<p><strong>About the Opportunity</strong></p><p>Are you looking to break into the IT or technology support field? This role is an excellent entry point for individuals who enjoy helping people, solving problems, and building foundational technical skills in a professional environment.</p><p>While this is not a highly technical IT position, you&#39;ll gain valuable experience working in a customer support setting, learning troubleshooting fundamentals, and supporting mobile device users. The company provides a structured onboarding program/extensive training to help you succeed from day one along with a clear promotion pathway.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide first-level support for wireless/cellular customers in a call center environment</li><li>Serve as the primary point of contact for customers experiencing service or device-related issues</li><li>Assist customers with device setup, SIM card activation, call, text, and data service issues</li><li>Follow established troubleshooting procedures and scripted workflows to resolve common issues</li><li>Guide customers through steps such as: resetting network settings, updating APN configurations, rebooting devices, reinserting SIM cards, verifying account information</li><li>Escalate issues involving provisioning, network outages, number porting, or complex technical problems as needed</li><li>Answer basic account and service-related questions, including plan features and device compatibility</li><li>Accurately document customer interactions in ticketing and CRM systems</li><li>Deliver clear, professional, and friendly customer support</li><li>Meet established quality, compliance, and performance standards</li></ul><p><strong>Please note: </strong>This position is onsite, Monday-Friday, in Covington, GA. Do not apply to this posting if you&#39;re not already local to metro Atlanta and willing to work onsite.</p>

<p><strong>Qualifications</strong></p><ul><li>Strong customer service and communication skills</li><li>Comfortable speaking with customers over the phone throughout the day</li><li>Basic computer proficiency and ability to navigate multiple systems</li><li>Ability to follow documented processes and troubleshooting steps</li><li>Strong attention to detail when documenting customer interactions</li><li>Dependable, punctual, and eager to learn</li><li>Previous call center, customer service, retail, help desk, or technical support experience is a plus, but not required</li></ul><p><strong>Please note: </strong>This position is onsite, Monday-Friday, in Covington, GA. Do not apply to this posting if you&#39;re not already local to metro Atlanta and willing to work onsite.</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>