We are looking for a Desktop Support Analyst to provide hands-on and remote technical assistance for employees in Denver, Colorado and across additional office locations. This Long-term Contract position is ideal for someone who enjoys solving day-to-day end-user technology issues, delivering responsive service, and keeping support operations well documented. The role focuses on maintaining reliable desktop performance across Windows and macOS devices while helping users stay productive in a fast-paced services environment.<br><br>Responsibilities:<br>• Resolve first-level technical problems involving desktop and laptop systems, common business applications, printers, peripherals, and basic connectivity issues.<br>• Provide support for both Windows and macOS users, addressing hardware, software, and workstation-related concerns through onsite and remote assistance.<br>• Record, track, and update incidents in Freshservice, ensuring each request includes accurate notes, status updates, and resolution details.<br>• Manage a steady daily volume of support requests while balancing the needs of employees in the Denver office and staff working from other locations.<br>• Investigate issues related to Microsoft tools, desktop software, and Autodesk-based applications, identifying practical solutions or next steps.<br>• Prepare clear troubleshooting records and route more advanced problems to Tier II or other specialized support teams when additional expertise is needed.<br>• Assist with device rollouts, imaging, software installation, workstation preparation, and general end-user setup activities.<br>• Support user access needs through basic account assistance and contribute to smooth day-to-day desktop operations.<br>• Maintain clear communication throughout the support process so users understand progress, expected timelines, and outcomes.

• At least 2 years of experience in help desk, desktop support, or technical support roles.<br>• Hands-on experience supporting both Windows and macOS operating systems in an end-user environment.<br>• Solid ability to diagnose and resolve Tier I technical issues across hardware, desktop applications, and peripheral devices.<br>• Working knowledge of Active Directory and Microsoft 365, including basic user support and administration exposure.<br>• Experience using a ticketing platform to manage incidents and service requests; familiarity with Freshservice is preferred.<br>• Strong written documentation skills with the ability to create useful escalation notes and support records.<br>• Effective verbal and written communication skills with a customer-focused approach to supporting users with varied technical backgrounds.<br>• Ability to organize competing priorities, respond to multiple requests efficiently, and perform well in a fast-moving support environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>