<p>Manufacturing company is looking to add new members with a strong Customer Service mentality! Second shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Dispatch</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Willingness to work in a team environment, provide support to other team members.</p><p>• Attend training to gain detailed knowledge of minor and major mechanical repairs</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p><p><br></p><p><br></p><p>Qualifications:</p><p>• Two-year Associated Degree preferred, minimum High School diploma </p><p>• Experience in (inbound and outbound) sales and customer service preferred</p><p>• Logistics coordinating</p><p>• Able to work under pressure and handle multiple requests</p><p>• Multi-tasking and Attention to detail are required</p><p>• This position requires sitting at a workstation carrying out a variety of both manual and computerized data entry and processing tasks </p><p>• Experience effectively using computers and learning new computer programs </p><p>• One weekend shift per week required</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. In this Contract-to-Permanent position, you will play a crucial role in supporting customers while handling key administrative tasks. If you thrive in a fast-paced environment and have strong communication skills, this role is an excellent opportunity to grow in your career.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound calls to assist customers with inquiries and provide accurate information.</p><p>• Process disability payments and manage paperwork for leave of absence requests.</p><p>• Reach out to doctors and employers to verify return-to-work statuses.</p><p>• Conduct intake calls to distribute necessary documentation for leave-related matters.</p><p>• Follow up with medical professionals as needed to gather relevant details.</p><p>• Maintain accurate records using data entry and order entry systems.</p><p>• Manage email correspondence and ensure timely responses to inquiries.</p><p>• Utilize Microsoft Excel and Outlook for tracking and communication purposes.</p><p>• Deliver exceptional service while multitasking in a dynamic environment.</p><p>• Support team members and contribute to a positive workplace culture.</p><p><br></p><p><strong>For immediate consideration, call 97.224.8326.</strong></p><p><br></p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract-to-permanent position that offers an excellent opportunity to showcase your organizational, communication, and data entry skills. In this role, you will play a vital part in ensuring smooth operations by handling customer inquiries, processing enrollments, and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks within member portals and systems, ensuring all information is submitted correctly.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollment applications and ensure eligibility information is updated promptly.</p><p>• Generate and review reports to monitor data accuracy and operational efficiency.</p><p>• Scan and index documents for proper recordkeeping and accessibility.</p><p>• Distribute mail and manage correspondence as part of daily operations.</p><p>• Handle inbound calls to assist customers with questions and provide resolutions.</p><p>• Schedule appointments and maintain calendars to support organizational needs.</p><p>• Utilize Microsoft Excel and Word to create and update documentation as required.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p>
