<p>We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.</p><p><br></p><p><strong>POSITION: TECHNICAL SUPPORT SPECIALIST</strong></p><p><strong>LOCATION: DALLAS, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT </strong></p><p><strong>RATE: $25-$30/HOUR</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.</li><li>Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.</li><li>Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.</li><li>Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.</li><li>Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.</li></ul>
<p>Our client is looking for an experienced Data Governance Analyst to join their growing team. They need someone who can: Lead the development and implementation of data governance frameworks to support academic, administrative, and research data needs across the university system. Establish data stewardship roles and clarify data ownership for key institutional domains such as student information, financial aid, HR, research compliance, and finance. Create and enforce data policies, standards, and procedures to improve data quality, accuracy, accessibility, and security across campuses and departments. Ensure compliance with higher-ed regulatory and reporting requirements (e.g., FERPA, IPEDS, NCAA, state reporting), and coordinate with Legal, IT Security, and Institutional Compliance teams. Implement and optimize governance technology (data catalog, lineage, and quality tools) to support system-wide reporting, analytics, and decision support. Promote data literacy and provide training to faculty, staff, and administrators to enhance responsible and effective data use. Facilitate collaboration across academic units, administrative offices, and central IT to align governance efforts with institutional priorities and operational needs. Monitor data quality and governance KPIs, report progress to leadership, and drive continuous improvement to support strategic planning, accreditation, and institutional research initiatives. Expereince as a Data Governance analyst. They have a fragmented Data Governance framework in place, and the goal is for this person to unify it across the enterprise. The ideal candidate will be a data Governance Analyst looking for a more challenging opportunity to lead the implementation of Purview and advancing our data governance practices. Administration experience with Microsoft Purview or a similar tool like Collibra, Informatica, Databricks, Etc. This role will be assisting to connect Microsoft Fabric to Purview. Experience with Microsoft Purview is preferred. They have the Data Security layer of Purview implemented. This role will be working with the Microsoft partner implement the Data Governance layer (Unified Data Catalogue, Data Quality, Data Lineage, Data Health management.) See attached overview. Excellent communication skills. Someone who will lead change and help advance their DG practice. Get buy in from stakeholders. </p>
<p>We are looking for a highly skilled Firewall Engineer I to join our team on a long-term contract basis. Based in Corinth, Texas, this role focuses on safeguarding enterprise networks and ensuring optimal performance. The ideal candidate will have extensive experience in network architecture, cybersecurity, and incident response, playing a crucial role in maintaining system reliability and protection against cyber threats.</p><p><br></p><p>Responsibilities:</p><ul><li>Design, implement, and manage enterprise-level network infrastructure to ensure high availability and scalability.</li><li>Configure and maintain essential network devices, including routers, switches, firewalls, and load balancers.</li><li>Optimize network performance and troubleshoot issues to identify and resolve root causes effectively.</li><li>Deploy robust security solutions such as firewalls, endpoint protection, and SIEM systems to protect against cyber threats.</li><li>Conduct regular vulnerability assessments and penetration testing to identify and address security risks.</li><li>Develop and enforce network security policies and procedures that align with industry standards.</li><li>Monitor security alerts and lead incident response activities to address potential threats promptly.</li><li>Maintain comprehensive documentation of network configurations, diagrams, and processes for auditing and compliance purposes.</li><li>Collaborate with cross-functional teams, including IT Support and DevOps, to implement secure solutions.</li><li>Provide advanced technical support and training to internal teams to ensure effective use of network and security systems.</li></ul>
We are looking for a skilled Systems Engineer to join our team in Plano, Texas. In this role, you will be responsible for managing and maintaining server infrastructure, ensuring system security, and supporting disaster recovery initiatives. The ideal candidate will collaborate with various IT teams and vendors to provide reliable and secure technology solutions in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide daily support for servers and systems, including Active Directory, Citrix, Microsoft Exchange, file servers, and other applications.<br>• Coordinate and oversee IT projects, ensuring proper documentation of changes made to server systems.<br>• Manage vendor relationships and supervise outsourced services and projects.<br>• Develop and implement disaster recovery processes and business continuity plans, participating actively in related exercises.<br>• Collaborate with network, systems, and application teams to optimize server hardware, software, and applications.<br>• Monitor and enforce security policies and procedures to maintain system integrity.<br>• Perform preventive maintenance tasks, including upgrades, patch management, and firmware updates.<br>• Support end users and IT staff with technical issues and system improvements.<br>• Monitor and report on security performance metrics, addressing areas of non-compliance and recommending solutions.<br>• Stay informed about changes in IT security regulations and advancements in security technologies.
We are looking for a skilled Network Engineer to join our team in Plano, Texas. In this role, you will be responsible for managing and maintaining network infrastructure, ensuring optimal performance and security across systems. The ideal candidate will possess extensive experience with Cisco networking technologies and demonstrate strong problem-solving abilities in a fast-paced environment.<br><br>Responsibilities:<br>• Provide advanced technical support to resolve complex network issues and ensure system functionality.<br>• Travel occasionally to branch locations within the region to address on-site technical needs.<br>• Diagnose and resolve incidents by performing thorough troubleshooting and data-driven analysis.<br>• Implement infrastructure changes and execute network configuration requests.<br>• Install, configure, and maintain network and telecom hardware and software, including routers, switches, firewalls, and wireless access points.<br>• Monitor network performance and quickly identify and resolve issues to maintain uptime.<br>• Strengthen network security by applying appropriate measures and protocols aligned with organizational standards.<br>• Manage backup and recovery processes to safeguard data integrity and availability.<br>• Conduct regular maintenance and updates to ensure network systems operate efficiently.<br>• Document technical details of incidents in ticketing systems and maintain comprehensive records of network configurations and inventory.
We are looking for a skilled Virtual Card Administrator to lead and manage the implementation of a virtual card payment program within our organization. This long-term contract position is based in Fort Worth, Texas, and offers a unique opportunity to establish a streamlined payment infrastructure that enhances vendor relationships and secures faster payment cycles. The ideal candidate will bring expertise in accounts payable, vendor management, and program administration while focusing on delivering operational efficiencies and compliance.<br><br>Responsibilities:<br>• Oversee the design and full implementation of the company’s virtual card payment program, ensuring smooth rollout and adoption.<br>• Develop and document policies, procedures, and controls to effectively manage the virtual card program.<br>• Configure and maintain card parameters, including spending limits, workflows, and reporting structures.<br>• Drive vendor enrollment in the virtual card program by highlighting benefits such as faster payments and enhanced security.<br>• Collaborate with Accounts Payable, Procurement, Finance, and IT teams to align the program with organizational goals.<br>• Train internal stakeholders on virtual card processes, compliance requirements, and best practices for usage.<br>• Monitor program performance, vendor adoption metrics, and payment trends to identify improvement opportunities.<br>• Prepare detailed reports for management showcasing cost savings, operational efficiencies, and program success.<br>• Provide ongoing support to cardholders and vendors, addressing issues and ensuring satisfaction.<br>• Ensure compliance with company policies, audit requirements, and internal controls throughout the program.
