We are looking for a Customer Service Representative to support a non-profit organization in Boston, Massachusetts on a Contract basis. In this role, you will serve as a key point of contact for callers, provide timely assistance, and help ensure a positive service experience across every interaction. This opportunity is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping people with accuracy and professionalism. Responsibilities: • Respond to incoming calls with professionalism, gather details efficiently, and provide accurate information or next steps to each caller. • Assist customers with service-related questions, resolve routine concerns, and escalate more complex matters when needed. • Enter orders and update customer information carefully to maintain complete and accurate records. • Conduct outbound calls when appropriate to follow up on requests, confirm details, or provide status updates. • Document each interaction clearly to support continuity, reporting, and high-quality customer service. • Manage a steady volume of inquiries while maintaining courtesy, attention to detail, and response accuracy. • Support day-to-day call center operations by adhering to established procedures and service expectations.

• Prior experience in a customer service or call center environment. • Ability to handle a high volume of inbound calls while maintaining professionalism and efficiency. • Experience with order entry and accurate data input. • Strong verbal communication skills and a customer-focused approach. • Comfortable making outbound calls for follow-up or issue resolution as needed. • Solid organizational skills with the ability to manage multiple tasks and priorities. • Proficiency with standard office and customer service systems.

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Boston, MA
remote
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Boston, Massachusetts on a Contract basis. In this role, you will serve as a key point of contact for callers, provide timely assistance, and help ensure a positive service experience across every interaction. This opportunity is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping people with accuracy and professionalism. Responsibilities: • Respond to incoming calls with professionalism, gather details efficiently, and provide accurate information or next steps to each caller. • Assist customers with service-related questions, resolve routine concerns, and escalate more complex matters when needed. • Enter orders and update customer information carefully to maintain complete and accurate records. • Conduct outbound calls when appropriate to follow up on requests, confirm details, or provide status updates. • Document each interaction clearly to support continuity, reporting, and high-quality customer service. • Manage a steady volume of inquiries while maintaining courtesy, attention to detail, and response accuracy. • Support day-to-day call center operations by adhering to established procedures and service expectations.
2026-07-15T00:00:00Z

Customer Service Representative Job in Boston, MA | Robert Half