<p><br></p><p>We’re on the hunt for a driven <strong>self-starter</strong> who thrives in a fast-paced environment and isn’t afraid to <strong>take initiative</strong>. This role isn’t your typical call center position – it’s so much more! If you love helping others and delivering top-tier service but aren’t a fan of the stereotypical "call center vibe," you’re in the right place.</p><p><br></p><p>Here, you won’t just be another Senior Customer Service Representative – you’ll be a <strong>key player</strong> on the team. In this role, you’ll enjoy the feel of an office environment while making a tangible impact on operations. As the manager’s right hand, you’ll play a critical role in keeping the team focused, ensuring metrics stay on target, and ensuring the day-to-day operations flow seamlessly.</p><p><br></p><p>You won’t be micromanaged. We want someone who can <strong>think on their feet</strong> — someone who asks the right questions, follows up on loose ends, and keeps things moving forward.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li><strong>Support the CSR and Dispatcher</strong>: Jump in to back up overflow calls and assist with daily tasks.</li><li><strong>Monitor Performance</strong>: Review calls (AI and live), track metrics, and coach team members to improve.</li><li><strong>Drive Accountability</strong>: Follow up on missed payments, incomplete tasks, and ensure nothing slips through the cracks.</li><li><strong>Motivate the Team</strong>: Help keep morale high and energy up with creative ideas and encouragement.</li><li><strong>Handle Stats & Reporting</strong>: Compile performance data and share insights with the manager.</li><li><strong>Be the Go-To</strong>: Step in when things get busy, solve problems independently, and keep operations flowing.</li></ul>
