<p>We are looking for a motivated and skilled<strong> </strong>Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time,</u></strong> on-site role offers a flexible schedule and is designed for professionals seeking a long-term growth opportunity. As a contract-to-permanent position, it provides an excellent pathway for career advancement while delivering essential IT support services.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 technical support for hardware, software, and network issues, ensuring timely resolution of service desk tickets.</p><p>• Troubleshoot and resolve issues related to Active Directory, Windows 11, and Mobile Device Management systems.</p><p>• Utilize PowerShell scripting to streamline IT processes and improve efficiency.</p><p>• Manage and maintain Intune configurations for secure and effective device management.</p><p>• Deliver exceptional customer service by communicating effectively and maintaining professionalism in all interactions.</p><p>• Perform routine system checks and updates to ensure optimal performance of IT infrastructure.</p><p>• Offer guidance and support to end-users, assisting them with technical challenges and training needs.</p><p>• Collaborate with team members to identify and implement improvements in IT support processes.</p><p>• Maintain accurate documentation of support activities and resolutions for future reference.</p><p>• Ensure punctuality and reliability in meeting scheduled on-site commitments.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract position, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software. This role offers the opportunity to troubleshoot issues, maintain IT equipment, and deliver outstanding customer service while contributing to the organization's technology infrastructure.<br><br>Responsibilities:<br>• Offer direct technical assistance to users, resolving hardware, software, and peripheral issues efficiently.<br>• Perform password resets, address account lockouts, and resolve application errors while ensuring user satisfaction.<br>• Install, configure, and update operating systems and software applications to maintain optimal system performance.<br>• Conduct routine inspections of desktops, laptops, printers, and other peripherals, addressing any maintenance needs promptly.<br>• Diagnose and repair faulty hardware components to ensure minimal downtime.<br>• Investigate and resolve basic network connectivity problems, including Wi-Fi and shared drive access.<br>• Ensure all devices are securely connected to the organization's network and domain.<br>• Maintain accurate documentation of IT assets, support requests, and resolutions for reporting and analysis purposes.<br>• Monitor recurring technical issues and escalate them to senior IT staff for long-term solutions.<br>• Uphold security protocols by ensuring antivirus and endpoint protection tools are active and updated.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is located onsite in Geneva, Illinois, and involves providing technical assistance to staff and students across multiple elementary schools. The ideal candidate will have prior IT support experience and the ability to start quickly, delivering exceptional customer service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide Tier 1 technical support for staff and students, addressing hardware, software, and web application issues.<br>• Troubleshoot and repair Windows-based devices, PCs, and associated hardware.<br>• Respond to and resolve service desk tickets using a ticketing system, ensuring timely assistance.<br>• Install, update, and maintain PCs, including managing inventory and performing repairs.<br>• Support classroom technology, including basic audiovisual equipment setup and maintenance.<br>• Travel to multiple school sites as needed to provide onsite support, with mileage reimbursement provided.<br>• Deliver customer-focused technical solutions while prioritizing and multitasking effectively.
We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.<br><br>Responsibilities:<br>• Reset passwords and address user access concerns to ensure smooth system functionality.<br>• Diagnose and resolve technical issues related to hardware and software in a timely manner.<br>• Collaborate with the Impact IT Team to support system-related tasks and organizational projects.<br>• Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.<br>• Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.<br>• Monitor and optimize system performance to ensure hardware and software run efficiently.<br>• Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.<br>• Offer occasional on-call support during night shifts to address urgent IT needs.<br>• Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.<br>• Adhere to government security standards and protocols in all IT operations.
We are looking for an experienced Business Analyst to join our team in Downers Grove, Illinois. In this role, you will act as a vital link between business operations and IT, ensuring seamless communication and collaboration to meet organizational objectives. The ideal candidate will possess strong analytical skills, a customer-focused approach, and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Collaborate with business units to understand operational needs and translate them into technical requirements.<br>• Act as the primary liaison between IT and business stakeholders, fostering clear communication and alignment.<br>• Conduct research, impact analysis, and workflow evaluations to gather and analyze requirements for new initiatives.<br>• Develop detailed specifications, test plans, and documentation to support system functionality and business processes.<br>• Provide technical and functional support for enterprise systems, including configuration, testing, and troubleshooting.<br>• Design and implement training programs to enhance user understanding of systems and processes.<br>• Create and execute test cases to validate system functionality and ensure quality standards are met.<br>• Lead the resolution of technical issues, acting as the escalation point for help desk cases and ensuring timely solutions.<br>• Monitor industry trends and emerging technologies to recommend improvements and innovative solutions.<br>• Maintain compliance with change control procedures, ensuring proper documentation and communication throughout projects.
We are looking for an experienced Sr Analyst to join our team in Aurora, Illinois, on a Contract to permanent employment basis. In this role, you will act as a vital link between technology, operations, and strategic business initiatives within the manufacturing industry. You will be instrumental in enhancing analytics, improving workflows, and driving impactful decision-making processes.<br><br>Responsibilities:<br>• Serve as the primary business owner for telephony and quality assurance systems, ensuring seamless integration across platforms.<br>• Develop and maintain performance dashboards, reporting tools, and analytics to provide actionable insights.<br>• Analyze and interpret data to uncover trends, identify gaps, and recommend solutions for operational improvements.<br>• Strengthen the integration between telephony systems and Salesforce Service Cloud, enhancing communication workflows.<br>• Collaborate with IT teams, vendors, and business leaders to align technology solutions with organizational goals.<br>• Translate business requirements into technical specifications and oversee testing, validation, and deployment processes.<br>• Lead efforts to identify and resolve system issues, workflow inefficiencies, and data inconsistencies.<br>• Design and implement process improvements enabled by system functionalities.<br>• Maintain forecasting and workforce planning models to optimize resource allocation across channels.<br>• Support change management initiatives, including documentation, training, and stakeholder communication.
<p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘The holidays are here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><p><em> This Accounting Supervisor role involves various general ledger and project tasks that focus on positively impacting our business while also creating an environment for accelerated learning and development. This role is a key contributor in the day-to-day and long-term strategic initiatives of the finance team. </em></p><p><br></p><p><strong>Position Responsibilities may include, but not limited to:</strong></p><ul><li>Business analysis of operations to identify process improvements within the accounting team</li><li>General ledger accounting work as necessary (including journal entry preparation, reconciliations, monthly account analysis, etc.)</li><li>Oversight of outsourced multiple accountants and analysts in our shared service center</li><li>Project manage multiple key initiatives for the Accounting Manager including projects that report to senior management</li><li>Assisting in oversight of internal and external audits</li><li>Analyze monthly variances and communicate findings to key stakeholders</li><li>Support monthly forecasting process, and provide input to the team</li><li>Support and lead various processes related to the annual planning and budget cycles</li><li>Lead ad-hoc projects to support and drive the business</li><li>Support and lead a team of staff accountants on the General Ledger team</li></ul><p><br></p>
<p>The Manager of Information Technology will own and oversee internal IT operations and infrastructure while strengthening the firm’s cybersecurity posture in partnership with an outsourced vCISO provider. Reporting to the Head of AI & Technology Solutions, this role sits within the AI & Technology Solutions team and partners closely with Product and Data leadership to align IT systems with future workflows and AI initiatives.</p><p>This position is central to building a modern, reliable, and secure technology environment that enables seamless collaboration and world-class user experience. The firm operates on a hybrid model, with a strong preference for spending at least three days per week in the Chicago office in coordination with leadership.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Elevate Internal Technology Experience</p><ul><li>Significantly improve internal satisfaction with technology and tech support</li><li>Ensure team members feel supported, empowered, and unencumbered by avoidable technical issues</li><li>Collect and act on ongoing feedback to continuously improve the user experience</li></ul><p>Manage Managed Service Provider (MSP)</p><ul><li>Oversee the firm’s MSP and ensure SLAs are consistently met or exceeded</li><li>Drive a high-touch, white-glove support culture</li><li>Own vendor contracts and renewals across hardware, software, cybersecurity, and IT services</li><li>Hold MSP and security partners accountable through structured performance reviews</li><li>Lead quarterly MSP and vCISO alignment sessions</li><li>Step in hands-on when needed to expedite resolutions or validate MSP work</li></ul><p>Own IT Infrastructure</p><ul><li>Manage hardware lifecycle planning, procurement, and inventory</li><li>Coordinate onboarding and offboarding in partnership with HR and external partners</li><li>Administer core platforms including Google Workspace, Slack, Box, Microsoft 365, and other key applications</li><li>Ensure strong identity and access management through Okta</li><li>Oversee JAMF or Intune policies with MSP support</li><li>Maintain accurate internal documentation, runbooks, and system records</li><li>Handle escalated troubleshooting as needed</li></ul><p>Cybersecurity Leadership</p><ul><li>Serve as the internal point of contact for information security</li><li>Conduct basic internal checks including device compliance, MFA enforcement, and endpoint security</li><li>Partner with vCISO providers on threat monitoring, SIEM/log reviews, risk and vulnerability assessments, and incident response planning</li><li>Support evaluation and selection of vCISO partners</li><li>Ensure clear alignment and execution of security responsibilities across vendors</li></ul><p><br></p>
<p>We are seeking an experienced Senior Salesforce Technical Lead to oversee the design and implementation of scalable Salesforce solutions for our organization. This role involves leading both the technical and administrative aspects of Salesforce, ensuring best practices in coding, architecture, and collaboration with stakeholders to deliver robust technical solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the technical design and implementation of solutions across Financial Services Cloud, Salesforce Industries, Broker Insurance and Revenue Cloud, Marketing Cloud, and Digital Experience.</li><li>Develop and maintain custom code using Apex and Lightning Web Components, as well as automate processes with Flows and Process Builder.</li><li>Maintain and optimize the Salesforce data model to support evolving business processes and scalable growth.</li><li>Administer the Salesforce platform, including user access management, security, data integrity, and overall system configuration.</li><li>Collaborate closely with enterprise architecture and other teams to ensure alignment with corporate technology standards and long-term strategy.</li><li>Support and contribute to Salesforce transformation programs, driving continuous improvement.</li><li>Oversee platform health by monitoring system performance, managing release cycles, and optimizing operations.</li><li>Implement and drive DevOps practices, including CI/CD pipeline management, version control, and environment management.</li><li>Ensure compliance with data governance, security, and regulatory requirements throughout the platform.</li></ul>
<p>We are looking for a Tech Support Manager to join our team in Trevor, Wisconsin. This contract-to-permanent position requires a dedicated and detail-oriented individual who can oversee technological tools and practices to support educational and organizational standards. The ideal candidate will play a key role in long-term planning, technology evaluation, and ensuring optimal use of systems across departments. In this ONSITE role, you will be working directly with staff and students, so hands on communication and ability to support technologies in a manner appropriate for children and non-technical adults is important. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with curriculum and instructional teams to align technology tools with academic standards.</p><p>• Monitor organizational technology needs, including hardware, software, classroom tools, and instructional platforms.</p><p>• Research and propose innovative technologies that enhance learning, streamline operations, and align with strategic goals.</p><p>• Develop and contribute to a comprehensive five-year technology roadmap, including budget planning and recommendations.</p><p>• Promote safe and ethical technology practices across all teams and departments.</p><p>• Maintain ongoing development to stay updated on emerging trends, certifications, and best practices.</p><p>• Offer technical expertise on device ecosystems, operating systems, and learning platforms.</p><p>• Coordinate with IT, curriculum, and administrative teams to ensure smooth integration of new systems and tools.</p>
<p>We are seeking an experienced and strategic ERP Manager to oversee and optimize our core business platforms, including our ERP system, CRM, SAP, Salesforce, and related enterprise applications. The successful candidate will play a pivotal role in ensuring the reliability, performance, and continuous improvement of mission-critical business systems while leading cross-functional teams and driving efficiency throughout the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day management and administration of the company’s ERP and CRM systems (including, but not limited to, SAP and Salesforce).</li><li>Lead ERP and CRM implementation, upgrades, integration projects, and ongoing system enhancements.</li><li>Collaborate with business stakeholders to identify and document business requirements and translate them into actionable technology solutions.</li><li>Provide leadership for the ERP/CRM support team, ensuring prompt resolution of user issues and maintaining high system availability.</li><li>Develop and enforce best practices, security standards, and compliance protocols for all ERP, CRM, and integrated applications.</li><li>Manage system vendors, consultants, and service providers, including contract negotiation and performance monitoring.</li><li>Drive user adoption by delivering effective training, support resources, and change management initiatives.</li><li>Monitor system performance and analytics; recommend and implement improvements for optimization and scalability.</li><li>Stay up to date with emerging technologies and recommend enhancements to align with organizational goals.</li></ul>
