service, call center support, or reservation processing. • Background handling inbound and outbound calls in a fast-paced service environment. • Experience with order entry, booking management, or hotel/travel reservation systems. • Strong attention to detail with the ability to maintain accuracy when processing customer information. • Proficiency with Microsoft Office and comfort working in multiple systems at the same time. • Ability to remain calm, attentive to detail, and customer-focused when resolving questions or concerns. • Strong verbal and written communication skills for assisting guests, clients, and travel advisors effectively.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Miami, FL
remote
Temporary to Hire
17 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in Doral, Florida, in a contract-to-permanent opportunity. This role focuses on supporting guests and travel advisors with reservation-related needs while delivering courteous, attentive service across multiple communication channels. The ideal candidate brings strong booking accuracy, confidence in handling high-volume customer interactions, and the ability to contribute to both service excellence and revenue growth. Responsibilities: • Manage daily reservation activity by entering and updating booking details accurately across core and supporting systems. • Handle new reservations, itinerary changes, cancellations, and documentation updates while maintaining a high standard of data quality. • Support guests and travel advisors through inbound and outbound communication with an attentive, solution-focused approach. • Apply company guidelines consistently when reviewing and processing reservation requests. • Identify opportunities to enhance existing bookings through value-added recommendations and upselling when appropriate. • Provide additional call support during busy periods to help maintain service levels for the reservations team. • Build and maintain strong knowledge of company offerings in order to answer questions and guide customer decisions effectively. • Troubleshoot access or usage issues related to MyWindstar and other connected platforms, escalating concerns when needed. • Communicate recurring issues or booking challenges to leadership promptly and share practical recommendations for resolution.
2026-06-04T00:00:00Z