We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
<p><strong>Desktop Support Technician</strong></p><p>Austin, TX | On-site | Contract-to-Hire</p><p><br></p><p>We are partnering with an Austin-based client to hire a detail-oriented, customer-focused Desktop Support Technician to provide fast, accurate support to internal users. In this role, you'll assist customers via phone and chat, troubleshoot technical issues across devices and systems, and ensure each interaction reflects a strong commitment to service excellence. If you enjoy problem‑solving, communicating clearly, and taking ownership through resolution, this is a great opportunity.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via chat and phone</li><li>Create, update, and maintain accurate support tickets with detailed notes</li><li>Troubleshoot issues related to tablet operating systems, firmware, Bluetooth/peripheral devices, and network connectivity</li><li>Resolve login and MFA-related challenges</li><li>Utilize remote support tools to diagnose and resolve tablet issues</li><li>Use internal knowledgebase articles to provide quick, reliable solutions</li><li>Apply effective triage skills and route cases appropriately</li><li>Identify recurring issues and report trends to leadership</li></ul>
<p>We are partnering up with a client in Austin looking for a skilled Help Desk Tier II/Desktop Support Analyst. In this contract role, you will be responsible for providing technical assistance and resolving issues related to desktop systems, software, and applications. This position requires troubleshooting abilities and a customer-focused approach to ensure end-user satisfaction. This position is onsite Monday-Friday, 8am-5pm, for 6-8 weeks.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support for technical issues related to desktop systems, software, and applications.</p><p>• Manage Active Directory accounts, including user creation, modification, and access permissions.</p><p>• Troubleshoot and resolve hardware and software problems across Microsoft Windows environments.</p><p>• Respond to service desk tickets promptly, ensuring accurate documentation of solutions and updates.</p><p>• Assist users with basic troubleshooting for network connectivity, printers, and other peripherals.</p><p>• Perform system updates and maintenance to ensure optimal performance.</p><p>• Collaborate with team members to address complex technical challenges.</p><p>• Educate and guide users on best practices for utilizing system tools and applications.</p><p>• Maintain detailed records of technical issues and resolutions for future reference.</p><p>• Ensure compliance with company policies and security protocols during support activities.</p>
<p><b>Desktop Support Analyst</b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.</li><li>Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.</li><li>Perform on-site updates, Configuration changes, or Software installations.</li><li>Provide on-site technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li></ul>
Support enterprise electronic security platforms including Access Control, Video Surveillance (CCTV), Emergency Communications, Infant/Pediatric Protection (RFID), Intrusion Alarm, and Visitor Management systems<br><br>Configure and maintain application-level system settings, user permissions, and device integrations<br><br>Perform system testing, validation, and deployment of vendor-supported upgrades and patches<br><br>Monitor scheduled data exchanges between electronic security systems and enterprise applications<br><br>Generate operational reports, audits, and system performance metrics<br><br>Coordinate service restoration and troubleshooting with the Help Desk, Network Services, and vendors<br><br>Support vendors and contractors during physical system installations, expansions, and upgrades<br><br>Participate in IT service management processes related to incident response, problem resolution, and system changes<br><br>Provide after-hours and on-call support for electronic security systems operations as required<br><br>Required IT & Technical Skills<br>Electronic Security Systems (ESS) / Physical Security Technology<br><br>Access Control – Software House CCure 9000<br><br>Video Management Systems – Milestone<br><br>Emergency Communications – Zenitel Stentofon<br><br>RTLS / RFID Infant & Pediatric Protection, Staff Duress – CenTrak<br><br>Intrusion Alarm Systems – DSC<br><br>Visitor Management Systems – HID SAFE<br><br>Windows Server (system hosting and application support)<br><br>Virtualized server environments (VMware vSphere)<br><br>Enterprise server hardware support (Cisco UCS, Dell)<br><br>Network fundamentals related to system connectivity (IP addressing, VLAN awareness)<br><br>Microsoft endpoint and systems management tools for application support purposes
We are looking for a skilled Network/Systems Engineer to join our team in San Antonio, Texas. In this role, you will provide advanced technical support, troubleshoot complex software issues, and ensure efficient computer and network management for clients. Your expertise in Windows Server, Microsoft Intune, and computer networking will be vital in maintaining a robust IT infrastructure and delivering exceptional service.<br><br>Responsibilities:<br>• Act as the primary escalation point for resolving advanced technical issues and support tickets.<br>• Manage and update support tickets daily while maintaining clear communication with clients regarding resolutions.<br>• Provide guidance and assistance to Level 1 support associates to enhance their troubleshooting skills.<br>• Collaborate with IT Help Desk teams and audit IT software to ensure compliance and efficiency.<br>• Configure and maintain network systems, including routing, switching, and firewall technologies.<br>• Deploy and manage server environments to ensure optimal performance and reliability.<br>• Utilize tools such as Microsoft Intune, Azure Active Directory, and VMware to streamline system operations.<br>• Implement and manage backup solutions, security protocols, and disaster recovery systems.<br>• Optimize network performance by configuring VLANs, IP addressing, and DNS systems.<br>• Maintain documentation for IT systems using platforms like IT Glue and other administrative tools.
We are looking for an experienced IT Director to lead and oversee technology operations and strategy in San Marcos, Texas. This role emphasizes leadership in IT and OT systems, with a focus on manufacturing environments and industrial cybersecurity. The ideal candidate will combine technical expertise with strategic vision to drive innovation and operational excellence.<br><br>Responsibilities:<br>• Develop and implement IT strategies that align with organizational goals and manufacturing operations.<br>• Oversee the integration and management of SAP S/4HANA systems and shop-floor technologies.<br>• Lead efforts in IT/OT cybersecurity, ensuring compliance with industry standards and frameworks.<br>• Design and scale IT and OT architecture to support operational efficiency and innovation.<br>• Manage IT infrastructure, helpdesk, cloud environments, and vendor relationships.<br>• Collaborate with cross-functional teams to support data analytics and informed decision-making.<br>• Build and lead a high-performing technical team, ensuring effective collaboration with external vendors.<br>• Drive project and change management initiatives to improve processes and systems.<br>• Ensure robust risk management and compliance practices across IT and OT systems.<br>• Engage frequently on-site with shop floor teams to address operational technology needs.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Austin, Texas. In this long-term contract role, you will play a key part in managing vendor invoices, ensuring accurate processing, and supporting office operations. If you thrive in a fast-paced environment and enjoy working with numbers, this position offers a great opportunity to contribute to a dynamic team.<br><br>Responsibilities:<br>• Process vendor invoices, ensuring accuracy and proper coding.<br>• Match purchase orders with invoices and resolve discrepancies.<br>• Perform data entry tasks related to accounts payable and payroll.<br>• Greet visitors at the front desk and assist with inquiries.<br>• Maintain office breakroom supplies and restock snacks as needed.<br>• Organize and file paper documents systematically.<br>• Handle small administrative projects to support the office.<br>• Assist with check runs and invoice processing.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Provide support during remote work transitions when necessary.
<p><strong>Senior Network Engineer</strong></p><p>On-site | Austin, TX | 6 Month Contract</p><p><br></p><p>Our growing client is seeking a Senior Network Engineer to support the construction of their new data center and two office buildings. The ideal applicant will have experience and exposure supporting network architecture for these projects, have the ability to work independently, and also serve as a mentor to the other Network Engineers on-site.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Design and implement enterprise-level network solutions using Juniper technologies.</p><p>• Configure and manage Palo Alto firewalls to enhance network security.</p><p>• Develop detailed documentation for network designs and solutions, ensuring clarity for both technical and non-technical stakeholders.</p><p>• Collaborate effectively with a team of senior and entry-level engineers to complete projects and address evolving priorities.</p><p>• Lead the design and deployment of core switches for laboratory environments.</p><p>• Analyze and segment lab devices to ensure efficient and secure network operations.</p><p>• Plan and execute site expansion projects, including network infrastructure design.</p><p>• Manage AWS networking tasks, including Direct Connect integration, and contribute to the migration of systems to cloud environments.</p><p>• Work closely with server and Wi-Fi teams to maintain seamless operational functionality.</p>
We are looking for an experienced IT Manager to oversee and enhance our organization's technology operations in San Antonio, Texas. This role requires a strategic leader with a strong technical foundation and expertise in networking, virtualization, backup solutions, and enterprise platforms such as JD Edwards. The successful candidate will drive innovation, ensure system reliability, and provide leadership to the IT team.<br><br>Responsibilities:<br>• Manage and maintain the organization's IT systems to ensure optimal performance, security, and reliability.<br>• Oversee Cisco networking infrastructure, including configuration and maintenance of routers, switches, firewalls, and VPNs.<br>• Administer enterprise resource planning systems such as JD Edwards, collaborating with stakeholders to streamline processes.<br>• Implement and manage VMware virtualization environments to support scalability and operational efficiency.<br>• Develop and execute backup strategies using Veeam to safeguard organizational data and ensure disaster recovery readiness.<br>• Lead vendor selection and negotiation processes to obtain quality services while optimizing costs.<br>• Establish and enforce IT policies, procedures, and best practices that align with business objectives.<br>• Manage IT budgets, resources, and project timelines to ensure successful delivery of initiatives.<br>• Provide technical leadership and mentorship to the IT team, encouraging continuous growth and improvement.<br>• Ensure compliance with relevant regulatory standards and industry best practices.
We are looking for an experienced Product Line Manager to join our team in San Antonio, Texas. In this role, you will oversee the lifecycle of innovative product lines, focusing on beverage dispensing technologies within the machinery manufacturing industry. You will play a key role in identifying market opportunities, driving product development, and ensuring alignment with business objectives while maintaining high standards of quality and sustainability.<br><br>Responsibilities:<br>• Conduct in-depth market research to identify customer needs and industry trends.<br>• Develop and maintain a strategic product roadmap aligned with company goals.<br>• Lead the design and development of new products, ensuring usability, durability, and compliance with food safety standards.<br>• Collaborate with engineering teams to refine product designs and integrate innovative technologies.<br>• Prioritize product features based on market analysis and customer feedback.<br>• Manage cross-functional collaboration to ensure successful product development and timely launches.<br>• Oversee quality assurance processes, including product testing and continuous improvement initiatives.<br>• Implement competitive pricing strategies to balance profitability and market competitiveness.<br>• Support sales and marketing teams by providing product training and developing go-to-market strategies.<br>• Build and maintain strong relationships with customers and distributors to deliver tailored solutions.
<p>Our client is in need of a Renewals Specialist to join their team. In this role, you will play a critical part in managing customer relationships, ensuring seamless contract renewals, and fostering collaboration with internal teams to enhance client satisfaction. This position offers the opportunity to work in a dynamic environment where your skills in communication, organization, and problem-solving will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Manage the full renewal lifecycle for contracts, engaging proactively with customers 90-120 days before expiration.</p><p>• Prepare detailed and accurate renewal quotes and proposals that align with customer expectations and company guidelines.</p><p>• Partner with sales and customer success teams to develop and execute strategic approaches to contract renewals.</p><p>• Conduct proactive outreach to customers alongside account managers to discuss renewal plans and address potential risks.</p><p>• Handle administrative tasks throughout the renewal process, from quoting to deal closure, ensuring compliance with company policies.</p><p>• Identify opportunities for upselling and cross-selling, passing leads to the sales team for further development.</p><p>• Maintain high success rates in closing renewals on time and achieving targeted close-won ratios.</p><p>• Enhance forecasting accuracy for renewals and provide detailed reports to management.</p><p>• Analyze churn reasons effectively to improve reporting and share actionable customer insights with stakeholders.</p><p>• Keep CRM systems and tools updated with precise renewal data to support operational efficiency.</p>
We are looking for a dedicated Receptionist to join our team in New Braunfels, Texas. This position offers a long-term contract opportunity and requires a success-driven, detail-oriented individual who can provide excellent administrative and communication support in a fast-paced environment. If you thrive in a role that demands attention to detail and adaptability, this could be a great fit for you.<br><br>Responsibilities:<br>• Greet visitors and clients warmly while managing the reception area to ensure a detail-oriented atmosphere.<br>• Answer and direct calls efficiently using a multi-line phone system, ensuring prompt communication.<br>• Manage incoming inquiries and provide accurate information or route them to the appropriate team member.<br>• Assist with administrative tasks such as filing, organizing documents, and tracking deadlines.<br>• Draft and handle formal correspondence, ensuring accuracy and a high standard in all communications.<br>• Maintain confidentiality and safeguard sensitive information.<br>• Coordinate schedules and appointments, ensuring smooth day-to-day operations.<br>• Support the team by performing occasional errands and assisting with additional office needs.<br>• Serve as a backup for other staff members when required.<br>• Travel locally to courthouses, law offices, or other venues as needed.
