Tech Operations ManagerOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, Texas to identify a Tech Operations Manager to oversee IT service operations and keep support work moving efficiently across teams. This contract position focuses on driving accountability throughout the ticket lifecycle, improving service responsiveness, and maintaining clear visibility into open issues and priorities. The ideal candidate brings strong operational discipline, experience with service management processes, and the ability to coordinate across technical groups without direct people management. Responsibilities:• Direct the progress of operational support requests from initial intake through final resolution, ensuring each item advances with clear ownership and documented updates.• Track service level commitments closely and intervene when response or resolution targets are at risk.• Manage ticket distribution and escalation activities so incidents and requests reach the appropriate teams without delay.• Review aging or blocked work items, remove barriers, and push stalled issues toward resolution.• Coordinate transitions between support groups to maintain continuity, accountability, and next-step clarity.• Maintain an accurate view of active service work by monitoring status, ownership, priorities, and backlog conditions.• Build and maintain reporting tools and dashboards that highlight service performance, ticket patterns, and operational trends.• Facilitate recurring operational reviews to uncover process gaps, reduce bottlenecks, and strengthen service delivery outcomes.• Administer Jira Service Management workflows, including queue structure, request categories, SLA settings, and basic automation rules.• Promote consistent ticket documentation and process adherence to improve auditability and support quality.

• Experience managing IT service operations, help desk workflows, or service desk environments. • Strong knowledge of ITSM practices, ticket lifecycle management, and SLA performance monitoring. • Hands-on familiarity with Jira Service Management or comparable ticketing platforms. • Ability to coordinate across technical teams and drive progress without formal direct reports. • Working knowledge of Active Directory and common end-user support environments. • Experience with service desk tickets, deskside support processes, and issue escalation management. • Strong analytical, organizational, and communication skills for reporting, follow-up, and operational review activities.

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Buda, TX
onsite
Temporary / Contract
80.75 - 85 USD / Hourly
Tech Operations ManagerOnsite | Buda, TX | Contract Robert Half is partnering with a company in Buda, Texas to identify a Tech Operations Manager to oversee IT service operations and keep support work moving efficiently across teams. This contract position focuses on driving accountability throughout the ticket lifecycle, improving service responsiveness, and maintaining clear visibility into open issues and priorities. The ideal candidate brings strong operational discipline, experience with service management processes, and the ability to coordinate across technical groups without direct people management. Responsibilities:• Direct the progress of operational support requests from initial intake through final resolution, ensuring each item advances with clear ownership and documented updates.• Track service level commitments closely and intervene when response or resolution targets are at risk.• Manage ticket distribution and escalation activities so incidents and requests reach the appropriate teams without delay.• Review aging or blocked work items, remove barriers, and push stalled issues toward resolution.• Coordinate transitions between support groups to maintain continuity, accountability, and next-step clarity.• Maintain an accurate view of active service work by monitoring status, ownership, priorities, and backlog conditions.• Build and maintain reporting tools and dashboards that highlight service performance, ticket patterns, and operational trends.• Facilitate recurring operational reviews to uncover process gaps, reduce bottlenecks, and strengthen service delivery outcomes.• Administer Jira Service Management workflows, including queue structure, request categories, SLA settings, and basic automation rules.• Promote consistent ticket documentation and process adherence to improve auditability and support quality.
2026-06-02T00:00:00Z

Tech Operations Manager Job in Buda, TX | Robert Half