We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Ames, Iowa. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues in a fast-paced Hi Tech Engineering environment. The person in this role will help maintain reliable desktop operations, respond to service requests, and deliver practical solutions that keep employees productive.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.<br>• Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods.<br>• Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.<br>• Support user account administration tasks, including access updates and directory-related maintenance within Active Directory.<br>• Install, configure, and maintain Microsoft Windows 10 environments and related workplace technology.<br>• Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.

• Experience supporting end users in a help desk or desktop support capacity.<br>• Working knowledge of Active Directory for basic user and access administration.<br>• Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.<br>• Ability to perform structured troubleshooting for hardware, software, and user access issues.<br>• Familiarity with service desk ticketing processes and accurate issue documentation.<br>• Strong communication skills with the ability to assist users clearly and professionally.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>