We are looking for a Systems Engineer to support endpoint operations, cloud administration, and security-focused infrastructure initiatives for client environments in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys hands-on technical work across device management, Microsoft cloud platforms, and operational security tools. The role offers the opportunity to contribute to daily support activities, strengthen documentation, and partner with senior engineers on onboarding, monitoring, and remediation efforts.<br><br>Responsibilities:<br>• Oversee routine endpoint administration tasks across Windows and macOS devices, including health monitoring, patch deployment, and automation support through remote management platforms.<br>• Provide operational support for directory and identity services by handling account lifecycle changes, group-based access updates, and basic device profile administration.<br>• Assist with mobile and desktop management processes by supporting enrollment activities, reviewing compliance settings, and troubleshooting device configuration issues.<br>• Review security notifications from managed detection tools, document investigative findings, and escalate suspicious activity while helping with containment steps as directed.<br>• Support secure network access initiatives by helping configure Zero Trust tools, update access policies, and assist with client onboarding to cloud-based security services.<br>• Participate in controlled firewall and network security changes on platforms such as FortiGate and Meraki while following established approval procedures.<br>• Monitor threat visibility dashboards and endpoint security alerts, triage issues according to documented guidance, and maintain accurate ticket notes for follow-up.<br>• Perform day-to-day Microsoft 365 and Entra ID administration, including mailbox support, permissions management, license updates, user maintenance, and collaboration platform troubleshooting.<br>• Help maintain backup and disaster recovery operations by checking job status, escalating failures, validating restores, and keeping technical documentation current in system records.<br>• Contribute to client onboarding and continuous improvement efforts by preparing configuration records, updating runbooks, supporting risk and impact assessments, and completing assigned technical learning plans.
We are looking for a Network Engineer to support the design, deployment, and ongoing reliability of enterprise network environments in Kalamazoo, Michigan. This position focuses on building stable, secure connectivity across core infrastructure while improving performance and resolving complex technical issues. The ideal candidate brings strong hands-on experience with network hardware, security platforms, and routing technologies, along with the ability to work effectively with internal IT teams and external partners.<br><br>Responsibilities:<br>• Architect, install, and sustain network infrastructure to ensure dependable connectivity across business operations.<br>• Monitor network health, analyze performance issues, and implement improvements that strengthen speed, stability, and availability.<br>• Configure and manage routers, switches, firewalls, and VPN solutions to support secure and efficient communications.<br>• Diagnose network outages and technical faults, then drive timely resolution to minimize disruption for users and systems.<br>• Apply firmware updates, hardware changes, and infrastructure enhancements to maintain current and resilient environments.<br>• Maintain clear and accurate network diagrams, configuration records, and operational documentation.<br>• Provide technical assistance to end users and internal teams on network-related incidents and service requests.<br>• Coordinate with vendors and cross-functional IT staff to troubleshoot issues and execute infrastructure upgrades.
We are offering an exciting opportunity for a Systems Administrator in Grand Rapids, Michigan. You will be part of a team working with various technologies, including Vmware, AD, Servers, Routers switches, MS windows, citrix, Linux, LAN/WAN, Azure, and Cisco Technologies. This role involves maintaining and improving system performance, resolving system issues, and ensuring efficient system operations.<br><br>Responsibilities:<br>• Administer and maintain systems support for software, hardware, and servers, test, troubleshoot, diagnose, and resolve all issues.<br>• Utilize Cisco Technologies, Dell Technologies, and Active Directory in daily tasks to ensure optimal system performance.<br>• Maintain and manage LAN/WAN environment, effectively handling all issues related to routers and switches.<br>• Deploy, manage, and maintain servers and related infrastructure to ensure high availability and performance.<br>• Leverage Windows Azure and Windows Environment in the management and support of internal and/or external networks.<br>• Implement EO/IR systems and backup technologies to ensure data security and access.<br>• Conduct configuration management and quality assurance tests regularly.<br>• Lead system deployments and make recommendations for improvements or upgrades.<br>• Utilize Linux Technologies to optimize system operations.<br>• Resolve technical issues in a timely manner using available resources within the company.
<p>We are looking for a versatile Part time IT Administrator to provide hands-on technical support for an onsite team in Kalamazoo, Michigan. This Long-term Contract position is ideal for someone who enjoys solving a wide range of infrastructure and end-user issues while serving as a dependable local IT presence. The role will support daily operations on a PART TIME BASIS (20 HOURS/WEEK) 8AM-12-PM OR 9AM-12PM. Responsible for maintaining core systems and network components, and contribute to additional technical projects as business needs evolve. </p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for employees by resolving hardware, software, and connectivity issues in a timely manner.</p><p>• Administer Windows-based environments, including user accounts, system access, and routine server support activities.</p><p>• Maintain and troubleshoot network infrastructure such as switches, firewalls, and related equipment to support reliable operations.</p><p>• Provide support for endpoint devices and desktop systems, including Windows 10 workstations and Dell hardware.</p><p>• Assist with Active Directory administration, including account updates, permissions, and basic policy-related tasks.</p><p>• Support technologies used across the environment, including Citrix platforms and other business-critical systems.</p><p>• Monitor recurring technical issues, identify root causes, and recommend practical improvements to strengthen day-to-day IT performance.</p><p>• Contribute to infrastructure-related initiatives and operational projects when support demand allows, including work tied to evolving internal systems or processes.</p>
We are looking for a Platform Engineer to advance the reliability, security, and scalability of our engineering platform in Kalamazoo, Michigan. This position focuses on building a consistent developer experience by strengthening automation, deployment practices, infrastructure standards, and operational visibility. The ideal candidate will shape platform capabilities with a product mindset, enabling internal teams to deliver software more safely and efficiently while supporting enterprise growth and modern AI-enabled services.<br><br>Responsibilities:<br>• Define and evolve a platform strategy that improves consistency, resilience, and ease of use for internal engineering teams.<br>• Build and maintain CI/CD frameworks that support dependable delivery, stronger release controls, and reduced operational risk.<br>• Create and manage infrastructure as code solutions, including reusable Terraform components that promote standardization across environments.<br>• Embed security into platform workflows through automated guardrails such as secrets management, policy enforcement, encryption controls, and secure configuration practices.<br>• Develop release automation and progressive delivery approaches that improve deployment safety and accelerate recovery when issues arise.<br>• Establish observability capabilities across distributed services to enhance monitoring, troubleshooting, and service performance insights.<br>• Partner with engineering leaders, developers, and external vendors to implement platform standards and communicate technical tradeoffs clearly.<br>• Improve cloud operations by strengthening identity and access controls, governance practices, and runtime visibility across AWS-based environments.
We are looking for a senior-level Data Engineer to shape and deliver a scalable data platform in Kalamazoo, Michigan. This role combines strategic architecture with hands-on engineering, creating reliable data products that support reporting, advanced analytics, and AI-driven solutions. The ideal candidate will build secure, multi-tenant data capabilities with strong attention to privacy, governance, and long-term platform quality.<br><br>Responsibilities:<br>• Lead the design of a modern data platform that supports ingestion, transformation, storage, and consumption across analytical and operational use cases.<br>• Build and maintain robust batch and streaming pipelines that move data from relational systems, object storage, document databases, and event sources into centralized platforms.<br>• Define data architecture standards, modeling approaches, and engineering practices that improve consistency, reliability, and scalability across the organization.<br>• Create multi-tenant data solutions with strong isolation controls, secure access patterns, and governance measures built into the platform design.<br>• Develop data models and serving layers that enable enterprise reporting, self-service analytics, and AI or machine learning workloads.<br>• Evaluate cloud-based data services, processing frameworks, and warehouse technologies to ensure the platform meets performance, cost, and security expectations.<br>• Partner with product, engineering, and leadership teams to explain technical decisions, highlight risks, and align platform investments with business priorities.<br>• Oversee external vendors and implementation partners by reviewing recommendations, challenging misaligned approaches, and enforcing internal data standards.
<p>About the Role</p><p>We are seeking a Senior Quality Assurance Engineer / End-to-End Test Lead to support large-scale retail technology initiatives for a fast-paced enterprise environment. This role is ideal for an experienced QA professional with strong retail domain expertise, hands-on test automation experience, and a proven track record leading end-to-end testing efforts across large teams and complex projects.</p><p>The ideal candidate will be comfortable coordinating testing activities across multiple stakeholders, driving quality assurance strategies, and ensuring successful delivery of enterprise retail systems and applications.</p><p>Key Responsibilities</p><ul><li>Lead and coordinate end-to-end testing activities across large-scale retail technology projects</li><li>Collaborate with cross-functional teams including developers, business analysts, product owners, and project managers</li><li>Develop and execute comprehensive QA strategies, test plans, and test cases</li><li>Drive defect tracking, root cause analysis, and issue resolution throughout the testing lifecycle</li><li>Support and contribute to automated testing efforts and quality engineering best practices</li><li>Ensure testing coverage across integrated retail systems, applications, and workflows</li><li>Provide status updates, testing metrics, and risk assessments to leadership and stakeholders</li><li>Act as a Subject Matter Expert (SME) within retail systems and quality assurance processes</li><li>Mentor junior QA team members and help drive continuous improvement initiatives</li></ul>
We are looking for a Senior IT Engineer — Identity & Access Management to lead secure identity strategy and implementation for a diverse portfolio of organizations in Ada, Michigan. This contract-to-permanent opportunity is ideal for a senior-level candidate who can guide clients through modern authentication, access control, and identity governance across both cloud and hybrid environments. The role combines hands-on engineering with client partnership, requiring someone who can translate complex IAM concepts into practical security outcomes. You will play a key role in building resilient access frameworks that support compliance, operational efficiency, and long-term scalability.<br><br>Responsibilities:<br>• Architect and implement enterprise identity and access solutions centered on Okta for clients operating in regulated and multi-platform environments.<br>• Configure and strengthen Okta capabilities such as directory services, adaptive authentication, lifecycle automation, workflow orchestration, and governance controls.<br>• Integrate identity platforms with Entra ID, Active Directory, JumpCloud, Google Workspace, and other cloud or hybrid systems to create consistent access experiences.<br>• Lead the design and support of SSO and federation solutions using SAML and OAuth standards, including claims design, attribute mapping, token settings, and authentication flow decisions.<br>• Troubleshoot authentication and federation issues by analyzing logs, protocol behavior, and application integration details to resolve complex access problems.<br>• Develop repeatable integration patterns for widely used business applications such as Microsoft 365, Salesforce, Slack, Zoom, Atlassian, GitHub, NetSuite, and similar platforms.<br>• Build and maintain automated joiner, mover, and leaver processes tied to authoritative source systems to improve provisioning accuracy and deprovisioning speed.<br>• Establish role-based access models, least-privilege controls, and access review practices that align with audit and compliance expectations.<br>• Partner directly with clients to assess identity maturity, recommend improvements, and deliver IAM solutions that support business and security objectives.
We are looking for a Cloud Architect to shape the long-term cloud strategy for a growing platform based in Kalamazoo, Michigan. This position will evaluate the current environment, define a future-state architecture, and establish standards that strengthen scalability, security, resiliency, and tenant separation. The role also serves as a senior technical advisor, guiding engineering teams and leadership on architectural decisions that support enterprise readiness and sustainable growth.<br><br>Responsibilities:<br>• Define the future-state cloud architecture and create a clear roadmap for evolving the platform into a secure, resilient, and enterprise-ready environment.<br>• Assess the current cloud ecosystem to identify architectural risks, capability gaps, and priority improvements across infrastructure, identity, networking, and data services.<br>• Design patterns that support multi-tenant deployment models, strong isolation boundaries, and reliable performance at scale.<br>• Establish architecture governance practices, decision frameworks, and technical standards to ensure consistency across cloud initiatives.<br>• Lead the design of resilient regional and availability-zone strategies that improve fault tolerance, continuity, and operational stability.<br>• Embed security and privacy principles into platform design, including access controls, encryption approaches, and data protection measures.<br>• Partner with engineering leaders, stakeholders, and external vendors to review proposals, challenge misaligned recommendations, and drive sound technical direction.<br>• Balance strategic architecture goals with near-term delivery needs by guiding practical design choices that support both speed and long-term maintainability.<br>• Contribute architectural oversight in environments involving external delivery partners or evolving platform capabilities, including transitions that affect cloud design and governance.