<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Walpole, New Hampshire. In this role, you will focus on delivering exceptional service to both online and in-store customers. As this is a Contract to permanent position, it offers an excellent pathway for career growth within our organization.<br><br>Responsibilities:<br>• Provide outstanding support to customers in both online and retail settings, ensuring their satisfaction and addressing any concerns.<br>• Handle customer inquiries through email, phone, and other communication channels with professionalism and efficiency.<br>• Collaborate with departments such as Shipping, Production, and Factory teams to resolve issues and enhance the customer experience.<br>• Work closely with the E-Commerce team and retail staff to address discrepancies and resolve complaints.<br>• Utilize NetSuite or similar order entry systems to process customer orders accurately and efficiently.<br>• Troubleshoot connectivity or technical issues that may impact customer service operations.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Stay informed about company products, policies, and services to provide accurate information to customers.<br>• Identify opportunities to improve customer processes and implement solutions in collaboration with the team.
We are looking for a dedicated Front Desk Receptionist to join our team on a contract basis in Moultonborough, New Hampshire. This role is ideal for someone who thrives in a detail-oriented environment and excels at providing excellent customer service. As the first point of contact for visitors and callers, you will play a vital role in ensuring smooth daily operations.<br><br>Responsibilities:<br>• Greet visitors warmly and manage check-in procedures efficiently.<br>• Answer and direct calls using a multi-line phone system, ensuring prompt and courteous communication.<br>• Maintain an organized and welcoming reception area.<br>• Provide information and assistance to guests and staff as needed.<br>• Schedule appointments and coordinate meeting room bookings.<br>• Handle incoming and outgoing mail and deliveries with accuracy.<br>• Maintain records and update logs for administrative purposes.<br>• Support the team with general office tasks when required.<br>• Communicate effectively with various departments to ensure seamless operations.
<p>For consideration, please reach out to<strong><em> Jennifer Lavoie</em></strong> as soon as possible, ensure to include your most current resume when you apply.<strong><em> Connect with me on LinkedIn </em></strong>at Jennifer Lavoie!</p><p><br></p><p>If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly.</p><p><br></p><p>We are looking for an experienced and detail-oriented Sr. or Staff Accountant & Tax Preparer to join our client's team in Northfield, New Hampshire. In this role as a Tax/Staff Accountant, you will work directly with clients to handle their accounting needs, prepare tax returns, and provide strategic financial guidance. You will play a key role in ensuring compliance with tax regulations while helping clients optimize their financial outcomes. This position offers the opportunity to grow professionally in a supportive and collaborative environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and review financial statements, including balance sheets and income statements, to ensure accuracy and compliance.</p><p>• Manage individual, corporate, and partnership tax return preparation while adhering to federal and state regulations.</p><p>• Process complex Tax returns</p><p>• Maintain organized records of financial transactions and tax filings for accuracy and accessibility.</p><p>• Communicate with clients to gather necessary information, provide updates, and address any inquiries.</p><p>• Collaborate with colleagues to improve accounting workflows and enhance overall client service.</p><p>• Stay informed about updates to tax laws and accounting standards to ensure compliance and best practices.</p><p>• Assist clients with complex tax filings and resolve any issues related to their financial documentation.</p><p>• Provide guidance on the utilization of accounting and tax software to streamline processes.</p>
<p>Our client one of the oldest Credit Unions in the area is looking to add a new Business Development Officer to their team. As a Business Development Officer, you will play a key role in growing and retaining business banking deposit relationships and commercial lending portfolios. You’ll identify and convert new business opportunities, build strong relationships with local businesses, and serve as a trusted financial advisor—delivering solutions that help our members and strengthen our community.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Develop and implement strategic plans for business deposit growth and market expansion.</li><li>Identify, pursue, and convert new business members through networking, outreach, and partnerships.</li><li>Actively cross-sell business banking products (deposits, merchant services, treasury management, commercial loans).</li><li>Manage a pipeline of prospective clients; provide ongoing relationship management for existing members.</li><li>Collaborate with retail banking and other departments to ensure a holistic relationship banking experience.</li><li>Handle commercial lending needs, ensuring efficient processing and follow-up.</li><li>Represent the Credit Union at business events, community activities, and network with local professionals.</li><li>Maintain up-to-date expertise on business banking products, market conditions, and emerging technologies.</li><li>Track and report on individual performance and market trends, ensuring alignment with departmental goals.</li></ul>
<p>We’re seeking an experienced Vice President, Commercial Loan Officer to manage and grow a dynamic commercial business portfolio. You will be responsible for developing new lending opportunities, maintaining strong business relationships, and delivering financial solutions that help our members and local businesses thrive. This position is based in Lowell, MA and reports to the Vice President of Commercial Lending & Business Services.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p>- Develop and retain commercial lending and deposit relationships with business members</p><p>- Generate, underwrite, and manage a robust pipeline of commercial loans, ensuring regulatory compliance and adherence to internal policies</p><p>- Assess loan applications by analyzing tax, financial, and credit information; evaluate risks, cash flow, collateral, and profitability</p><p>- Conduct annual reviews and site visits to verify compliance and ensure the health of the loan portfolio</p><p>- Resolve delinquencies and address member issues with empathy, patience, and professionalism</p><p>- Identify cross-selling opportunities and support broader department growth strategies</p>
<p>Connect with Casey Wiggin on LinkedIn ASAP if interested!</p><p>We are seeking a Staff Accountant who will play a significant role in our financial department. You will be entrusted with tasks such as processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also monitor customer accounts and take appropriate action.</p><p><br></p><p>Responsibilities:</p><p>• Monitor customer accounts and take necessary action based on the account status</p><p>• Work on daily deposits and understand the reconciling of payments</p><p>• Translate cash entries and accruals to the General Ledger (GL)</p><p>• Perform invoicing for the state and service contracts, including timesheet reconciliation for grants</p><p>• Create monthly or quarterly invoices in compliance with budgets for each state program and service contracts</p><p>• Provide monthly journal entries to staff accountants to record revenue</p><p>• Monitor payments on monthly invoices and alert the Controller of non-payment</p><p>• Assist the Controller and Chief Financial Officer with various projects as needed</p><p>• Ensure company fiscal policies are being adhered to</p><p>• Assist with audit preparation.</p>
<p>Our client, a highly successful law firm, is looking for an attorney with expertise in estate settlement matters to join their team. This role focuses on probate and trust administration, requiring strong case management abilities and direct client engagement. The ideal candidate will excel in collaborating with colleagues and delivering exceptional legal support.</p><p><br></p><p><strong>Role:</strong> Attorney</p><p><strong>Location: </strong>Woburn, MA </p><p><strong>Salary: </strong>$100,000 - $150,000 (depending on experience)</p><p><strong>Schedule:</strong> In-Office M-F</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage all aspects of probate administration, from petition through final distribution.</li><li>Administer revocable and irrevocable trusts, including asset collection, accounting, and distributions.</li><li>Advise fiduciaries (personal representatives, trustees) on legal duties and compliance.</li><li>Prepare and review probate pleadings, trust documents, accountings, and related filings.</li><li>Communicate regularly with clients, beneficiaries, financial institutions, and court personnel.</li><li>Ensure matters are handled efficiently, accurately, and in compliance with Massachusetts law.</li><li>Maintain organized case files and meet all deadlines.</li></ul>
<p>We are looking for a dedicated HIMs Clerk to join our healthcare team in Lawrence, Massachusetts. In this role, you will play a key part in managing medical records, ensuring accurate documentation, and supporting the organization’s operational needs. This is a long-term contract position requiring onsite work Monday through Friday.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate scanning and indexing of medical records, with a focus on birth certificates.</p><p>• Prepare documents for processing by organizing and verifying their completeness.</p><p>• Maintain compliance with TRICARE and other healthcare regulations during record management.</p><p>• Collaborate with team members to ensure timely and efficient handling of medical records.</p><p>• Address offshore and onsite data management needs as required.</p><p>• Ensure the security and confidentiality of patient information.</p><p>• Utilize electronic systems to support the organization’s medical recordkeeping processes.</p><p>• Assist in resolving discrepancies or issues related to documentation and indexing.</p><p>• Provide support in maintaining the accuracy and accessibility of the hospital’s records system. Robert Half is seeking a detail-oriented <strong>Health Information Clerk</strong> to support a premier healthcare client in an onsite, metrics-driven role. This <strong>contract-to-permanent opportunity</strong> is ideal for candidates with prior experience in <strong>high-volume records processing</strong> and a strong commitment to accuracy, productivity, and compliance. The Health Information Clerk will play a critical role in maintaining the integrity, organization, and accessibility of patient health records.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately <strong>image, scan, index, and process clinical documentation</strong> in accordance with healthcare and regulatory standards.</li><li><strong>Process birth certificates</strong> and related documentation with strict adherence to confidentiality and accuracy requirements.</li><li>Maintain and meet established <strong>productivity metrics</strong>, including pages scanned per hour and records processed per day.</li><li>Ensure proper <strong>organization, labeling, and quality control</strong> of electronic and paper medical records.</li><li>Identify and resolve documentation discrepancies while maintaining data integrity.</li><li>Follow HIPAA guidelines and organizational policies to protect <strong>patient privacy and sensitive health information</strong>.</li><li>Collaborate with internal departments to support timely and efficient medical records workflows.</li></ul><p><br></p>
We are looking for a dedicated Legal Assistant to join our team in Waltham, Massachusetts. In this role, you will act as a key liaison between the Legal Department and various internal and external stakeholders, ensuring smooth communication and efficient handling of legal matters. This position offers an opportunity to contribute to the organization by managing legal documentation, supporting compliance initiatives, and assisting with litigation processes.<br><br>Responsibilities:<br>• Maintain and update templates for residency agreements across Assisted Living Residences, Nursing Homes, and CCRCs.<br>• Ensure Disclosure Statements for CCRCs and ALRs are accurate and comply with regulatory requirements or organizational changes.<br>• Review and respond to requests for medical records, verifying accuracy and confidentiality of privileged information.<br>• Assist in-house counsel in creating and delivering training materials on legal topics, including compliance and residency agreements.<br>• Prepare and manage contract templates for use with vendors and third-party entities.<br>• Support transaction due diligence processes as needed, ensuring thorough documentation and compliance.<br>• Collaborate with attorneys and external counsel on litigation and subpoena matters, including document production and discovery.<br>• Coordinate and oversee logistics for legal holds related to potential or ongoing litigation.<br>• Perform administrative tasks, including maintaining litigation tracking tools and managing claim files.<br>• Monitor communications with the corporate registered agent and ensure filings are up-to-date.
<p>We are seeking an experienced and detail-oriented individual to manage medical billing, claims, and collections tasks for a healthcare facility in Wakefield, Massachusetts. This role requires expertise in medical denials, appeals, and hospital billing processes to ensure efficient revenue cycle management. This is a long-term contract position offering stability and an opportunity to contribute to a fast-paced healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Process medical billing for hospital services, ensuring accuracy and compliance with regulations.</p><p>• Manage claims submissions and follow up to secure timely reimbursements.</p><p>• Investigate and resolve medical denials by identifying causes and implementing corrective actions.</p><p>• Prepare and submit appeals for denied claims to achieve resolution.</p><p>• Maintain detailed records of billing activities and collections processes.</p><p>• Collaborate with insurance companies and healthcare providers to resolve outstanding claims.</p><p>• Monitor and report on accounts receivable to ensure timely payments.</p><p>• Implement strategies to improve billing efficiency and reduce claim denials.</p><p>• Provide support for audits and compliance reviews, ensuring all documentation is accurate.</p><p>• Stay updated on industry regulations and billing requirements to maintain adherence.</p>
