<p>We are looking for a hands‑on AI/ML Engineer to join our Automation and Analytics team and help design, build, and scale AI‑driven solutions that boost decision‑making and operational efficiency across the organization. In this role, you’ll take the lead in developing generative AI applications, RAG (Retrieval-Augmented Generation) architectures, intelligent agents, and traditional machine learning models—transforming complex business challenges into scalable, production‑ready systems.</p><p>This is a highly collaborative position where you’ll partner with data engineers, analysts, and key business stakeholders to rapidly prototype solutions, establish best practices, and help upskill the broader team. We’re seeking someone with strong experience in LLM orchestration, prompt engineering, vector databases, model evaluation, MLOps, and secure enterprise deployment patterns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, build, and deploy generative AI applications, RAG pipelines, and intelligent agents.</p><p>· Develop and maintain machine learning models that address real business problems.</p><p>· Translate business requirements into scalable, production-ready AI systems.</p><p>· Collaborate with data engineers, analysts, and business stakeholders to prototype and refine solutions.</p><p>· Implement best practices for model evaluation, monitoring, governance, and compliance.</p><p>· Support and improve MLOps processes for reliable deployment and lifecycle management.</p>
<p><strong>Overview</strong></p><p>In this role you'll be contributing your knowledge and ideas to help our client's Professional Services team with implementation projects of their family of products. You will be responsible for overseeing/managing the end-to-end delivery to clients, ensuring high-quality solutions are delivered on time and within budget. You will also work closely with cross-functional teams, clients, and stakeholders to ensure seamless service delivery and customer satisfaction.</p><p> </p><p><strong>This is a hybrid position in Alpharetta –</strong> 3 days per week onsite – and will report to the Director of Professional Services.</p><p><br></p><p><strong>Responsibilities: </strong></p><p><strong>Planning & Execution</strong></p><p>· Develop, maintain, and distribute comprehensive project plans and communication strategies; ensure clients receive standardized project templates.</p><p>· Organize and lead project kick-off meetings with both clients and internal stakeholders to establish alignment and expectations.</p><p>· Maintain accurate and current project timelines, budgets, and status reports within Smartsheet.</p><p>· Continuously update resource allocations; proactively request or release resources in alignment with project execution needs.</p><p>· Manage project budgets, providing regular updates on financial performance and expenditure tracking.</p><p>· Coordinate with Finance to initiate invoice generation in accordance with established project milestones.</p><p>· Govern project scope and implement the change control process when modifications are required</p><p><strong>Stakeholder & Team Coordination</strong></p><p>· Facilitate the clear definition and communication of roles and responsibilities across all project stakeholders, including sponsors, clients, and technical teams.</p><p>· Schedule and lead cross-functional meetings, capturing key decisions and actionable items to ensure accountability.</p><p>· Engage with clients to understand their needs, expectations, and satisfaction levels; address concerns with urgency and professionalism.</p><p><strong>Risk Management & Process Improvement</strong></p><p>· Identify and assess risks related to service delivery; develop and implement mitigation strategies to minimize impact.</p><p>· Apply industry best practices to enhance service delivery performance and operational efficiency.</p><p>· Collaborate with leadership to support dynamic resource management, ensuring alignment with the Professional Services project pipeline.</p>
<p>We are looking for an experienced Product Architect who will be responsible for the operational ownership and continuous improvement of enterprise Pricing and Promotions solutions. This includes contributing to product roadmap planning, driving innovation initiatives, writing and refining user stories, guiding solution design and development, supporting deployment activities, and assisting with ongoing user support and value optimization efforts.</p><p>The Product Architect works within an agile delivery environment alongside internal team members and external partners, collaborating closely with cross-functional product, business, and technology teams across multiple regions.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide functional and technical expertise related to enterprise Pricing and Promotions platforms to business and technology stakeholders.</li><li>Participate in pricing and rebate initiatives from concept through implementation and value realization, partnering with vendors, implementation teams, and internal stakeholders.</li><li>Execute backlog items as prioritized by leadership, including features, user stories, incidents, change requests, and value optimization initiatives.</li><li>Develop user stories, cost estimates, solution designs, training materials, and system documentation.</li><li>Support development, configuration, testing, deployment, and post-go-live activities.</li><li>Assist with change management, support tickets, automated test case development, and ongoing product enhancements.</li><li>Collaborate with other product and technology teams based on evolving priorities.</li><li>Follow Agile and SDLC practices to ensure consistent and transparent execution across product areas.</li><li>Ensure solutions comply with enterprise architecture standards, security requirements, and modern data/analytics practices.</li><li>Track product performance and support value realization efforts.</li><li>Ensure product-related SLAs and operational metrics are achieved.</li><li>Work closely with cross-functional teams to deliver scalable, maintainable Pricing & Promotions solutions.</li></ul>
<p>We are seeking a Product Architect to support and evolve enterprise pricing and promotional solutions within a complex SAP S/4 ecosystem. This is a hands-on, mid-level architect role for someone who can operate at both the strategic and configuration level.</p><p>This position plays a key role in shaping product roadmaps, supporting innovation, driving user stories, guiding development, and ensuring successful deployment and optimization of pricing and promotions capabilities.</p><p>You will work within an agile, cross-functional team (onshore and offshore) and report directly to the Product Director for Pricing & Promotions.</p><p><br></p><p>What You’ll Do</p><ul><li>Own operational accountability for Pricing & Promotions solutions</li><li>Support product roadmap development and innovation initiatives</li><li>Translate conceptual ideas into detailed functional designs and execution plans</li><li>Perform hands-on SAP pricing configuration (condition types, access sequences, pricing procedures, etc.)</li><li>Guide development teams on enhancements and integrations</li><li>Support deployment through production and ongoing value optimization initiatives</li><li>Collaborate closely with cross-functional product teams</li></ul>
<p>This position will serve as the primary manager of an internal application and the servers that support it. This role is responsible for overseeing deployments across multiple production environments, troubleshooting application and system issues, managing patches, and supporting day‑to‑day operational stability. The role will work closely with support teams to triage customer‑reported issues, diagnose performance problems, and maintain proper workflow and documentation. Success in this role requires strong SQL skills, experience in Windows Server environments, excellent problem‑solving abilities, and the ability to operate as a collaborative, disciplined, and adaptable team member.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Deploy applications across all environments, including Staging, Pre‑Production, UAT, and Production.</p><p>· Investigate, troubleshoot, and resolve reported application and system issues.</p><p>· Perform moderate testing of applications after deployment.</p><p>· Assist in updating testing, deployment, and operational guidelines.</p><p>· Monitor client systems to ensure ongoing stability and expected performance.</p><p>· Implement automation steps using proprietary job/worker management systems.</p><p>· Coordinate with Support teams to triage and communicate issues related to running systems.</p><p>· Construct SQL queries and scripting tools to investigate, analyze, and resolve application or performance problems.</p><p>· Diagnose system-level performance issues and recommend solutions.</p><p>· Provide daily operational support through early detection and monitoring of systems.</p><p>· Collaborate with support groups to assist with root‑cause analysis and system recovery.</p><p>· Perform other related duties as assigned.</p>
<p><strong>Service & Automation Engineer</strong></p><p>This position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.</p><p>You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations.</p><p><br></p><p>Key Responsibilities</p><p>Customer Support & Service</p><ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul><p>PLC Programming & Troubleshooting</p><ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul><p>Drive Configuration & Diagnostics</p><ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul><p>HMI / SCADA Support</p><ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul><p>Quality & Continuous Improvement</p><ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul><p>Collaboration</p><ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>