We are looking for a dedicated Customer Service Representative to join our team in Mount Pleasant, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to contribute to a service-oriented environment. The role requires flexibility to work rotating shifts, including weekends and holidays, and a strong focus on accuracy in data entry.<br><br>Responsibilities:<br>• Provide exceptional customer support by answering inbound calls and addressing customer inquiries promptly.<br>• Manage outbound calls to follow up on customer requests or resolve issues.<br>• Accurately process orders and update information through heavy data entry tasks.<br>• Ensure a high level of attention to detail in all customer interactions and documentation.<br>• Collaborate with team members to maintain smooth operations and meet service standards.<br>• Handle weekend and holiday shifts with reliability and commitment.<br>• Maintain a detail-oriented and courteous demeanor while managing high call volumes.<br>• Identify and escalate complex issues to appropriate departments for resolution.<br>• Stay informed about company policies and procedures to provide accurate information to customers.
We are looking for a detail-oriented and organized Receptionist to join our team in Charleston, South Carolina. This Contract to permanent position offers an excellent opportunity to contribute to a non-profit organization by providing front-desk support and exceptional customer service. The ideal candidate will possess strong communication skills and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet visitors and provide a welcoming environment at the front desk.<br>• Answer and manage a multi-line phone system, ensuring calls are directed to the appropriate departments.<br>• Handle inbound calls with courtesy and resolve inquiries effectively.<br>• Maintain the reception area by keeping it clean, organized, and presentable.<br>• Coordinate administrative tasks such as scheduling, filing, and document management.<br>• Provide support for office operations and assist with general clerical duties.<br>• Communicate clearly and effectively with staff, clients, and external stakeholders.<br>• Ensure confidentiality and security of sensitive information handled at the reception.<br>• Monitor and respond to incoming correspondence, emails, and messages.<br>• Assist in the organization and execution of office events and meetings.
