We are looking for a detail-oriented Administrative Assistant to join our team in Fords, New Jersey. This is a long-term contract position that requires an individual with excellent organizational and communication skills. The role is 100% onsite and involves supporting daily operations, ensuring smooth workflow, and maintaining a high standard of work.<br><br>Responsibilities:<br>• Schedule and manage appointments to optimize efficiency.<br>• Perform filing tasks to maintain organized records and documentation.<br>• Draft and edit well-crafted letters and correspondence.<br>• Operate office equipment to fax, scan, and create files as needed.<br>• Coordinate lunch orders and other administrative tasks.<br>• Utilize Microsoft Word, Excel, and Outlook to complete various assignments.<br>• Communicate effectively with clients and team members to ensure clarity and a positive work environment.<br>• Handle incoming calls and direct them to the appropriate personnel.<br>• Manage reception duties and provide a welcoming environment for visitors.
• Order management, handling logistics move<br>• CPG supplier based position<br>• CSR practices and policies<br>• Analytical skills<br>• Orders will be in EDI<br>• RMA - return authorization<br>Focus Responsibilities:<br>• Maximize the cost efficiency of customer shipments by optimizing ship with opportunities<br>• Track efficiency gains of ship with functionality and provide updates to customer service and cross functional stakeholders<br>General Responsibilities:<br>• Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers.<br>• Maximize on-time shipping, delivery and fill rates<br>• Process orders using SAP Order Management.<br>• Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve<br>• Minimize OS& Ds and customer claims for non-compliance<br>• Meet with key customers to review performance and address issues.<br>• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners.<br>• Create reports and analysis to support customer service & logistics<br>• Support EDI interfaces with customers.<br>• Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers.<br>• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers.<br>• Manage returns, credit and claims processes.<br>• Initiate and support continuous process improvement.<br>• Analyze and propose improvements to overall cost-to-serve for key accounts<br>Who we are looking for:<br>• Strong SAP and ATP required<br>• Advanced Microsoft Excel Skills (Vlookup, Pivot Tables a must)<br>• VMI Direct experience or knowledge a plus<br>• College degree in a Business discipline<br>• Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage<br>• Well organized with attention to detail<br>• Ability to work well in a group and independently<br>• Solid understanding of transportation, warehousing and supply chain best practices<br>• Strong follow up skills<br>• Ability to work under pressure with specific deadlines while multi-tasking<br>• Ability to set priorities and solve problems<br>• Effective influencing skills<br>• Experience with VMI and EDI a plus<br>• Some travel required
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a long-term contract basis. Based in Jamaica, New York, this position involves delivering exceptional support to customers by addressing inquiries and resolving issues efficiently. This role offers an excellent opportunity to build strong customer relationships while contributing to a dynamic work environment.<br><br>Responsibilities:<br>• Provide attentive and detail-oriented support to customers by answering inbound calls and addressing their concerns effectively.<br>• Handle customer inquiries regarding orders, ensuring prompt and accurate order entry.<br>• Maintain a positive and empathetic approach when assisting customers with their needs.<br>• Collaborate with team members to resolve customer issues and improve service quality.<br>• Document customer interactions and follow up on unresolved matters to ensure satisfaction.<br>• Respond to both inbound and outbound calls to assist with various customer requests.<br>• Uphold company standards for customer service and maintain a high level of excellence.<br>• Adapt to changing customer needs and provide tailored solutions.<br>• Manage multiple tasks simultaneously while maintaining attention to detail.<br>• Contribute to team goals by sharing insights and best practices.
<p>We are looking for a detail-oriented Account Administrator to join our client's team in New York, New York. In this role, you will play a pivotal part in managing inventory processes, supporting account-related tasks, and ensuring operational efficiency. This position is ideal for someone with a strong administrative background and a passion for organization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee inventory tracking systems to ensure accurate asset management and reporting.</p><p>• Perform annual physical inventories and reconcile discrepancies to maintain accurate records.</p><p>• Manage account-related administrative tasks, including data entry and documentation.</p><p>• Collaborate with assembly line teams to ensure proper inventory allocation and usage.</p><p>• Coordinate with various departments to streamline inventory processes and improve efficiency.</p><p>• Generate detailed reports on inventory levels and account statuses for management review.</p><p>• Assist in the preparation and execution of annual inventory audits.</p><p>• Monitor asset inventory levels and recommend adjustments to prevent shortages or overstock.</p><p>• Provide administrative support to sales representatives and other team members as needed.</p><p><br></p><p>If this person is you, please apply to victoria.iacoviello@roberthalf</p>
