We are looking for a Customer Service Representative to support customers from our Ohio location in a fast-paced service environment. This contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers by phone and email. The person in this role will manage customer inquiries, complete order-related updates, and maintain accurate records while delivering attentive service during every interaction. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for questions, requests, and service needs. • Place outbound calls as needed to follow up on customer issues, confirm details, or provide updates on open items. • Process orders and enter customer information accurately into internal systems to support smooth daily operations. • Coordinate appointment scheduling and make adjustments when needed to meet customer and business requirements. • Handle email communication with customers in a clear, attentive, and service-focused manner. • Maintain organized and accurate records through consistent data entry and documentation of customer interactions. • Use Microsoft Word and Excel to track information, update documents, and support reporting or administrative tasks. • Work closely with internal teams to resolve issues efficiently and ensure a positive customer experience.

• Previous experience in customer service or a call center environment. • Comfortable managing a high volume of inbound calls while maintaining professionalism and accuracy. • Ability to communicate effectively by phone and email with customers and internal partners. • Strong data entry skills with close attention to detail. • Experience with order processing, appointment scheduling, or similar administrative support tasks. • Working knowledge of Microsoft Excel and Microsoft Word. • Able to handle both inbound and outbound communication in a fast-paced setting.

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Cincinnati, OH
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Ohio location in a fast-paced service environment. This contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers by phone and email. The person in this role will manage customer inquiries, complete order-related updates, and maintain accurate records while delivering attentive service during every interaction. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for questions, requests, and service needs. • Place outbound calls as needed to follow up on customer issues, confirm details, or provide updates on open items. • Process orders and enter customer information accurately into internal systems to support smooth daily operations. • Coordinate appointment scheduling and make adjustments when needed to meet customer and business requirements. • Handle email communication with customers in a clear, attentive, and service-focused manner. • Maintain organized and accurate records through consistent data entry and documentation of customer interactions. • Use Microsoft Word and Excel to track information, update documents, and support reporting or administrative tasks. • Work closely with internal teams to resolve issues efficiently and ensure a positive customer experience.
2026-05-14T00:00:00Z

Customer Service Representative Job in Cincinnati, OH | Robert Half