We are looking for an Administrative Assistant to support a mission-driven nonprofit organization in Baltimore, Maryland. This role serves as a key point of contact for individuals seeking services, helping them move through intake, documentation, scheduling, and ongoing communication with professionalism and empathy. The position is ideal for someone who is organized, comfortable managing client interactions and administrative processes, and committed to supporting families through coordinated service delivery. Responsibilities:• Welcome and assist clients as an initial point of contact, guiding them through intake steps and explaining program participation requirements clearly.• Help individuals complete applications, gather required paperwork, and maintain accurate records to support timely enrollment in eligible programs.• Enter and update client information in tracking systems, ensuring documentation is complete, organized, and ready for reporting or follow-up.• Coordinate schedules and communicate with internal service teams to arrange assessments, appointments, and next steps in the client experience.• Track each client’s progress throughout service delivery and provide consistent follow-up to address questions, concerns, or barriers.• Build and maintain working relationships with referral partners such as community organizations, schools, healthcare providers, and public agencies.• Maintain knowledge of community-based resources across Maryland and connect clients with supplemental support services when appropriate.• Support outreach efforts by participating in community events, presentations, and engagement activities alongside program and education staff.• Assist with administrative office duties, inbound call handling, compliance-related documentation, and general coordination needed to keep daily operations running smoothly.

• At least 2 years of experience in administrative support, client intake, case coordination, or a related human services environment. • Strong ability to manage phone communication, respond to inbound inquiries, and provide detail-oriented client-facing service. • Experience with data entry, record maintenance, and tracking information with a high level of accuracy. • Proficiency in Microsoft Excel and other standard office software used for reporting and administrative tasks. • Ability to balance multiple priorities, stay organized, and follow processes in a fast-paced office setting. • Background in human services, nonprofit programs, or community-based support work is highly valued. • Bachelor’s degree preferred. • Spanish language skills are a plus.

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Baltimore, MD
onsite
Temporary to Hire
23.75 - 29.9 USD / Hourly
We are looking for an Administrative Assistant to support a mission-driven nonprofit organization in Baltimore, Maryland. This role serves as a key point of contact for individuals seeking services, helping them move through intake, documentation, scheduling, and ongoing communication with professionalism and empathy. The position is ideal for someone who is organized, comfortable managing client interactions and administrative processes, and committed to supporting families through coordinated service delivery. Responsibilities:• Welcome and assist clients as an initial point of contact, guiding them through intake steps and explaining program participation requirements clearly.• Help individuals complete applications, gather required paperwork, and maintain accurate records to support timely enrollment in eligible programs.• Enter and update client information in tracking systems, ensuring documentation is complete, organized, and ready for reporting or follow-up.• Coordinate schedules and communicate with internal service teams to arrange assessments, appointments, and next steps in the client experience.• Track each client’s progress throughout service delivery and provide consistent follow-up to address questions, concerns, or barriers.• Build and maintain working relationships with referral partners such as community organizations, schools, healthcare providers, and public agencies.• Maintain knowledge of community-based resources across Maryland and connect clients with supplemental support services when appropriate.• Support outreach efforts by participating in community events, presentations, and engagement activities alongside program and education staff.• Assist with administrative office duties, inbound call handling, compliance-related documentation, and general coordination needed to keep daily operations running smoothly.
2026-10-06T00:00:00Z

Intake Specialist Job in Baltimore, MD | Robert Half