We are looking for a dedicated Customer Service Representative to join our team in Mount Pleasant, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to contribute to a service-oriented environment. The role requires flexibility to work rotating shifts, including weekends and holidays, and a strong focus on accuracy in data entry.<br><br>Responsibilities:<br>• Provide exceptional customer support by answering inbound calls and addressing customer inquiries promptly.<br>• Manage outbound calls to follow up on customer requests or resolve issues.<br>• Accurately process orders and update information through heavy data entry tasks.<br>• Ensure a high level of attention to detail in all customer interactions and documentation.<br>• Collaborate with team members to maintain smooth operations and meet service standards.<br>• Handle weekend and holiday shifts with reliability and commitment.<br>• Maintain a detail-oriented and courteous demeanor while managing high call volumes.<br>• Identify and escalate complex issues to appropriate departments for resolution.<br>• Stay informed about company policies and procedures to provide accurate information to customers.
We are looking for an experienced Financial Services Representative to join our team in Charleston, South Carolina. In this Contract to permanent position, you will play a key role in providing exceptional support to customers while handling banking transactions and assisting with account creation. This role offers an opportunity to grow professionally within the banking industry while delivering excellent service to members.<br><br>Responsibilities:<br>• Process customer transactions efficiently, including deposits, withdrawals, and payments.<br>• Assist members with opening new accounts and guiding them through available banking products.<br>• Deliver high-quality customer service by addressing inquiries and resolving issues promptly.<br>• Ensure compliance with banking regulations and policies in all interactions.<br>• Handle cash accurately and maintain proper cash drawer balancing.<br>• Educate customers on credit union and banking services to help them make informed financial decisions.<br>• Collaborate with team members to achieve customer satisfaction goals.<br>• Maintain detailed and accurate records of transactions and account activities.<br>• Stay informed about updates to banking services and products to provide current information to customers.<br>• Support team efforts in meeting organizational objectives and promoting a positive work environment.
We are looking for a detail-oriented and organized Receptionist to join our team in Charleston, South Carolina. This Contract to permanent position offers an excellent opportunity to contribute to a non-profit organization by providing front-desk support and exceptional customer service. The ideal candidate will possess strong communication skills and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet visitors and provide a welcoming environment at the front desk.<br>• Answer and manage a multi-line phone system, ensuring calls are directed to the appropriate departments.<br>• Handle inbound calls with courtesy and resolve inquiries effectively.<br>• Maintain the reception area by keeping it clean, organized, and presentable.<br>• Coordinate administrative tasks such as scheduling, filing, and document management.<br>• Provide support for office operations and assist with general clerical duties.<br>• Communicate clearly and effectively with staff, clients, and external stakeholders.<br>• Ensure confidentiality and security of sensitive information handled at the reception.<br>• Monitor and respond to incoming correspondence, emails, and messages.<br>• Assist in the organization and execution of office events and meetings.
