We are looking for a Customer Service Representative to support a busy team in California through a contract assignment. This position is ideal for someone who enjoys speaking with customers, guiding warm leads through the next steps, and keeping appointments and follow-up activity organized. The person in this role will serve as a reliable point of contact for homeowners, helping create a smooth and detail-focused experience from initial inquiry through scheduling and service support. Responsibilities: • Manage incoming customer inquiries by phone and email, providing timely updates, helpful answers, and courteous service throughout each interaction. • Reach out to existing and warm leads to re-engage interest, answer questions, and encourage customers to book inspections, consultations, or service visits. • Build trust with homeowners by understanding their needs, explaining service options clearly, and outlining what they can expect next in the process. • Arrange appointments based on customer availability while coordinating calendars with sales staff, inspectors, technicians, and project team members. • Confirm upcoming visits and communicate any changes, delays, or rescheduling details to customers in a clear and proactive manner. • Support resolution of customer concerns related to scheduling, repairs, warranties, billing questions, and service updates by partnering with internal teams. • Record conversations, appointment activity, customer requests, and follow-up actions accurately in company systems to maintain organized and current records. • Monitor outstanding leads and incomplete bookings to ensure prospective customers receive consistent follow-up and timely communication. • Collaborate with field and office teams to relay customer expectations, scheduling details, and service-related updates so work progresses smoothly.

• Prior experience in customer service, call center support, appointment setting, inside sales, or a similar client-facing role is preferred. • Strong verbal and written communication skills with the ability to create a positive and attentive customer experience. • Confidence in guiding conversations toward scheduled appointments and addressing routine hesitation or questions from customers. • Excellent organization skills with the ability to manage multiple follow-ups, scheduling changes, and administrative tasks at once. • High attention to detail when entering data, maintaining records, and documenting customer interactions. • Comfort using business software and standard office tools, including email, spreadsheets, word processing, and customer tracking systems. • Ability to work efficiently in a fast-paced environment while staying personable, patient, and solution-oriented. • Experience in roofing, home services, construction, or home improvement is helpful but not required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Burbank, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support a busy team in California through a contract assignment. This position is ideal for someone who enjoys speaking with customers, guiding warm leads through the next steps, and keeping appointments and follow-up activity organized. The person in this role will serve as a reliable point of contact for homeowners, helping create a smooth and detail-focused experience from initial inquiry through scheduling and service support. Responsibilities: • Manage incoming customer inquiries by phone and email, providing timely updates, helpful answers, and courteous service throughout each interaction. • Reach out to existing and warm leads to re-engage interest, answer questions, and encourage customers to book inspections, consultations, or service visits. • Build trust with homeowners by understanding their needs, explaining service options clearly, and outlining what they can expect next in the process. • Arrange appointments based on customer availability while coordinating calendars with sales staff, inspectors, technicians, and project team members. • Confirm upcoming visits and communicate any changes, delays, or rescheduling details to customers in a clear and proactive manner. • Support resolution of customer concerns related to scheduling, repairs, warranties, billing questions, and service updates by partnering with internal teams. • Record conversations, appointment activity, customer requests, and follow-up actions accurately in company systems to maintain organized and current records. • Monitor outstanding leads and incomplete bookings to ensure prospective customers receive consistent follow-up and timely communication. • Collaborate with field and office teams to relay customer expectations, scheduling details, and service-related updates so work progresses smoothly.
2026-09-17T00:00:00Z