We are looking for a Customer Service Representative to support a machinery manufacturing operation in Charlotte, North Carolina. This Contract position is ideal for someone who brings a strong service mindset, communicates clearly, and can manage customer inquiries and order-related tasks in a fast-paced environment. The role will work closely with internal teams and external customers to ensure accurate information, timely responses, and a positive service experience. Responsibilities: • Respond to inbound customer inquiries by phone and email, providing timely and detail-focused support for product, order, and service-related questions. • Process customer orders and update order details accurately while coordinating with internal departments to help maintain smooth fulfillment activities. • Handle both incoming and outgoing communication to resolve service issues, confirm information, and keep customers informed of next steps. • Build productive working relationships with customers and cross-functional team members to support a high standard of service. • Monitor order activity, inventory-related updates, and distribution details to help address delays, discrepancies, or customer concerns. • Document interactions, requests, and resolutions thoroughly using Microsoft Office and other business systems to maintain accurate records. • Identify service challenges proactively and take practical steps to resolve issues efficiently while escalating complex matters when needed. • Support daily operational tasks in a structured manner, balancing multiple priorities while maintaining attention to detail.

• At least 2 years of experience in a customer service role. • Background in call center support, including handling inbound calls and customer inquiries, is strongly preferred. • Experience with order entry and customer account support in a manufacturing or industrial setting is preferred. • Familiarity with inventory control, distribution, supply chain, or logistics processes is an advantage. • Strong verbal and written communication skills with the ability to interact effectively with both internal teams and external customers. • Proficiency in Microsoft Office applications for communication, documentation, and routine administrative tasks. • Demonstrated ability to stay organized, build rapport quickly, and approach problems with confidence and professionalism.

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Charlotte, NC
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for a Customer Service Representative to support a machinery manufacturing operation in Charlotte, North Carolina. This Contract position is ideal for someone who brings a strong service mindset, communicates clearly, and can manage customer inquiries and order-related tasks in a fast-paced environment. The role will work closely with internal teams and external customers to ensure accurate information, timely responses, and a positive service experience. Responsibilities: • Respond to inbound customer inquiries by phone and email, providing timely and detail-focused support for product, order, and service-related questions. • Process customer orders and update order details accurately while coordinating with internal departments to help maintain smooth fulfillment activities. • Handle both incoming and outgoing communication to resolve service issues, confirm information, and keep customers informed of next steps. • Build productive working relationships with customers and cross-functional team members to support a high standard of service. • Monitor order activity, inventory-related updates, and distribution details to help address delays, discrepancies, or customer concerns. • Document interactions, requests, and resolutions thoroughly using Microsoft Office and other business systems to maintain accurate records. • Identify service challenges proactively and take practical steps to resolve issues efficiently while escalating complex matters when needed. • Support daily operational tasks in a structured manner, balancing multiple priorities while maintaining attention to detail.
2026-07-28T00:00:00Z

Customer Service Representative Job in Charlotte, NC | Robert Half