<p>Robert Half is consistently hiring Help Desk and IT Support professionals to support end users across a wide range of client environments.</p><p><strong>What our clients typically need:</strong></p><ul><li>Tier 1–2 support for hardware, software, and access issues</li><li>User onboarding and offboarding support</li><li>Password resets, MFA troubleshooting, and workstation setup</li><li>Ticket documentation and escalation when needed</li><li>Customer-focused communication with non-technical users</li></ul>
We are looking for a Help Desk/Desktop Support Analyst to join our team on a contract basis in Belmont, North Carolina. In this role, you will provide essential technical support to users, ensuring smooth system operations and addressing technical concerns with patience and professionalism. This position involves working closely with individuals who may have limited technical experience, requiring strong communication and teaching skills.<br><br>Responsibilities:<br>• Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner.<br>• Assist a community of users with varying technical abilities, ensuring clear and empathetic communication.<br>• Manage service desk tickets, prioritizing and addressing up to 50 incidents daily.<br>• Provide onsite support five days a week, ensuring consistent availability for users.<br>• Travel to an additional site every other week to provide hands-on technical assistance as needed.<br>• Support users nationally through a call center environment, ensuring remote issues are resolved effectively.<br>• Troubleshoot basic network and system issues, ensuring minimal disruption to operations.<br>• Maintain and update user accounts in Active Directory to ensure proper access and security.<br>• Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.
