<p>We are seeking a detail-oriented and customer-focused <strong>Customer Service Representative</strong> to support our call center and order processing operations. This role is responsible for handling inbound customer inquiries, processing orders accurately, resolving issues, and providing exceptional service throughout the customer experience. The ideal candidate thrives in a fast-paced environment, communicates professionally, and can manage multiple priorities while maintaining accuracy and efficiency.</p>

<ul><li>Answer inbound customer calls and emails regarding products, services, orders, pricing, and account inquiries.</li><li>Process customer orders, returns, exchanges, and cancellations accurately and efficiently.</li><li>Enter and update customer information and order details within company systems.</li><li>Track order status and proactively communicate updates to customers.</li><li>Resolve customer concerns, complaints, and service issues in a professional and timely manner.</li><li>Coordinate with internal departments, including shipping, operations, sales, and accounting, to ensure customer satisfaction.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Research and reconcile order discrepancies, billing questions, and shipment issues.</li><li>Meet established service level goals for response time, call quality, and productivity.</li><li>Assist with special projects and administrative support as needed.</li></ul>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>