We are looking for a Process Improvement/Re-Engineering Analyst to support a Long-term Contract engagement in Bellevue, Washington. This role will evaluate end-to-end operational workflows, partner closely with frontline and cross-functional teams, and turn observations into practical recommendations that improve efficiency and service delivery. The ideal candidate brings a strong background in process analysis, operational excellence, and structured problem-solving, with the ability to produce a clear roadmap for future improvements within defined timelines.<br><br>Responsibilities:<br>• Build and manage a structured assessment approach to review operations and keep work on track against project deadlines.<br>• Observe day-to-day activities across relevant teams to understand how tasks are completed in practice and where breakdowns occur.<br>• Capture current workflows in clear process documentation, including handoffs, decision paths, exception handling, and dependencies.<br>• Analyze operational pain points to uncover inefficiencies such as delays, duplicate work, rework, bottlenecks, and manual interventions.<br>• Engage business and technology stakeholders to confirm findings, gather input, and refine improvement priorities.<br>• Develop practical future-state recommendations that address people, process, reporting, and technology opportunities.<br>• Create a prioritized backlog of improvement initiatives to support planning and execution of next-step operational changes.<br>• Present findings and root-cause insights in a concise, actionable format for leadership and operational partners.

• Demonstrated experience leading process improvement or re-engineering efforts in complex operational environments.<br>• Strong capability in process mapping, workflow analysis, and documentation of current-state and future-state operations.<br>• Knowledge of continuous improvement methodologies such as Lean, Kaizen, Six Sigma, or related operational excellence practices.<br>• Proven skill in root-cause analysis and identifying practical solutions to reduce waste and improve performance.<br>• Ability to work independently, conduct detailed assessments, and deliver recommendations within established timeframes.<br>• Effective communication and facilitation skills, with experience interviewing stakeholders and validating operational findings.<br>• Proficiency in documenting process improvement initiatives and translating observations into prioritized action plans.

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