<p><strong>Job Summary:</strong></p><p> The Network Administrator will manage and maintain the organization’s LAN/WAN infrastructure, ensuring optimal performance, availability, and security across all network components.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Configure and maintain routers, switches, and firewalls.</li><li>Monitor network performance and troubleshoot connectivity issues.</li><li>Manage VPNs, VLANs, and wireless networks.</li><li>Maintain network documentation and diagrams.</li><li>Implement network security measures and patch management.</li></ul><p><br></p>
<p>We are seeking an experienced and detail-oriented Network Administrator to manage and maintain our network infrastructure. The ideal candidate will have extensive experience with TCP/IP, network monitoring, and route switching. The Network Administrator will ensure the stability, integrity, and efficient operation of the network systems that support core organizational functions</p><p> </p><ul><li>Design, configure, and manage network infrastructure, including routers, switches, and firewalls.</li><li>Monitor network performance and troubleshoot issues to ensure optimal operation and minimal downtime.</li><li>Implement and manage TCP/IP network configurations and services.</li><li>Conduct regular network performance tuning and capacity planning.</li><li>Develop and enforce network policies and procedures to ensure security and reliability.</li><li>Monitor network traffic, identify bottlenecks, and optimize network performance.</li><li>Maintain accurate network documentation and inventory records.</li><li>Collaborate with the IT team to support and integrate network solutions.</li><li>Respond to and resolve network-related incidents and service requests.</li><li>Stay updated with the latest industry trends and best practices in network administration</li></ul><p><br></p>
<p>We are looking for a motivated and detail-oriented Junior System Administrator to join our IT team. The ideal candidate will have hands-on experience with Azure, Group Policy, and Exchange. As a Junior System Administrator, you will assist in the management and maintenance of our IT infrastructure, ensuring the reliability and performance of our systems.</p><p> </p><ul><li>Assist in the administration and maintenance of Azure cloud services.</li><li>Manage and configure Group Policies to enforce security settings and streamline user experience.</li><li>Support and maintain Microsoft Exchange environments, including mailbox creation, maintenance, and troubleshooting.</li><li>Monitor system performance and troubleshoot issues to ensure optimal operation.</li><li>Implement and maintain security measures to protect data and systems.</li><li>Perform routine maintenance tasks, such as updates, patches, and backups.</li><li>Assist in the documentation of IT procedures and configurations.</li><li>Provide technical support to end-users and resolve helpdesk tickets in a timely manner.</li><li>Collaborate with senior IT staff on projects and initiatives to improve system performance and security.</li><li>Stay updated with the latest industry trends and best practices in system administration.</li></ul><p><br></p>
Responsibilities:<br>• Implement computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.<br>• Ensures operation by training client personnel and providing support.<br>• Maintaining and upgrading existing systems as required.<br>• Accept responsibility and ownership for all assigned tickets from creation to resolution, or to the point of escalation.<br>• Analyze ticket trends and incidents to identify potential problems or outages – and communicate to management in a timely manner.<br>• Maintain an up-to-date inventory of all IT assets.<br>• Manage user and computer accounts in Active Directory Users and computer or Entra ID.<br>• Creating system guidelines and documentation for the organization.<br>• Administer and provide technical support in Microsoft 365 and Azure tenant.<br>• Maintain Physical security systems.<br>• Maintain and troubleshoot enterprise printing platform.<br>• Participating in an on-call rotation, providing support outside of regular working hours as required<br>• This position may require travel to various offices within the US (10%).<br>Requirements<br>Expectations<br>• Excellent analytical, problem solving and communication skills.<br>• Customer service-oriented – with the ability to work with end-users of all technical literacy.<br>• Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions.<br>• Accuracy and the ability to handle a high-volume of work efficiently are essential.<br>• High-level written and verbal proficiency in English.<br>Qualifications:<br>• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline; or equivalent experience.<br>• Windows Server 2016-2022<br>• Extensive experience managing Active Directory UC and GPO<br>• Experience managing Microsoft 365 tenants.<br>• Basic understanding of ITSM principles – including business expectations and communication.<br>• Minimum of three years’ experience working within a support position in the IT field, with advanced end-user troubleshooting experience.<br>• A+ and Net+ required. Security+ desired
<p>We’re seeking a skilled Windows 11 Technician to deliver exceptional technical support and system optimization for our clients and internal teams. You’ll troubleshoot, configure, and maintain Windows 11 environments, ensuring seamless performance and user satisfaction. If you’re a problem-solver with a knack for cutting through technical challenges, we want you on our team!</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Diagnose and resolve hardware/software issues in Windows 11 environments.</li><li>Install, configure, and update Windows 11 OS and related applications.</li><li>Provide end-user support, including system setup, account management, and troubleshooting.</li><li>Optimize system performance through updates, patches, and security configurations.</li><li>Collaborate with IT teams to deploy and maintain network-integrated Windows 11 systems.</li><li>Document technical processes and maintain accurate support tickets.</li><li>Stay current on Windows 11 features, updates, and best practices.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
