We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a dedicated Customer Experience Specialist to join our team in Atlanta, Georgia. In this role, you will play a key part in ensuring customer satisfaction by providing support related to orders, product inquiries, and troubleshooting issues. This is a Contract position, offering an excellent opportunity to grow within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Assist customers with placing orders, providing detailed product information, and addressing pricing inquiries.<br>• Respond to customer questions about order status and deliver timely solutions to support requests.<br>• Accurately input and manage customer data and order records within the company's system.<br>• Troubleshoot connectivity and other issues effectively to ensure a seamless experience for customers.<br>• Develop strong customer relationships by showcasing product expertise and prompt communication.<br>• Collaborate with team members to share insights and enhance overall team performance.<br>• Maintain detailed and organized documentation of customer interactions, cases, and resolutions.<br>• Utilize multiple browsers and communication platforms to address customer needs efficiently.<br>• Handle email correspondence professionally to resolve inquiries and provide updates.<br>• Contribute to continuous improvement by identifying and implementing best practices.
<p>Demand Generation or ABM Coordinator (Contract)</p><p>Contract Duration: February – Mid-June</p><p>Reports to: ABM Contractor / Global Campaigns Lead</p><p>Can be remote (east coast hours)</p><p><br></p><p>Role Overview</p><p>We are seeking a proactive, execution-oriented Demand Generation or ABM Coordinator to join our Global Campaigns team. Your mission is to provide tactical support for our high-priority marketing programs, ensuring our campaigns are built, launched, and tracked with precision.</p><p><br></p><p>While you will specifically support our Account-Based Marketing (ABM) efforts, we are looking for a well-rounded Demand Gen specialist who understands how to move prospects through a funnel. This is a "doing" role—perfect for someone who enjoys the technical side of marketing and wants to see their work directly impact the sales pipeline.</p><p><br></p><p><br></p>
<p>Our team is seeking a proactive In-House Paralegal to play a vital role in managing legal claims, driving collections, and ensuring efficient file progression—all while collaborating closely with internal and external stakeholders.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct in-depth legal research to support claim strategy and litigation as needed.</li><li>Pull and review invoices, organizing and compiling all documentation required for claims processing.</li><li>Engage with insurance companies, adjusters, and third-party representatives to secure prompt payment.</li><li>Monitor payment status, perform diligent follow-ups, and escalate issues to the appropriate parties.</li><li>When necessary, prepare supporting documents and work alongside counsel to initiate lawsuits or legal actions.</li><li>Communicate professionally with claimants and other business units to resolve outstanding matters and maintain case momentum.</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team in Duluth, Georgia. In this role, you will manage a portfolio of national accounts, ensuring efficient collection processes and overseeing rebate administration. This contract position offers an excellent opportunity for professionals with experience in managing large portfolios and utilizing advanced systems to drive results.<br><br>Responsibilities:<br>• Manage a portfolio of national accounts, ensuring timely collection of outstanding receivables and maintaining accurate records.<br>• Oversee the administration of rebates, including validation, processing, documentation, and application to accounts receivable.<br>• Utilize advanced systems to track payments, reconcile accounts, and generate reports for stakeholders.<br>• Build and maintain strong relationships with clients and internal teams to address disputes and encourage prompt payments.<br>• Analyze account discrepancies, investigate variances, and recommend resolutions for overdue or disputed items.<br>• Prepare aging reports, cash flow forecasts, and performance metrics for management review.<br>• Support month-end and quarter-end closing activities, ensuring compliance with audit requirements.<br>• Contribute to process improvement initiatives to enhance efficiency in collections and account management.
<p>We are looking for a dedicated Collections Specialist to join our team in Oakwood, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients.</p><p><br></p><p>Responsibilities:</p><p>• Make frequent outbound calls to clients to address overdue accounts and encourage timely payments.</p><p>• Analyze aging reports to identify overdue payments and investigate reasons for delays.</p><p>• Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts.</p><p>• Monitor and report on collections metrics, including portfolio performance and payment trends.</p><p>• Maintain accurate and up-to-date customer account information using relevant systems.</p><p>• Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment.</p><p>• Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights.</p><p>• Communicate effectively with both local and international teams to ensure alignment in collection strategies.</p><p>• Handle large-scale data sets to track and optimize collections processes.</p><p>• Proactively suggest improvements to enhance efficiency in billing and collections procedures.</p>
