We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end-user technology needs, including workstation setup, account administration, and troubleshooting across a Microsoft-based environment. The role is well suited for someone who enjoys solving technical problems, supporting staff in a service-focused setting, and keeping IT operations running smoothly.<br><br>Responsibilities:<br>• Deliver front-line technical support for computer, software, and connectivity issues reported by employees.<br>• Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools.<br>• Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal.<br>• Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members.<br>• Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access.<br>• Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform.<br>• Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed.<br>• Track IT assets and maintain organized records for equipment and technology supplies.<br>• Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations.

• At least 1 year of experience in a help desk, desktop support, or technical support position.<br>• Working knowledge of Microsoft Windows operating systems, including Windows 10.<br>• Familiarity with Microsoft 365 applications and core end-user support practices.<br>• Understanding of basic troubleshooting methods for hardware, software, and network-related issues.<br>• Experience handling service desk tickets and documenting support activity in a ticketing system is preferred.<br>• Ability to work with Active Directory for routine account administration tasks.<br>• Strong organizational skills with the ability to prioritize workload and manage time effectively.

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