<p>This is a third shift position. Hours are 11PM - 7AM</p><p><br></p><p>The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)</p><p>Essential Generic Job Functions (List in order of importance):</p><p>• Identifies, analyzes, and solves technical problems to ensure optimal performance.</p><p>• Hands on within the data center doing cabling and rack and stack</p><p>• Responds to customer problems and complaints.</p><p>• Assesses performance and makes recommendations for change based on company needs and goals.</p><p>• Designs monitoring tools to detect and report on system performance.</p><p>• Troubleshoots and provides support to users.</p><p>• Maintains necessary production journal and control log(s).</p><p>• Maintains operation records of machine utilization, PMs and/or equipment repairs.</p><p>• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.</p><p>• Other duties and/or projects as assigned.</p><p>Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.</p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>We are looking for an experienced NOC Technician to join our team in Secaucus, New Jersey. In this long-term contract role, you will play a key part in maintaining and optimizing network operations while ensuring seamless connectivity and support for critical systems. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to the smooth functioning of wireless and cable networks.</p><p><br></p><p>Responsibilities:</p><p>• Monitor network systems and ensure continuous performance and stability.</p><p>• Troubleshoot and resolve issues related to Norton Utilities on Windows platforms.</p><p>• Manage Wireless Application Protocol (WAP) configurations and operations.</p><p>• Support and optimize Wireless Personal Area Networks (WPAN) for enhanced connectivity.</p><p>• Oversee the installation and maintenance of cable assemblies to ensure robust network infrastructure.</p><p>• Collaborate with cross-functional teams to address network-related challenges and implement solutions.</p><p>• Conduct routine system checks and generate detailed reports on network health and performance.</p><p>• Stay updated on industry trends and emerging technologies to improve operational efficiency.</p><p>• Provide technical assistance and guidance to team members and stakeholders as needed.</p>
<p>This role is a 3rd shift role - Onsite - 11PM - 7AM</p><p><br></p><p>The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)</p><p>Essential Generic Job Functions (List in order of importance):</p><p>• Identifies, analyzes, and solves technical problems to ensure optimal performance.</p><p>• Hands on within the data center doing cabling and rack and stack</p><p>• Responds to customer problems and complaints.</p><p>• Assesses performance and makes recommendations for change based on company needs and goals.</p><p>• Designs monitoring tools to detect and report on system performance.</p><p>• Troubleshoots and provides support to users.</p><p>• Maintains necessary production journal and control log(s).</p><p>• Maintains operation records of machine utilization, PMs and/or equipment repairs.</p><p>• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.</p><p>• Other duties and/or projects as assigned.</p><p>Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.</p>
We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues.<br>• Manage user accounts, groups, and devices using Active Directory.<br>• Administer Office 365 licenses, users, and groups, ensuring efficient functionality.<br>• Perform basic device and user management tasks using Microsoft Intune.<br>• Organize and maintain IT equipment, including setting up devices and connecting cables.<br>• Respond to service desk tickets promptly and resolve issues effectively.<br>• Collaborate with team members to identify and resolve recurring technical problems.<br>• Ensure all IT systems meet organizational standards and are properly maintained.<br>• Communicate with stakeholders to provide updates and solutions regarding technical challenges.<br>• Document resolutions and best practices for future reference.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues for desktop computers and mobile devices.<br>• Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems.<br>• Provide support for Active Directory administration and related user access requests.<br>• Ensure proper imaging and deployment of desktop hardware across the organization.<br>• Assist with the installation and maintenance of office automation tools and software.<br>• Deliver remote and in-person technical assistance to employees as needed.<br>• Document technical issues and solutions in detail for future reference.<br>• Collaborate with other IT teams to address complex system problems.<br>• Conduct routine system checks and updates to ensure optimal performance.<br>• Educate users on best practices for utilizing technology efficiently.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
<p><strong>Overview</strong></p><p> The Technical Engineering Training Specialist is responsible for developing and delivering training programs for both internal and external customers across a full product ecosystem (including instruments, reagents, and digital tools). The role ensures users gain a high level of understanding regarding functionality, maintenance, troubleshooting, and operation.</p><p><br></p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Provide training to new hire field service and technical support engineers on all system types, covering installation through decommission. Training may be conducted in-person, remotely, or through virtual/live-streamed sessions.</li><li>Provide training to customer biomedical/biomechanical technicians as requested, focusing on preventive maintenance and basic service operations. Training may be in-person, remote, or virtual/live-streamed.</li><li>Deliver lectures and hands-on demonstrations covering safety, installation, programming, maintenance, troubleshooting, and operation. Follow defined course outlines, distribute materials, administer tests, and demonstrate relevant procedures.</li><li>Administer written and practical examinations and document performance outcomes for internal reporting.</li><li>Maintain training equipment in optimal working condition, ensuring instruments, components, and instructional materials are current and functional.</li><li>Observe trainees during instruction, provide support, and answer questions.</li><li>Review and update training content as needed to ensure continuous improvement, retiring outdated documentation and developing new materials when appropriate.</li><li>Participate in meetings, seminars, and industry training to maintain professional knowledge and integrate new information into instruction.</li><li>Ensure that all classes have access to functioning equipment, necessary consumables, and printed materials prior to instruction.</li></ul><p><br></p><p><br></p>