<p>Our client in the South Side of Pittsburgh, PA is hiring for a Bilingual Customer Service Representative for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Monday - Friday (11:30AM - 8:30PM) Pay: $18- $19</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the companys programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</p><p><br></p><p>Essential Duties and Responsibilities: include the following. Other duties may be assigned.</p><p>Perform day-to-day activities of the program under the supervision of the Workforce Director, including:</p><p>• Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks.</p><p>• Recognizes and respects diversity among coworkers and customers.</p><p>• Maintains regular attendance.</p><p>• Knowledge of company policies, practices, and procedures.</p><p>• Ability to understand and navigate telephone and computer systems to communicate with customers.</p><p>• Complete customer applications using the telephone and determines customer eligibility for relevant programs.</p><p>• Correctly follows workflow process in programs software systems to complete tasks as assigned.</p><p>• Manages difficult or emotional customer situations by using appropriate de-escalation tactics.</p><p>• Responds promptly to customer needs.</p><p>• Adheres to program guidelines and procedures, as established by company. </p><p>• Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation.</p><p>• Maintains and updates customer accounts using the computer systems.</p><p>• Advises customers of application process for LIHEAP.</p><p>• Recertifies customers in the Customer Assistance Program.</p><p>• Performs data processing and maintenance of customer accounts using the Dollar Energy computer systems.</p><p>• Obtains and reviews income documentation.</p><p>• Required to work on other utility programs if there is a business need.</p><p>• Handles work assignments as assigned by Workforce, or a Subject Matter Expert.</p><p><br></p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
We are looking for a detail-oriented Customer Service Representative to join our healthcare team in Bethel Park, Pennsylvania. This contract position focuses on providing financial counseling to patients during their inpatient stays, ensuring accurate benefit education and payment collection. The role requires strong communication skills and the ability to work evenings, weekends, and holidays as needed.<br><br>Responsibilities:<br>• Conduct face-to-face discussions with patients to review inpatient benefits, authorization, and financial liabilities.<br>• Accurately verify and calculate patient payments, including outstanding balances, copays, deductibles, and coinsurance.<br>• Perform pre-registration and registration tasks, collecting patient financial liabilities during or before the date of service.<br>• Assist in verifying insurance eligibility, Medicaid processing, and financial assistance applications.<br>• Monitor and improve processes related to missed collection opportunities by implementing follow-ups and adjustments.<br>• Send post-discharge letters to patients outlining estimated liabilities and payment options.<br>• Facilitate in-house call reviews to ensure patients have valid payor sources and authorization for their current stays.<br>• Maintain accurate records of all patient accounts and liabilities, ensuring daily updates.<br>• Collaborate on the collection of outpatient orders for current and future services using designated systems.<br>• Gather required consent forms and documentation during patient registration, including Medicare notices and treatment agreements.
<p><strong>Collections Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>The Collections Representative is responsible for contacting property owners regarding outstanding real estate tax payments. This entry to mid-level role uses a customer-first approach, focusing on early-stage accounts and supporting clients in resolving past due balances.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Initiate outbound calls, emails, and letters to property owners with overdue real estate tax accounts.</li><li>Clearly explain outstanding amounts, applicable fees, and available payment plans in a courteous manner.</li><li>Document all communications, updates, and payment agreements in the company’s internal system.</li><li>Collaborate with other departments to verify account details and resolve questions or disputes.</li><li>Set up and monitor payment arrangements; follow up to ensure commitments are met.</li><li>Escalate accounts as required following company escalation protocols.</li><li>Maintain compliance with applicable laws and company policies regarding tax collections.</li></ul><p><br></p>
<p><strong>Job Title: </strong>Collections Specialist</p><p><br></p><p><strong>Job Overview:</strong></p><p>A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Investigate billing errors and disputes, providing prompt follow-ups as needed.</p><p>• Monitor due dates and send timely payment reminders.</p><p>• Contact customers via phone, email, and written correspondence to resolve unpaid balances.</p><p>• Record all collection activities and maintain detailed communication logs.</p><p>• Respond to customer inquiries regarding billing statements in a professional manner.</p><p>• Negotiate partial payments or structured repayment plans when necessary.</p><p>• Collaborate with team members to establish effective debt recovery strategies.</p><p>• Update account status upon successful resolution of debts.</p><p>• Prepare and issue required documentation to customers and credit bureaus.</p><p>• Partner with legal counsel when escalations are warranted.</p><p>• Take ownership of assigned accounts during the debt collection process.</p><p>• Utilize debt collection software and public record databases for account resolution.</p><p>• Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies.</p><p>• Handle sensitive customer data with strict confidentiality and discretion.</p><p><br></p><p><strong>Required Skills and Qualifications:</strong></p><p>• Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms.</p><p>• Communication: Excellent verbal and written communication skills.</p><p>• Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers.</p><p>• Problem-Solving: Strong critical thinking and decision-making abilities.</p><p>• Professionalism: Exhibit a calm and composed demeanor, even under challenging situations.</p><p>• Independence: Capable of working autonomously while managing multiple tasks and deadlines.</p><p><br></p><p><strong>Educational and Experience Requirements:</strong></p><p>• High school diploma or equivalent.</p><p>• Minimum of two years of experience in collections, customer service, or sales.</p><p>• Familiarity with bankruptcy or repossession procedures is highly preferred.</p><p><br></p><p>Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call 412-471-5946 and ask to speak with Dan, Aimee or Carrie! When calling, please reference job # 03730 - 0013301588. Thank you! </p>
<p>Our client near McCandless, PA is hiring for a Receptionist / Office Assistant plays a key role in ensuring the smooth daily operation of the office by managing front desk responsibilities, coordinating events and trainings, assisting with administrative tasks, and maintaining a welcoming and professional environment for all guests and employees. This opportunity is contract with a possibility of contract to hire. Hours: 8am - 5PM. Pay depending on experience: $16-20. </p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Greet and welcome all visitors, ensuring a professional and friendly first impression.</p><p><br></p><p>Answer, screen, and route incoming calls promptly and accurately.</p><p><br></p><p>Manage front desk operations, including visitor sign-ins and maintaining security protocols.</p><p><br></p><p>Support coordination and setup for on-site meetings, trainings, and special events.</p><p><br></p><p>Assist with ordering and organizing catering or lunches for meetings and staff events.</p><p><br></p><p>Monitor and maintain office supplies, placing orders as needed to ensure stock levels.</p><p><br></p><p>Manage postage and shipping needs, including incoming and outgoing mail and packages.</p><p><br></p><p>Provide general administrative support to staff and management as needed.</p><p><br></p><p>Maintain cleanliness and organization of shared office spaces, conference rooms, and reception area.</p><p><br></p><p>Coordinate with facilities and vendors for office maintenance or service requests.</p><p><br></p>
We are looking for a motivated Collections Specialist to join our team on a contract basis in Zelienople, Pennsylvania. In this role, you will handle both commercial and consumer collections, ensuring timely payments and resolving billing issues. This position is ideal for someone with strong communication skills and a keen attention to detail, who thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Manage commercial and consumer collection accounts, ensuring payments are received on time.<br>• Communicate effectively with clients to resolve billing discrepancies and disputes.<br>• Maintain accurate records of payment histories, account statuses, and collection efforts.<br>• Collaborate with internal teams to address credit and collection-related challenges.<br>• Analyze accounts to determine appropriate collection strategies and recommend actions.<br>• Ensure compliance with all relevant regulations and company policies in collection processes.<br>• Prepare regular reports summarizing collection activities and account performance.<br>• Implement effective strategies to reduce outstanding balances and improve cash flow.<br>• Stay updated on industry best practices for collection processes and billing.<br>• Provide exceptional customer service while handling sensitive financial discussions.
<p>The Billing Clerk is responsible for preparing and processing accurate billing statements for municipal utility customers. This role involves coordinating with municipalities, maintaining billing records, and ensuring timely invoicing and payment tracking these utility services.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and process periodic invoices for municipal sewage utility services.</li><li>Verify service usage and account information with internal records and municipal contacts.</li><li>Maintain accurate billing records, payment histories, and account files.</li><li>Resolve billing discrepancies and respond to inquiries from municipalities and utility clients.</li><li>Post payments and reconcile accounts receivable records.</li><li>Assist in the preparation of financial reports related to utility billing and collections.</li><li>Communicate regularly with municipal representatives regarding billing status, delinquent accounts, and adjustments.</li><li>Ensure compliance with company policies, regulatory standards, and municipal contracts.</li><li>Support month-end and year-end closing activities related to billing.</li></ul><p><br></p><p><br></p>
<p>We’re looking for a detail-oriented General Office Clerk professional for tax season in White Oak, PA. Ideally our client is looking to start this candidate mid-end January. This will be a part-time contract position till mid- April. Hours are flexible and they are flexible 20-25 hours per week. Pay: $16-17. </p><p><br></p><p>The role focuses on scanning, verifying, and electronically filing tax-related documents (1040s, W2s, investment statements, etc.) while ensuring data accuracy. </p><p><br></p><p><br></p>
