<p>We are seeking an <strong>Onsite Desktop Support Technician</strong> for a <strong>contract-to-hire</strong> opportunity supporting a manufacturing environment in the Appleton, WI area. This is a hands-on role ideal for someone who enjoys variety, working directly with end users, and being out on the plant floor—not behind a desk all day.</p><p><strong>What You’ll Do</strong></p><p>No two days are the same. This role provides <strong>Level 1–2 deskside support</strong> for a mid-sized end-user population in a manufacturing setting, including:</p><ul><li>Provide PC, laptop, and device support for end users, including installations, setup, troubleshooting, and break/fix</li><li>Deliver hands-on deskside support throughout the facility, including the manufacturing/plant floor</li><li>Support printers, phones, peripherals, and technology connected to manufacturing equipment</li><li>Troubleshoot hardware, software, and device-related issues</li><li>Image, deploy, and swap out PCs and related equipment as needed</li><li>Document and prioritize tickets accurately in the ticketing system</li><li>Deliver excellent customer service while working closely with internal plant staff</li></ul><p><strong>Must-Have Qualifications</strong></p><ul><li><strong>2+ years of Desktop / End User Support experience</strong></li><li>Strong experience supporting <strong>desktops, printers, and end-user devices</strong> in a mid-sized environment</li><li>Comfortable being <strong>on your feet for a good portion of the day</strong> and working onsite</li><li>Proven <strong>customer service skills</strong>, including handling difficult or high-pressure situations professionally</li><li>Hands-on experience with <strong>hardware support and PC imaging</strong> (PC swaps, deployments, replacements)</li><li>Experience supporting a <strong>Microsoft environment</strong>, including <strong>Office 365 (Level 1 support)</strong></li></ul><p><strong>Why This Role</strong></p><ul><li>Onsite, hands-on technical work with real variety</li><li>Exposure to manufacturing technologies and environments</li><li>Opportunity to convert to full-time based on performance and business needs</li></ul><p>If you enjoy problem-solving, working directly with end users, and being a visible, trusted IT presence in a fast-paced environment, this role could be a great fit.</p>
<p>Robert Half is recruiting for an Application Analyst with experience in ERP systems. The ERP Application Analyst is responsible for the ongoing support, maintenance, and enhancement of enterprise business applications, with a primary focus on construction management and service-based ERP systems. This role partners closely with business stakeholders, IT team members, and third-party vendors to ensure applications are stable, well-documented, and aligned with operational needs. The ERP Application Analyst also provides second-level application support and plays a key role in system testing, upgrades, and continuous improvement initiatives.</p><p><br></p><ul><li><strong>This is a Direct Hire position that will require an onsite work schedule. </strong></li><li><strong>Open to multiple locations in Wisconsin (Appleton - Madison - Milwaukee).</strong></li><li><strong>Must be located in Wisconsin. Relocation assistance is not being offered at this time.</strong></li><li><strong>This role is not eligible for sponsorship. </strong></li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for enterprise applications, including construction management and service ERP systems.</li><li>Serve as a second-level support resource by troubleshooting application issues, analyzing root causes, and coordinating resolutions.</li><li>Collaborate with internal business users to understand functional requirements and translate them into system enhancements or configuration changes.</li><li>Work with external vendors and consultants to plan, implement, and support system upgrades, patches, and new functionality.</li><li>Perform functional testing of system changes, enhancements, and upgrades to ensure quality and reliability.</li><li>Create and maintain system documentation, including workflows, configurations, enhancements, and support procedures.</li><li>Monitor application performance and identify opportunities to improve system efficiency, usability, and user experience.</li><li>Assist with data analysis and reporting needs, including writing and maintaining SQL queries.</li><li>Support change management activities, including user communication and coordination of system updates.</li><li>Develop a strong understanding of business operations and processes to better support users and recommend technology improvements.</li><li>Provide guidance and training to end users to help them effectively leverage ERP functionality.</li></ul><p><br></p>
