<p>We are looking for a skilled Technical Support Analyst to join our team in Buckeye, Arizona. This Contract-to-permanent position offers an exciting opportunity to provide hands-on technical support while working in an engaging warehouse environment. The Technical Support Analyst is responsible for delivering exceptional technical assistance and ensuring the seamless operation of technology across general IT systems and distribution center environments. This role combines technical problem-solving, proactive system monitoring, and end-user support to enhance productivity and minimize downtime. The ideal candidate thrives in a fast-paced, dynamic environment and excels at juggling multiple priorities while maintaining a focus on exceptional service delivery.</p><p><strong> </strong></p><p>· <strong>RESPONSIBILITIES: </strong></p><p>· Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Offer after-hours support for critical incidents or projects as needed.</p><p>· Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions.</p><p>· Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Ensure all systems operate effectively to meet business needs.</p><p>· Continuously monitor system and application performance to identify and address potential issues proactively.</p><p>· Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met.</p><p>· Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations.</p><p>· Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides.</p><p>· Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts.</p><p>· Partner with cross-functional IT teams to deliver seamless support for general IT systems and distribution center operations.</p><p>· <strong>Training and Knowledge Sharing:</strong> Provide training to end-users on new technologies and tools to improve productivity.</p><p>· <strong>Physical Support:</strong> Occasionally lift and transport equipment up to 50 pounds and provide on-site support as required.</p>
<p>Robert Half is seeking a talented and driven IT Support professional for a contract opportunity with one of our clients in Phoenix, AZ. This role is perfect for candidates looking to apply their technical expertise, problem-solving capabilities, and customer service skills to help drive organizational success.</p><p><strong>Responsibilities:</strong></p><ol><li><strong>Technical Troubleshooting:</strong></li></ol><ul><li>Provide first and second-level technical support to end-users for hardware, software, and operating system issues.</li><li>Resolve network connectivity problems and configure system updates and patches.</li><li>Diagnose and address printer, scanner, and peripheral device malfunctions.</li></ul><ol><li><strong>User Support & Training:</strong></li></ol><ul><li>Offer front-line assistance via phone, email, or in-person interactions to troubleshoot and resolve IT issues efficiently.</li><li>Deliver guidance and training to users on software systems, tools, and technical procedures.</li></ul><ol><li><strong>System Maintenance & Documentation:</strong></li></ol><ul><li>Ensure proper functioning of IT systems and perform routine maintenance tasks.</li><li>Document technical issues and resolutions in ticketing systems to maintain accurate records for future reference.</li></ul><p><br></p>
<p>Robert Half is partnering with a client in Phoenix looking to fill a <strong>Business Systems Analyst</strong> position for a <strong>contract opportunity</strong>. This role is ideal for professionals with strong analytical, technical, and communication skills, who can bridge business needs with technology solutions.</p><p>Responsibilities:</p><ul><li>Collaborate with stakeholders to gather, document, and analyze business requirements and translate them into detailed technical specifications.</li><li>Act as a liaison between business teams and IT departments to ensure seamless communication and the delivery of solutions that meet organizational goals.</li><li>Evaluate existing systems, identify gaps, and recommend improvements to streamline operations and enhance system capabilities.</li><li>Support the design, implementation, and testing of software applications and systems, ensuring alignment with business objectives.</li><li>Develop project plans, workflow diagrams, and other relevant documentation to outline processes and data flows.</li><li>Troubleshoot system issues and coordinate solutions with appropriate teams.</li><li>Provide training and support to end-users to maximize system utilization and effectiveness.</li><li>Stay updated on industry trends, emerging technologies, and best practices to inform decision-making and solution development.</li></ul><p><br></p>
<p>We are seeking a Senior SAP ABAP Developer to join our dynamic SAP technical team, responsible for supporting and enhancing our SAP landscape across a variety of applications. This role will focus primarily on backend ABAP development, including the design, implementation, and optimization of custom ABAP code to support business processes. You will also incorporate Fiori/UI5 elements where needed to enhance user interfaces, collaborating with teams to translate requirements into robust, scalable backend solutions that drive efficiency in supply chain and financial operations.</p><p> </p><p><strong>What You’ll Do</strong>:</p><p><br></p><p> As a Senior SAP ABAP Developer, you will lead backend development efforts to build and enhance SAP applications, with a strong emphasis on ABAP programming for supply chain and financial processes. Your role will center on creating efficient backend logic, integrations, and optimizations, while integrating frontend Fiori/UI5 components as required. You will work closely with functional analysts, technical teams, and UX/UI designers to deliver high-performance solutions that align with business needs.</p><p> </p><p><strong>ABAP and Backend Development:</strong></p><p>· </p><p> Write and maintain custom ABAP code, including reports, enhancements, function modules, and data retrieval mechanisms to support core SAP applications.</p><p>· </p><p> Develop and configure OData services via SAP Gateway to expose backend data for integrations and frontend consumption.</p><p>· </p><p> Implement backend logic for SAP applications, ensuring seamless data integration with ERP systems (e.g., SAP ECC, SAP S/4HANA) using BAPI, IDocs, RFC, and RESTful APIs.</p><p>· </p><p> Troubleshoot, optimize, and debug ABAP programs for performance, scalability, and reliability in production environments.</p><p>· </p><p> Handle data migration, conversions, and backend integrations with third-party systems, leveraging tools like LSMW, BODS, and ABAP on HANA features such as CDS Views and AMDP.</p>
<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
We are looking for an accomplished IT Director to oversee global IT operations, security, and compliance initiatives. This leadership role involves shaping the strategic vision for IT infrastructure, ensuring robust cybersecurity measures, and driving compliance with international standards. The ideal candidate will possess strong technical expertise, a proven ability to manage distributed teams, and a commitment to fostering secure and scalable technology solutions.<br><br>Responsibilities:<br>• Develop and implement a comprehensive global IT strategy that aligns with organizational goals.<br>• Lead, mentor, and manage a distributed team of IT professionals, including contractors and in-house staff.<br>• Oversee vendor relationships, budgeting, and procurement processes to ensure cost-effective IT operations.<br>• Design and execute a proactive cybersecurity strategy, including risk assessments and incident response plans.<br>• Establish and maintain IT policies, internal controls, and documentation to support compliance with global regulatory standards.<br>• Ensure adherence to major compliance frameworks, including SOC 2 and ISO 27001.<br>• Manage enterprise IT systems, cloud-based tools, and core infrastructure across global and remote environments.<br>• Implement best practices for data backup, disaster recovery, and business continuity planning.<br>• Collaborate with cross-functional teams to ensure IT processes meet organizational needs and support operational efficiency.<br>• Drive automation and continuous improvement across IT workflows and systems.
