We are looking for an experienced Operations Manager to oversee and enhance the daily functions of a dynamic facility in Cincinnati, Ohio. This role requires a proactive leader with the ability to manage diverse teams, ensure operational excellence, and foster a culture of collaboration and hospitality. The ideal candidate will bring expertise in facilities management, customer service, and staff development to drive high-quality standards across all areas.<br><br>Responsibilities:<br>• Manage daily operations across courts, front desk, pro shop, food and beverage services, locker rooms, and shared spaces.<br>• Ensure safety protocols, cleanliness, proper maintenance, and compliance with U.S. regulations.<br>• Implement operational procedures and quality standards to align with organizational goals.<br>• Optimize scheduling and utilization of facilities, ensuring smooth player flow and effective programming.<br>• Address customer feedback and resolve service issues to maintain high satisfaction levels.<br>• Coordinate with vendors and service providers for cleaning, maintenance, and other operational needs.<br>• Lead and mentor a multidisciplinary team, including front desk staff, coaches, food and beverage personnel, and contractors.<br>• Oversee recruitment, training, performance evaluation, and development of employees.<br>• Prepare and manage schedules, support payroll processes, and ensure adherence to local HR regulations.<br>• Foster a positive work environment that promotes excellence, teamwork, and hospitality.

• Minimum of 3 years of experience in operations or facilities management.<br>• Strong background in business operations and facilities planning.<br>• Proven expertise in hiring, training, and evaluating staff.<br>• Ability to manage vendor relationships effectively.<br>• Demonstrated skills in customer retention and service recovery.<br>• Knowledge of sports marketing and entertainment industry practices.<br>• Excellent organizational and leadership abilities.<br>• Familiarity with safety and compliance regulations in the U.S.

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