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4 results for Patient Access Representative in Baltimore, MD

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 20 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-05-04T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
18.5 - 19 USD / Hourly
We are seeking a Customer Service Representative to serve as the first point of contact for customers and provide prompt, professional support. This role involves answering inquiries, resolving issues, processing orders, and ensuring a positive customer experience across phone, email, and chat channels. Responsibilities:<ul><li>Respond to customer questions and concerns in a timely and professional manner</li><li> Handle a large volume of incoming calls and assist customers with clarity and efficiency.</li><li>Enter and update customer or account information with a high level of accuracy in internal systems.</li><li>Resolve product, service, billing, or order issues accurately</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions in the appropriate system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Meet service standards for quality, responsiveness, and customer satisfaction</li></ul>
2026-05-19T00:00:00Z

Customer Service Representative

Alexandria, VA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a team in Alexandria, Virginia in a contract position with the potential to become permanent. This role focuses on creating a positive customer experience by handling service-related inquiries, scheduling appointments, and supporting day-to-day call center activity. The ideal candidate is comfortable in a fast-moving environment, communicates with professionalism and empathy, and takes pride in delivering reliable service that encourages customer loyalty. Responsibilities: • Manage a high volume of inbound and outbound calls to assist customers and secure service appointments. • Speak with customers in a confident, courteous manner that builds trust and supports a strong brand experience. • Address questions, concerns, and service requests promptly while working toward effective resolutions. • Record and maintain accurate customer details, service notes, and scheduling information in the database. • Support daily booking targets for service opportunities, tune-ups, and inspection-related calls. • Take part in coaching, training, and call practice sessions designed to improve appointment conversion and service quality. • Follow established procedures for handling complaints and ensure issues are resolved in a timely, customer-focused manner. • Contribute to additional team initiatives and assigned projects as needed by management.
2026-05-14T00:00:00Z

Customer Service Representative

Rockville, MD
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment. Responsibilities: • Respond to incoming customer calls with professionalism, providing timely assistance and clear information. • Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details. • Enter customer orders accurately into internal systems while maintaining attention to detail. • Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly. • Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate. • Maintain complete and accurate records of customer interactions, transactions, and follow-up activities. • Support daily call center operations by balancing multiple customer needs efficiently and courteously.
2026-05-18T00:00:00Z