We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are looking for a detail-oriented and meticulous Case Manager to join our team in Atlanta, Georgia. This is a long-term contract position offering an excellent opportunity for growth within the organization. The ideal candidate will play a key role in managing incoming leads, ensuring effective communication, and maintaining high standards of customer service.</p><p>Responsibilities:</p><p>• Handle high volumes of incoming leads and inquiries, assisting the intake specialist to ensure timely responses.</p><p>• Evaluate and categorize potential clients, distinguishing between those with relevant experience and others.</p><p>• Collaborate with the team daily to review and discuss lead quality and client needs.</p><p>• Provide courteous and thoughtful communication with clients, especially those with health concerns or elderly individuals.</p><p>• Maintain accurate records and documentation for client interactions and lead management.</p><p>• Ensure adherence to protocols and processes for lead intake and follow-up.</p><p>• Deliver exceptional customer service, addressing client queries with efficiency and professionalism.</p><p>• Support administrative tasks as needed to streamline operations and enhance productivity.</p><p>• Coordinate with internal teams to ensure seamless handling of client information.</p><p>• Uphold confidentiality and sensitivity when dealing with client data.</p>
<p>We are looking for a skilled GenAI Application Developer to join our 100% remote team. In this role, you will focus on creating and maintaining software applications while utilizing industry-standard frameworks. This is a Long-term Contract position that offers the opportunity to work on moderately complex projects and collaborate with technical teams to deliver impactful solutions.</p><p><br></p><p>Amazon Connect application development and configuration: </p><ul><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li></ul><p>AI orchestration and backend services: </p><ul><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li></ul><p>Data safety and compliance: </p><ul><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li></ul><p>Web and chat integration: </p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul><p><br></p>
<ul><li>Manage scheduling, calendars, and meeting coordination for leadership and staff</li><li>Prepare and edit correspondence, reports, memos, and presentations</li><li>Handle incoming calls and emails, ensuring prompt and professional responses</li><li>Maintain confidential records and files, and organize digital and physical documents</li><li>Support travel arrangements and expense reporting</li><li>Assist with the onboarding process for new employees</li><li>Order office supplies and help with facilities coordination</li><li>Provide general office support and contribute to team projects as needed</li></ul><p><br></p><p><br></p>
<ul><li>Manage scheduling, calendars, and meeting coordination for leadership and staff</li><li>Prepare and edit correspondence, reports, memos, and presentations</li><li>Handle incoming calls and emails, ensuring prompt and professional responses</li><li>Maintain confidential records and files, and organize digital and physical documents</li><li>Support travel arrangements and expense reporting</li><li>Assist with the onboarding process for new employees</li><li>Order office supplies and help with facilities coordination</li><li>Provide general office support and contribute to team projects as needed</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Case Clerk to join our team in Atlanta, Georgia. In this role, you will manage client communications, handle case-related data, and ensure efficient case management processes. This is a contract position, offering a great opportunity for growth.<br><br>Responsibilities:<br>• Answer and screen incoming client calls with efficiency and attention to detail.<br>• Perform accurate and timely data entry for case management purposes.<br>• Coordinate communication with clients to gather necessary case information.<br>• Utilize case management software to track and update case progress.<br>• Work collaboratively with team members to ensure seamless case processing.<br>• Handle a high volume of calls while maintaining a focus on quality service.<br>• Participate in alternating weekend shifts as part of the schedule.<br>• Attend in-person or virtual meetings with HR and intake specialists when required.<br>• Ensure all case data is organized and accessible for team use.<br>• Provide exceptional client service to maintain strong relationships.
<p>We are seeking an experienced <strong>Office Manager / Bookkeeper</strong> to oversee daily administrative operations and manage financial tasks to ensure smooth functioning of office activities. This role combines organizational leadership with hands-on bookkeeping responsibilities, offering an opportunity to contribute to a dynamic and efficient workplace. The ideal candidate will excel in multitasking, demonstrate strong attention to detail, and have proficiency in <strong>Sage accounting software</strong>.</p><p><strong>Responsibilities:</strong></p><p><strong>Office Management:</strong></p><ul><li>Oversee and manage daily administrative tasks to ensure efficient office operations.</li><li>Coordinate procurement and inventory of office supplies to meet organizational needs.</li><li>Maintain accurate records of office supply levels and ensure timely replenishment.</li><li>Perform receptionist duties by greeting visitors and managing incoming calls professionally.</li><li>Support team members with administrative tasks and maintain organized office documentation.</li><li>Ensure the office environment is neat, functional, and conducive to productivity.</li><li>Collaborate with vendors and service providers to address office-related needs and concerns.</li></ul><p><strong>Bookkeeping & Financial Management:</strong></p><ul><li>Manage <strong>accounts payable and accounts receivable</strong>, ensuring timely and accurate processing.</li><li>Record and reconcile financial transactions using <strong>Sage accounting software</strong>.</li><li>Prepare and maintain accurate financial records, including general ledger entries.</li><li>Process payroll and ensure compliance with relevant regulations.</li><li>Assist in preparing monthly, quarterly, and annual financial reports.</li><li>Monitor cash flow and support budgeting activities.</li><li>Ensure compliance with company policies and applicable accounting standards.</li></ul>
<p>We are offering a short term contract employment opportunity for an Accounting Clerk. As a part of our team, your role will be pivotal in maintaining our financial records, including purchases, sales, receipts, and payments. You will be working closely with our accounting team to create and analyze financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle accounts payable and receivable, ensuring timely processing of payments and collections.</p><p>• Conduct data entry tasks related to financial transactions in our database.</p><p>• Manage vendor information meticulously, ensuring all records are up-to-date and accurate.</p><p>• Collaborate with the team in a high-volume, fast-paced environment to maintain seamless financial operations.</p><p>• Review and file invoices, maintaining an organized record of all transactions.</p><p>• Oversee the preparation of expense reports, ensuring accuracy and compliance with company policies.</p><p>• Utilize accounting skills to provide customer service for invoice inquiries.</p><p>• Leverage software tools such as Microsoft Excel, Oracle, QuickBooks, and SAP to streamline and automate financial operations.</p><p>• Engage in account reconciliation activities to ensure accuracy of all financial data.</p><p>• Support the billing process, ensuring all invoices are sent to customers in a timely manner.</p>
We are looking for a detail-oriented Billing Analyst to join our team in Atlanta, Georgia. In this long-term contract position, you will play a key role in ensuring accurate and efficient billing processes for key accounts, while also managing collections and maintaining strong customer relationships. This is an excellent opportunity to contribute to the financial operations of an organization and work collaboratively with internal and external stakeholders.<br><br>Responsibilities:<br>• Prepare and process daily invoices for key account customers, adhering to contractual terms and conditions.<br>• Verify the accuracy of special billing rates and ensure compliance with customer agreements.<br>• Upload invoices to third-party billing platforms and provide required documentation, such as work orders, purchase orders, and time tickets.<br>• Monitor invoice statuses in third-party platforms, resolving rejected invoices and addressing holds promptly.<br>• Collaborate with key account managers and district offices to resolve invoice disputes and ensure timely resolutions.<br>• Communicate with customers to address discrepancies, investigate complaints, verify charges, correct errors, and confirm payment dates.<br>• Provide statements of account and other billing details to customers, account managers, and relevant personnel upon request.<br>• Drive improvements in accounts receivable aging and bad debt expense metrics.<br>• Escalate unresolved disputes to management when necessary.<br>• Utilize Excel functions such as pivot tables and VLOOKUPs for data analysis and reporting.
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
We are looking for a dedicated Accounting Clerk to support essential financial operations in our service industry team. This long-term contract position is ideal for individuals eager to build their expertise in accounting processes while contributing to accurate and efficient financial reporting. Located in Douglasville, Georgia, this role offers an excellent opportunity to grow within a meticulous and dynamic environment.<br><br>Responsibilities:<br>• Perform accurate data entry to ensure financial records are up-to-date and error-free.<br>• Assist with billing processes, including the preparation and distribution of invoices.<br>• Support cost accounting activities by compiling and analyzing relevant data.<br>• Generate monthly financial statements and cost reports to aid decision-making.<br>• Manage accounts payable (AP) and accounts receivable (AR) transactions with precision.<br>• Utilize QuickBooks Online to handle accounting tasks and maintain organized records.<br>• Process invoices promptly and ensure compliance with company policies.<br>• Collaborate with the finance team to streamline daily accounting operations.
<p>Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!!!</p><p><br></p><p>Some of the projects that you would work on include:</p><p>• System conversions</p><p>• Reconciliations</p><p>• Mergers/Acquisitions</p><p>• Medical/Maternity Leaves</p><p>• Annual Audits</p><p>• Staff Reductions</p><p>• Peak Workload Demands</p><p><br></p><p>This is an ongoing opportunity for a strong Accounts Payable Specialist. As a Full Time Engagement Professional the more diverse your background the better! The ideal Accounts Payable Specialist should have experience with full cycle AP, 3 way matching, Batching invoices, Coding invoices and high volume processing of Payables. The Accounts Payable Specialist should have knowledge of many aspects of the AP process and duties including expense reporting and vendor set up. For this position you should have experience with reconciling payables to the sub ledger, any experience preparing journal entries is a big plus. This opportunity offers a challenging and multi-faceted opportunity where effort is rewarded.</p><p><br></p><p>Role & Responsibilities</p><p>• Matching, Batching, Coding, and entering invoices</p><p>• Posting and Reconciling Batches</p><p>• Researching and resolving exceptions</p><p>• Updating and reconciling the sub-ledger to the General Ledger</p><p>• Maintain capital lease and monthly payment schedules</p><p>• Utilizing V-Lookups and Pivot Tables in a recent version of Excel.</p><p><br></p><p>Requirements:</p><p>This Position requires</p><p>• A diverse background and a willingness to learn</p><p>• Technical knowledge and experience working in large accounting packages</p><p>• Strong Microsoft Excel Skills</p><p>• 3+ years of experience in accounting</p><p>• A willingness to adapt to different environments and situations</p>
We are looking for a skilled and bilingual Accounting Clerk to join our team in Alpharetta, Georgia. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic accounting environment while utilizing your English and Spanish language proficiency. The ideal candidate will bring strong organizational skills, attention to detail, and experience working with QuickBooks to ensure the smooth functioning of daily accounting operations.<br><br>Responsibilities:<br>• Perform accurate data entry and maintain comprehensive financial records using QuickBooks.<br>• Manage accounts payable and accounts receivable transactions to ensure timely processing.<br>• Reconcile bank statements and assist with closing procedures at the end of each month.<br>• Generate invoices, expense reports, and other essential financial documents.<br>• Communicate effectively with clients and vendors in both English and Spanish to address inquiries and resolve issues.<br>• Support payroll processing and assist with tax filings as required.<br>• Collaborate with the accounting team on administrative tasks and special projects to enhance efficiency.<br>• Monitor financial discrepancies and provide solutions to maintain accuracy in accounting records.
We are looking for an experienced Accounts Payable Specialist to join our team in Norcross, Georgia. This long-term contract position offers the opportunity to play a critical role in managing financial transactions and vendor relationships. The ideal candidate will excel in maintaining accurate records, processing payments efficiently, and ensuring compliance with company policies and regulations.<br><br>Responsibilities:<br>• Process invoices by reviewing, verifying, and accurately entering them into the accounting system.<br>• Manage outgoing payments through checks, ACH transfers, or wire transactions.<br>• Maintain detailed financial records and generate accounts payable aging reports as needed.<br>• Address and resolve vendor inquiries or payment discrepancies in a timely manner.<br>• Ensure all payments comply with established policies and regulatory requirements.<br>• Collaborate with the finance team during month-end and year-end reporting processes.<br>• Support auditing efforts by providing necessary documentation and financial data.<br>• Utilize accounting software systems to streamline payment and record-keeping tasks.<br>• Monitor and reconcile account codes to ensure proper allocation of expenses.<br>• Assist in optimizing accounts payable workflows for improved efficiency.
