<p>We are looking for an experienced IT Client Account Coordinator to join our team in Boston, Massachusetts. In this role, you will play a crucial part in managing schedules, coordinating projects, and ensuring seamless communication between clients and internal teams. The ideal candidate will bring strong organizational skills and a deep understanding of IT systems and tools. Previous MSP experience is highly preferred. This role is hybrid, onsite in Boston 3-4 days a week.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage calendars for Client Leads, Consultants, and Technical Account Managers to ensure efficient scheduling and resource allocation.</p><p>• Utilize Microsoft 365 tools and platforms such as ConnectWise or Autotask to track and maintain project workflows.</p><p>• Prepare and deliver detailed reports using standardized templates while ensuring accuracy and clarity.</p><p>• Foster strong communication with clients to address inquiries, resolve issues, and maintain positive relationships.</p><p>• Oversee project timelines and ensure all deliverables are met within agreed-upon deadlines.</p><p>• Collaborate with internal teams to facilitate seamless project execution and client satisfaction.</p><p>• Monitor and analyze project performance metrics to identify opportunities for improvement.</p><p>• Support document coding and ensure proper handling of client-related documentation.</p><p>• Maintain and update relevant systems to ensure all client information is accurate and up-to-date.</p>

<p>• Minimum of 5 years of experience in project coordination or a related role.</p><p>• Proficiency in Microsoft 365 Enterprise tools and platforms such as ConnectWise and Autotask.</p><p>• Strong organizational and time management skills to handle complex schedules and multiple tasks.</p><p>• Excellent communication and interpersonal skills for effective client relations.</p><p>• Experience with document coding and maintaining accurate documentation.</p><p>• Ability to analyze data and generate actionable insights through reporting.</p><p>• Familiarity with IT service management processes and tools.</p><p>• Previous experience working at a MSP is highly preferred.</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>