We are looking for a Medical Billing Specialist to join a healthcare team in North Canton, Ohio in a contract position with the potential to become permanent. This onsite position offers a steady Monday through Friday schedule and is well suited for someone who brings prior experience in medical billing or claims processing. The person in this role will work closely with an experienced team member while helping maintain accurate billing activity, timely claim follow-up, and dependable account resolution.<br><br>Responsibilities:<br>• Prepare and submit medical claims accurately and in a timely manner to support efficient reimbursement.<br>• Review billing documentation and coding details to help reduce errors and prevent payment delays.<br>• Investigate denied, rejected, or unpaid claims and take appropriate action to resolve outstanding issues.<br>• Communicate with insurance carriers, patients, and internal staff to clarify billing questions and support account follow-up.<br>• Maintain organized billing records and update account information within EPACES and related systems as needed.<br>• Assist with collection efforts by monitoring balances and pursuing appropriate next steps for open receivables.<br>• Partner with experienced team members to learn established workflows and contribute to daily onsite billing operations.
We are looking for a Medical Collections Specialist to join a healthcare team in Westerville, Ohio in a contract-to-permanent role. This position focuses on resolving patient account balances with a service-oriented approach while ensuring billing and collections activities are handled accurately and efficiently. The ideal candidate will be comfortable researching account issues, guiding patients through financial responsibilities and coverage questions, and collaborating across departments to support a positive patient experience.<br><br>Responsibilities:<br>• Manage outstanding patient balances by reviewing accounts, taking timely collection actions, and helping reduce aging receivables.<br>• Speak with patients about billing obligations, insurance benefits, coverage limitations, and available payment arrangements in a clear and respectful manner.<br>• Investigate account discrepancies, resolve claim-related concerns, and initiate refund requests when account reviews support reimbursement.<br>• Maintain and monitor payment plans to confirm compliance with established terms and follow up when payments fall behind.<br>• Update account records by correcting guarantor information, addressing registration-related errors, and revising insurance details as needed.<br>• Escalate delinquent balances to outside collection partners when internal efforts have been exhausted and placement criteria are met.<br>• Review specialized account situations, including bankruptcy filings and deceased patient accounts, and process them according to policy.<br>• Partner with scheduling and internal staff to clarify network participation, reimbursement guidelines, and other insurance-related questions that affect account handling.<br>• Contribute to team effectiveness by sharing knowledge, assisting with coverage needs, and offering practical ideas that improve workflow and service quality.
We are looking for a Patient Services Coordinator to support a busy medical office in Poland, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys balancing patient communication, scheduling, and billing-related tasks in a healthcare setting. The person in this role will help keep daily operations organized while ensuring patient information and financial records are handled accurately.<br><br>Responsibilities:<br>• Coordinate patient appointment calendars and keep the daily schedule current and well organized.<br>• Conduct intake calls to collect essential patient details and prepare records for upcoming visits.<br>• Generate patient billing statements and distribute them in a timely manner.<br>• Confirm insurance coverage, review benefits information, and update account data as needed.<br>• Record payments with accuracy and maintain orderly documentation for billing activities.<br>• Provide day-to-day administrative assistance to support efficient front-office operations.
<p>We are looking for a Patient Service Representative to support front-end patient access activities for a healthcare organization. This Long-term Contract, possible contract to hire, position is 100% on site and focuses on preparing patients for upcoming visits by confirming key registration details, coordinating scheduling, and helping ensure coverage requirements are in place before services are delivered. The ideal candidate brings strong communication skills, attention to detail, and prior experience working with patient information, insurance verification, and authorization processes.</p><p><br></p><p>Responsibilities:</p><p>• Complete pre-service registration activities to help ensure patient accounts are ready before scheduled appointments or procedures.</p><p>• Review and confirm demographic, insurance, and other account details for accuracy within the practice management system.</p><p>• Arrange appointments and enter required visit information promptly to support efficient patient access workflows.</p><p>• Secure prior authorizations, referrals, or pre-certifications when payer guidelines require approval before treatment.</p><p>• Respond to inbound inquiries from patients and internal teams regarding scheduling, coverage, and registration matters.</p><p>• Support financial clearance efforts by identifying missing information and following up to resolve account issues before the date of service.</p><p>• Maintain accurate documentation of updates, verification results, and authorization activity within the appropriate systems.</p><p>• Collaborate with clinical, billing, and administrative teams to reduce delays and improve the patient intake experienc</p>
We are looking for a Business Systems Analyst to support operational and technology initiatives within a service-focused healthcare environment in Westlake, Ohio. This role partners with stakeholders to examine workflows, identify improvement opportunities, and translate business needs into clear, practical solutions. The ideal candidate brings strong experience with claims and payment processes, along with the ability to work independently while contributing effectively in a fast-moving team setting.<br><br>Responsibilities:<br>• Analyze healthcare-related business processes, particularly those tied to claims handling and payment activities, to identify gaps and recommend effective solutions.<br>• Gather, document, and refine business needs by collaborating with cross-functional teams and converting operational issues into detailed functional requirements.<br>• Review existing workflows, data usage, and system behavior to support process improvements and strengthen business performance.<br>• Create and maintain business documentation, reports, and process materials using Microsoft Office tools, including Word, Excel, and Outlook.<br>• Work with database resources and reporting tools to research issues, validate information, and support informed decision-making.<br>• Participate in Agile-based project activities such as backlog refinement, requirement clarification, and collaboration with delivery teams during development cycles.<br>• Conduct gap analysis and document review to help ensure proposed solutions align with business objectives and user expectations.<br>• Manage multiple priorities in a results-driven environment while responding effectively to changing business needs.<br>• Support issue resolution by applying analytical thinking and sound judgment to complex business and system-related challenges.
We are looking for an experienced Salesforce Solution Architect to lead the design of enterprise Salesforce solutions in Cincinnati, Ohio. This Long-term Contract position will shape scalable platform strategies across Health Cloud, Service Cloud, Experience Cloud, and connected systems while turning complex business needs into practical technical outcomes. The ideal candidate brings deep architecture expertise, a strong command of healthcare-oriented integrations, and the ability to guide teams through both prototype development and full implementation delivery.<br><br>Responsibilities:<br>• Design end-to-end Salesforce architecture that supports business goals across Health Cloud, Service Cloud, Experience Cloud, and related platform capabilities.<br>• Create prototypes and production-ready solution approaches that help teams evaluate ideas, validate architecture decisions, and move initiatives toward delivery.<br>• Establish integration patterns that connect Salesforce with AWS services, enterprise databases, and healthcare platforms using secure, standards-based methods such as HL7.<br>• Provide technical direction to developers working with Apex, Lightning components, Flow, Agentforce automations, and Data Cloud integrations.<br>• Partner with platform engineering and DevOps stakeholders to enable reliable, event-driven integrations and streamlined deployment practices.<br>• Assess new Salesforce innovations, including generative AI and agent-based capabilities, and recommend practical adoption strategies aligned with business priorities.<br>• Ensure solutions meet security expectations, regulatory obligations, and healthcare data privacy requirements across the architecture lifecycle.<br>• Align delivery teams around technical standards, solution direction, and implementation best practices while supporting user story refinement and solution planning.
<p>We are looking for a Part Time Administrative Assistant to support the Chief Executive Officer in Toledo, Ohio. This contract to hire opportunity is ideal for a highly organized individual who can manage executive priorities, coordinate administrative operations, and help drive key initiatives across the organization. The role also includes involvement in patient advocacy, special projects, and event coordination, requiring strong judgment, discretion, and the ability to work effectively with a wide range of stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day administrative support to the Chief Executive Officer, helping organize priorities, prepare for meetings, and follow through on assigned initiatives.</p><p>• Coordinate executive calendars, travel arrangements, and meeting logistics to ensure schedules run efficiently and key commitments are managed effectively.</p><p>• Support the planning and execution of special events, organizational programs, and other high-visibility activities sponsored by the executive office.</p><p>• Oversee elements of the patient advocacy process by reviewing feedback, addressing concerns, tracking trends, and helping implement corrective actions to improve service quality.</p><p>• Partner with clinical, operational, and leadership teams to resolve patient issues, communicate updates, and ensure concerns are fully addressed.</p><p>• Analyze patient satisfaction data and complaint patterns to identify improvement opportunities and recommend practical solutions that enhance care delivery.</p><p>• Assist with the administration of organizational rental properties in collaboration with external partners and internal stakeholders.</p><p>• Step in to provide short-term departmental support when leadership coverage is needed, helping maintain continuity of operations.</p><p>• Contribute to the development, documentation, and rollout of policies, procedures, and staff training that strengthen service standards and operational consistency.</p><p>• Carry out additional executive office and administrative assignments as needed to support organizational goals.</p>
<p>We are looking for a detail-oriented Full Charge Bookkeeper to support daily financial operations in Cleveland, Ohio. This role is responsible for maintaining accurate records, overseeing payables and receivables, and helping the business stay on top of cash activity and financial commitments. The ideal candidate brings strong bookkeeping experience, sound judgment, and the ability to manage a steady volume of high-value transactions with accuracy. This is a direct hire position with standard business hours. </p><p><br></p><p>Responsibilities:</p><p>• Monitor cash balances, investigate negative cash positions, and help maintain healthy day-to-day liquidity</p><p>• Oversee incoming and outgoing funds by recording transactions accurately and ensuring timely processing of payments</p><p>• Manage accounts payable activities, including reviewing invoices, preparing disbursements, and handling a heavier AP workload</p><p>• Support accounts receivable processes by issuing invoices, tracking outstanding balances, and following up on collections as needed</p><p>• Prepare and maintain spreadsheets that support reporting, transaction tracking, and financial analysis</p><p>• Generate and distribute purchase orders while ensuring documentation is complete and properly recorded</p><p>• Assist with month-end close by organizing financial data, reconciling accounts, and supporting reporting deadlines</p><p>• Contribute to budgeting activities by updating figures, tracking spending patterns, and providing financial support data</p><p>• Process a semi-high volume of high-dollar invoices while maintaining accuracy and compliance with internal controls</p><p><br></p><p>They do offer a full benefits package: medical/dental/vision, PTO, paid holidays, 401K match, and much more!</p>
<p>We are looking for an experienced direct hire Credit Manager to oversee the full accounts receivable cycle for a manufacturing organization in Westlake, Ohio. This individual will play a key role in maintaining healthy receivables, evaluating customer credit exposure, and strengthening communication across sales and finance teams. The position is best suited for someone who can work independently, build strong customer relationships, and identify practical ways to improve credit and collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day credit and collections activities across the full accounts receivable process, from reviewing open balances to supporting timely payment resolution.</p><p>• Monitor receivables aging and take proactive steps to reduce overdue balances while maintaining accurate account status and follow-up records.</p><p>• Evaluate customer creditworthiness, recommend credit limits, and place or release credit holds based on risk, payment behavior, and business needs.</p><p>• Partner closely with sales and internal stakeholders to address account issues, support customer decisions, and balance service with sound credit practices.</p><p>• Manage cash application oversight to help ensure incoming payments are posted correctly and customer accounts remain current and accurate.</p><p>• Build productive relationships with customers to resolve disputes, encourage timely remittance, and support long-term account health.</p><p>• Review existing workflows and recommend process enhancements that improve efficiency, reporting visibility, and use of available systems and tools.</p><p>• Support a sizable accounts receivable operation tied to a business with approximately $100 million in annual revenue, ensuring consistent credit discipline and collection follow-through.</p>
<p>We are looking for a detail-oriented Credit Administrator to join our clients team in Lorain, Ohio. This position supports healthy cash flow and accurate financial operations by overseeing credit activities, payment processing, account analysis, and billing issue resolution. The ideal candidate brings strong judgment, sound organizational skills, and the ability to work effectively with cross-functional teams in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Review customer financial information, assess creditworthiness, and establish appropriate credit limits and payment terms for both new and existing accounts.</p><p>• Research billing concerns and account discrepancies, then work directly with customers and internal teams to reach timely, accurate resolutions.</p><p>• Post and allocate incoming payments, keep sales ledger records current, and prepare aging reports to support management review and collection planning.</p><p>• Manage overdue accounts by coordinating payment arrangements, issuing formal notices, and preparing documentation for external collection or legal follow-up when needed.</p><p>• Enter invoices accurately into the system and verify supporting details before processing.</p><p>• Compare invoice and vendor statement information against purchase orders to confirm accuracy and address mismatches.</p><p>• Maintain organized records for vendor activity, payments, credit memos, and related account documentation, applying credits correctly to open invoices.</p><p>• Process check and wire transactions while supporting periodic account reviews on a monthly, quarterly, and annual basis to confirm payment accuracy and account status.</p><p>• Partner with internal departments and assist with additional finance-related responsibilities, including tasks connected to ongoing system implementation efforts as assigned.</p>
We are looking for an Accounts Payable Specialist to support day-to-day payment operations for a healthcare organization in Akron, Ohio. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced, high-volume environment and can manage invoice processing with accuracy and professionalism. The person in this role will work closely with internal teams and external suppliers to keep payments current, resolve discrepancies, and maintain strong vendor relationships.<br><br>Responsibilities:<br>• Review incoming vendor invoices for accuracy, confirm required approvals are in place, and prepare them for timely payment processing.<br>• Process accounts payable transactions and disbursements in accordance with company policies and established financial controls.<br>• Investigate invoice coding issues, approval delays, and other exceptions, then resolve them through effective follow-up and problem-solving.<br>• Coordinate with internal departments and outside vendors to answer payment questions and address outstanding invoice concerns.<br>• Monitor supplier accounts to help prevent past-due balances, payment holds, or interruptions in service.<br>• Support the expansion of electronic invoicing and payment methods, including ACH, to improve efficiency across accounts payable operations.<br>• Research duplicate billings, unapplied payments, credit balances, and other discrepancies to ensure accurate account records.<br>• Reconcile vendor statements and account activity using spreadsheets and available system tools to maintain accurate accruals and payment status.<br>• Maintain vendor master records and required documentation to support compliant 1099 reporting and accurate supplier setup.<br>• Track aging reports and manage open invoice activity in alignment with organizational policy and reporting requirements.
We are looking for an Office Manager to support daily operations and help create an organized, responsive workplace in Medina, Ohio. This position blends administrative leadership with coordination across scheduling, team support, project tracking, and office processes. The ideal candidate is proactive, resourceful, and comfortable using modern tools to keep work moving efficiently while addressing issues as they arise.<br><br>Responsibilities:<br>• Coordinate day-to-day office activities to maintain an efficient workflow and ensure priorities are handled in a timely manner.<br>• Manage calendars, arrange meetings, and oversee scheduling details to support smooth communication across the team.<br>• Guide onboarding activities for new team members and help reinforce expectations and accountability within the office.<br>• Maintain accurate filing systems and organize documentation so records are easy to access and up to date.<br>• Support projects from initial planning through completion by tracking tasks, following up on action items, and helping teams stay aligned.<br>• Administer office software tools, including setup and ongoing support, while identifying ways technology can improve operations.<br>• Anticipate team needs, investigate questions, and resolve administrative or operational issues with sound judgment.<br>• Prepare presentations, gather information through research, and assist with materials needed for internal or client-facing meetings.<br>• Work with vendors and respond to customer-related inquiries to help maintain strong external relationships and service quality.
<p>We are looking for an experienced Human Resources Generalist to lead core HR activities for a diverse workforce in Ohio. This role serves as a key partner to employees and local leadership, supporting daily HR operations while helping maintain a consistent, compliant, and employee-focused workplace. The position offers broad exposure across recruiting, employee relations, benefits, leave administration, and HR record management in a hands-on manufacturing environment. This is a direct hire position with standard in office business hours; Monday-Friday from 8:00 AM-5:00 PM. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily human resources operations and act as the main point of contact for employees and managers on HR-related matters.</p><p>• Partner closely with the plant manager to support workforce initiatives, address organizational needs, and promote effective people practices.</p><p>• Manage the recruitment process from workforce planning through onboarding, including posting openings, sourcing candidates, screening applicants, coordinating interviews, and supporting selection decisions.</p><p>• Administer new employee onboarding and separation processes, ensuring employment documents, orientation steps, benefit elections, and offboarding materials are completed accurately and on time.</p><p>• Support benefit programs by handling enrollments, employee updates, qualifying life event changes, and annual open enrollment activities.</p><p>• Coordinate HR information that affects payroll for approximately 50 employees and additional part-time, contract, onsite, and remote team members, including status changes, deductions, and timekeeping-related items.</p><p>• Process and maintain documentation related to unemployment claims, workers’ compensation matters, leave requests, attendance tracking, and other employee support needs.</p><p>• Maintain organized, accurate, and confidential personnel records while helping ensure HR policies, procedures, and employee data remain current.</p><p>• Assist with employee relations matters such as policy interpretation, workplace concerns, disciplinary documentation, and corrective action follow-up.</p><p>• Build and maintain effective relationships with staffing partners, recruiting sources, and other external workforce contacts as needed.</p><p><br></p><p><br></p><p>They do offer a full benefits package: medical/dental/vision, PTO, 401K with a match, paid holidays, life insurance, and more. </p>
<p>We are looking for a detail-oriented Human Resources Generalist to support daily HR operations in Ohio. This role focuses on employee onboarding, record maintenance, and routine administrative support that helps create a smooth experience for new and current employees. The ideal candidate is organized, approachable, and comfortable managing documentation, data entry, and employee questions related to core HR processes. This is a direct hire position with standard in office business hours. </p><p><br></p><p>Responsibilities:</p><p>• Coordinate pre-employment and onboarding activities, including onboarding steps, document collection, and status follow-up.</p><p>• Review background screening documentation, issue required notices when needed, and track responses to ensure timely completion.</p><p>• Enter and maintain accurate employee information in the HRIS and other internal records systems.</p><p>• Assist employees in completing onboarding paperwork, answering routine questions and guiding them through required forms.</p><p>• Serve as a first point of contact for everyday HR inquiries and provide support on basic administrative matters.</p><p>• Update and review timecard information at the start of each workweek to help maintain accurate records.</p><p>• Process administrative items such as unemployment requests, wage garnishment documentation, and other employee-related forms.</p><p>• Manage uniform and employee merchandise distribution, including ordering supplies and coordinating handoff to staff.</p><p>• Provide additional administrative support and complete other HR-related tasks as assigned by the HR Manager.</p><p><br></p><p><br></p><p>They do offer a full benefits package: medical, dental, vision, PTO, paid holidays, tremendous growth, and MORE! Apply today if you are interested!</p>
<p>We are looking for an Accounting Clerk to join a growing team in Massillon, Ohio. This position combines day-to-day accounting support with front-office coordination, making it ideal for someone who is organized, approachable, and comfortable handling a variety of tasks. The person in this role will help keep financial records current, respond to incoming inquiries, and provide dependable administrative support across the office. Success in this role requires attention to detail, strong communication skills, and a willingness to step in where needed. This is a direct hire position with standard in office business hours; Monday-Friday from 7:00 AM-4:00 PM. </p><p><br></p><p>Responsibilities:</p><p>• Handle incoming phone calls from customers, drivers, job seekers, former employees, and other contacts, providing helpful first-line assistance and directing matters to the appropriate team members.</p><p>• Gather essential details from callers, identify the purpose of each inquiry, and ensure accurate follow-up by sharing information with the correct internal contacts.</p><p>• Support the Accounting Manager with daily finance-related activities to help maintain smooth department operations.</p><p>• Assist with accounts payable and accounts receivable tasks, including processing routine transactions and keeping records organized.</p><p>• Prepare, review, and manage invoices with accuracy to support timely billing and payment activity.</p><p>• Perform data entry for payroll-related information and other accounting records while maintaining a high level of precision.</p><p>• Conduct light collections follow-up by communicating with customers regarding outstanding balances in a careful and attentive manner.</p><p>• Contribute to general office operations by helping with administrative needs and other hands-on tasks that support a fast-paced, growing workplace.</p><p><br></p><p>They do offer a full benefits package: medical, dental, vision, paid holidays, PTO, and more. </p>
<p>We are looking for an Accounts Payable Clerk to support day-to-day payable operations for an organization in Akron, Ohio. This position focuses on accurate invoice handling, timely payment processing, and strong financial recordkeeping across property-related expenses. The ideal candidate is comfortable reviewing supporting documentation, resolving discrepancies, and assisting with month-end accounting activities in a steady-volume environment. This is a permanent position with standard in office business hours, Monday-Friday from 8:00 AM-5:00 PM. </p><p><br></p><p>Responsibilities:</p><p>• Review and enter vendor invoices with the correct supplier, property, and general ledger details while identifying and correcting duplicate submissions or mismatched documentation.</p><p>• Manage routine payment cycles by organizing check runs, preparing payment batches, and assembling backup materials for approval.</p><p>• Handle construction-related billing by tracking pay applications, retainage items, lien documentation, and related project records.</p><p>• Record tenant-chargeable expenses accurately, maintain organized tracking by property and tenant, and highlight items that should be billed back directly.</p><p>• Perform expense reviews and account reconciliations to support accurate financial reporting and timely issue resolution.</p><p>• Collect and organize monthly corporate card support, verify receipts, and enter statement activity into accounts payable records.</p><p>• Assist with period-end tasks by preparing accrual support, reviewing outstanding payables, and helping maintain accurate aging reports.</p><p>• Provide documentation for audit requests, support annual reporting requirements such as 1099 preparation, and contribute to additional accounting duties as needed.</p><p><br></p><p>They do offer a full benefits package; medical/dental/vision, 401K with a match, generous PTO, paid holidays, growth, and more!</p>
<p>We are looking for an Accounting Manager to oversee core financial operations for a growing organization. This role is ideal for a hands-on accounting specialist who can guide multiple transactional teams while ensuring accuracy, timeliness, and strong internal controls. The position offers a steady business-hours schedule and an opportunity to lead day-to-day accounting functions that support the organization. This is a direct hire position with standard in office business hours. They are seeking someone with strong management experience! </p><p><br></p><p>Responsibilities:</p><p>• Direct daily activities across accounts payable, accounts receivable, and payroll functions to maintain efficient and accurate processing.</p><p>• Supervise team members, set priorities, and provide coaching to support consistent performance across accounting operations.</p><p>• Oversee bi-monthly payroll administration, helping ensure employees are paid accurately and on schedule.</p><p>• Review financial transactions and supporting documentation to confirm compliance with company policies and accounting standards.</p><p>• Lead month-end close activities, including reconciliations, reporting preparation, and resolution of outstanding items.</p><p>• Monitor cash flow-related activity by coordinating billing, collections, vendor payments, and payroll timelines.</p><p>• Identify process improvement opportunities within accounting workflows and implement practical solutions to increase efficiency.</p><p>• Partner with internal stakeholders to address accounting questions, resolve discrepancies, and support operational needs.</p><p><br></p><p>They do offer a full benefits package: medical/dental/vision, 401K, paid holidays, PTO, long/short term disability, life insurance, growth, and more! Apply today!</p>
<p>We are looking for an experienced Sr Accountant or Accounting Manager to provide hands-on financial support for a healthcare organization in Norwood, Ohio. This Long-term Contract position will oversee core accounting activities, strengthen reporting accuracy, and help maintain smooth day-to-day financial operations. The ideal candidate brings strong general ledger expertise along with the ability to manage multiple accounting functions in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee general ledger activity and maintain accurate financial records across daily accounting operations.</p><p>• Manage accounts payable processes, purchasing-related transactions, and corporate accounting tasks to support timely and compliant financial administration.</p><p>• Prepare and review payroll-related accounting entries while coordinating accurate processing and reconciliation.</p><p>• Produce tax-related financial support and assist with reporting obligations in alignment with organizational requirements.</p><p>• Develop cash flow reports and forecasting models to help leadership monitor liquidity and plan effectively.</p><p>• Lead month-end close activities, including reconciliations, journal entries, and review of financial results.</p><p>• Support accounting operations using Sage platforms, with particular emphasis on Sage Intacct for reporting and transaction management.</p>
<p><strong>Director of National Accounts</strong> </p><p><strong>Location: Cincinnati, Ohio (Hybrid: 3 Days In Office / 2 Days Remote</strong></p><p><strong>Base Salary plus Bonus/Profit Sharing</strong></p><p><br></p><p><strong>Job Summary:</strong></p><p>The Director of National Accounts serves as the strategic sales lead for the Company's national accounts, partnering with Sales, Marketing, Dealers, and Executive Leadership to expand our presence with builders, developers, architects, contractors, and property management organizations. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and execute national account strategies that drive revenue growth, market expansion, and long-term strategic partnerships. </li><li>Identify, prioritize, and develop new national account opportunities within the Single Family and Multifamily residential markets. </li><li>Build executive-level relationships with national and regional builders, owner developers, architects, general contractors, remodelers, property management companies, and other key industry partners. </li><li>Lead the national account sales process from prospecting and relationship development through contract negotiation, specification, implementation, and ongoing account management. </li><li>Create strategic partnership programs that strengthen the Company's brand presence and customer experience. </li><li>Collaborate with national customers to understand their business objectives and develop joint growth initiatives that create mutual success. </li><li>Partner with Sales Managers, Territory Managers, and Sales Representatives to transition national opportunities into regional sales execution. </li><li>Support forecasting, strategic account planning, and territory development in partnership with Sales Leadership. </li><li>Participate in executive customer meetings, joint sales calls, product presentations, and strategic account planning sessions. </li><li>Strengthen dealer partnerships while expanding dealer opportunities with builders, developers, architects, and contractors. </li><li>Collaborate with Marketing to develop sales presentations, educational content, customer resources, and promotional programs that support national account growth. </li><li>Increase product specifications through relationships with builders, architects, designers, and developers. </li><li>Deliver Lunch & Learn presentations, educational seminars, executive briefings, and product demonstrations that promote the Company's solutions. </li><li>Represent the Company at industry trade shows, conferences, networking events, and key association meetings. </li><li>Actively participate in organizations such as NAHB, NMHC, NAA, AIA, ASID Industry Partners, and other industry associations. </li><li>Maintain accurate CRM data, opportunity tracking, customer contacts, and sales pipeline reporting. </li><li>Partner with Sales, Marketing, and Executive Leadership to align strategic initiatives and business objectives. </li><li>Provide market intelligence, customer insights, and competitive analysis to support product development and business planning. </li><li>Promote a culture of collaboration, accountability, customer focus, and continuous improvement throughout the organization</li></ul>
We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment.<br><br>Responsibilities:<br>• Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels.<br>• Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers.<br>• Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution.<br>• Address billing and account questions, partnering with internal departments when additional review or action is needed.<br>• Record all customer interactions, case details, and next steps clearly within the company’s support platform.<br>• Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality.<br>• Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support.<br>• Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.