<p><strong>Overview</strong></p><p>We are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization.</p><p> </p><p><strong>POSITION: SENIOR DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DALLAS, TX ONSITE</strong></p><p><strong>DURATION: 3-6 MONTHS</strong></p><p><strong>RATE: $25 - $30/HOUR</strong></p><p> </p><ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
<p><strong>Overview</strong></p><p>We are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization.</p><p> </p><p><strong>POSITION: SENIOR DESKTOP SUPPORT </strong></p><p><strong>LOCATION: DALLAS, TX ONSITE</strong></p><p><strong>DURATION: 3-6 MONTHS</strong></p><p><strong>RATE: $25 - $30/HOUR</strong></p><p> </p><ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul><p><br></p>
<p>This role is ideal for someone who enjoys being a “jack of all trades” and can step in to provide hands-on end-user support while helping the organization transition MSP services. You’ll work alongside a small IT team, supporting everything from desktop and hardware troubleshooting to Microsoft 365, Entra ID, onboarding/offboarding, account administration, and day-to-day IT operations. This will be onsite 5 days a week in Edina, MN. </p><p><br></p><p>Responsibilities:</p><p>• Deliver direct support for desktops, laptops, peripheral devices, and other workplace technology used by employees.</p><p>• Investigate technical incidents, manage incoming support requests, and drive issues through resolution in a timely manner.</p><p>• Prepare, install, and troubleshoot workstations, related hardware, and standard business software for end users.</p><p>• Administer user access, account updates, and routine technology operations across the IT environment.</p><p>• Create and maintain clear technical documentation while identifying opportunities to streamline support processes.</p><p>• Work closely with internal teams and external service partners to coordinate activities tied to IT service continuity and operational handoff efforts.</p><p>• Perform a range of day-to-day IT support and administrative duties to keep business systems running effectively.</p>
We are looking for a Desktop Administrator to support employees across remote and onsite locations through responsive technical assistance and dependable endpoint management. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, maintaining device standards, and keeping desktop environments running efficiently. The role combines hands-on support with documentation, hardware coordination, and administration of core workplace technologies.<br><br>Responsibilities:<br>• Serve as the main point of contact for incoming support requests, managing and resolving issues through the corporate ticketing platform.<br>• Provide day-to-day technical support for onsite staff as well as employees working from remote locations.<br>• Configure, image, and deploy laptops and desktops using approved tools, including Macrium and Microsoft Intune.<br>• Create and maintain user-friendly documentation, including process instructions, system guidance, and internal help materials.<br>• Administer and support printers, device credentials, and other shared desktop infrastructure components.<br>• Perform hardware troubleshooting and repair for laptops and related end-user equipment as needed.<br>• Support Microsoft 365 applications, including Teams, and assist users with software access and functionality issues.<br>• Contribute to endpoint patching activities and help maintain consistent device management standards as the organization continues adopting Intune and Macrium.<br>• Provide secondary support for Apple devices, including macOS and iPadOS environments, alongside existing team resources.<br>• Coordinate the shipment and tracking of hardware components intended for storage, deployment, or replacement.
<p>A leading insurance provider is seeking an experienced <strong>Digital Illustrator</strong> to create original character illustrations and scenes for a high-visibility creative project. The ideal candidate can work from creative direction and references while producing polished, production-ready vector artwork.</p><ul><li>Create original characters, environments, and illustrated scenes.</li><li>Develop artwork suitable for large-format signage, including 6-foot displays.</li><li>Recreate or adapt visual styles based on provided references.</li><li>Work within provided brand assets, logos, and color palettes.</li><li>Deliver production-ready <strong>EPS/vector files</strong> and PNGs as needed.</li><li>Collaborate with the internal production team and incorporate feedback.</li></ul><p><br></p>
<p>We are looking for an Executive Desktop Support specialist to provide high-touch technical assistance for leadership and employees in San Francisco, California. This contract opportunity is ideal for someone who excels in a cloud-first environment, enjoys hands-on endpoint support, and can balance day-to-day troubleshooting with executive-level service. The role combines advanced desktop support, device administration, and close collaboration with business teams to keep workplace technology running smoothly.</p><p><br></p><p>This is a hybrid opportunity and requires 3 days on site. </p><p><br></p><p>Responsibilities:</p><p>• Deliver advanced desktop support for complex user issues, serving as an escalation point for technical problems across the organization.</p><p>• Provide concierge-style technology assistance to executives and key stakeholders with a strong focus on responsiveness and professionalism.</p><p>• Administer modern endpoint management tools, including Microsoft Intune, to support device configuration, compliance, and lifecycle management.</p><p>• Support Microsoft 365 services such as Exchange Online, Azure-based identity tools, and collaboration platforms used by business teams.</p><p>• Coordinate workstation rollouts, hardware replacements, and user device migrations for the San Francisco, California office.</p><p>• Troubleshoot and resolve issues affecting both Windows and Mac computers in a predominantly Windows-based environment.</p><p>• Assist with the shift of entry-level support activities to an external service model while maintaining continuity for end users.</p><p>• Monitor and work through support tickets, partnering with colleagues to address technical needs across multiple departments.</p><p>• Provide onsite assistance in a corporate office setting and help maintain dependable daily technology operations for real estate-focused business units.</p>
<p>We are hiring a Mobile Application Developer to join a growing technology team focused on rebuilding and enhancing customer-facing and internal platforms across mobile, web, and CRM environments. Would you consider relocation to BEAUTIFUL WISCONSIN? We are looking at individuals who would be interested in moving not only to our wonderful area but joining a top employer that offers growth, amazing benefits and culture!</p><p><br></p><p>This role is part of an agile delivery organization supporting sales, service, and marketing initiatives tied to a large distributor network. The team is currently in a major execution and modernization phase, with a strong focus on improving user experience and delivering new product capabilities.</p><p><br></p><p>The position is heavily hands-on, with roughly 70% focused on new development and 30% dedicated to support, troubleshooting, and enhancements.</p><p><br></p><p>What You’ll Be Doing</p><p>Build, maintain, and support iOS and Android applications using Flutter and Dart</p><p>Develop new features and functionality for mobile applications used internally and by external partners</p><p>Work with APIs, backend integrations, and structured data</p><p>Troubleshoot application issues and improve performance, stability, and usability</p><p>Participate in application rebuild and modernization efforts</p><p>Collaborate with developers, QA, analysts, and business teams in an agile environment</p><p>Assist with testing, deployment support, and ongoing application improvements</p><p>Contribute to technical discussions around architecture, mobile development standards, and integrations</p><p>Environment & Technology</p><p>Flutter</p><p>Dart</p><p>RESTful APIs</p><p>Mobile application architecture</p><p>Database structures and data modeling</p><p>CRM and enterprise platform integrations</p><p>Agile delivery teams</p>
<p>We are looking for a Desktop/Network Technician to support and strengthen enterprise network operations in Philadelphia, Pennsylvania. This Long-term Contract position focuses on maintaining secure, reliable connectivity across network infrastructure while providing hands-on technical support for systems, devices, and user issues. The ideal candidate will combine strong troubleshooting ability with practical experience in network performance, security administration, and infrastructure support.</p><p><br></p><p>Provide first-level support for network connectivity, hardware, and basic infrastructure issues.</p><p>Troubleshoot and resolve networking, hardware, and software problems for end users.</p><p>Assist with the installation, configuration, and deployment of desktop computers, laptops, mobile devices, and network equipment.</p><p>Support network hardware including switches, cabling, wireless access points, and other infrastructure components.</p><p>Participate in rack-and-stack activities, cable management, and network closet organization.</p><p>Assist with device imaging, hardware upgrades, and equipment replacements.</p><p>Monitor and respond to service requests, documenting issues and resolutions within the ticketing system.</p><p>Help maintain inventory of networking and computer equipment.</p><p>Perform basic Active Directory account administration and user support.</p><p>Assist senior team members with network maintenance, system upgrades, and infrastructure projects.</p><p>Support backup, recovery, and routine system maintenance activities.</p><p>Follow established security policies, procedures, and technology standards.</p><p>Maintain accurate documentation of equipment, configurations, and support activities.</p><p>Stay current on networking and technology fundamentals through ongoing training and development.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys solving technical issues, improving support processes, and delivering a high level of customer service in a fast-paced environment. The role includes hands-on workstation support, device setup, incident resolution, and collaboration with technical teams to address complex issues.<br><br>Responsibilities:<br>• Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner.<br>• Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices.<br>• Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs.<br>• Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions.<br>• Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems.<br>• Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks.<br>• Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows.<br>• Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed.
We are looking for a Desktop Technician I to provide hands-on technical support for corporate users in Blue Ash, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving workstation issues, maintaining end-user equipment, and delivering reliable day-to-day IT support. The role focuses on desktop deployment, troubleshooting, and hardware service while partnering with other IT teams to keep business users productive.<br><br>Responsibilities:<br>• Deliver deskside support for employees by diagnosing and resolving hardware, software, and workstation-related issues.<br>• Configure, deploy, and upgrade Windows PCs and laptops using approved tools, standard builds, and company procedures.<br>• Support common business applications, including Microsoft Office, and assist users with routine software problems.<br>• Maintain clear technical records and create practical documentation for installations, troubleshooting steps, and support activities.<br>• Perform repairs, component replacements, and preventive maintenance for desktops and other assigned IT equipment.<br>• Assist with inventory tracking, device provisioning, and the distribution of computer hardware and related accessories.<br>• Coordinate with technical support and other IT teams to identify performance concerns and restore stable system operation.<br>• Set up and monitor IT equipment connected to data center or infrastructure environments as needed.<br>• Recommend improvements that enhance end-user technology performance and support the rollout of new solutions.
We are looking for a WordPress Developer to support and enhance a retail organization’s web presence in Newport, Minnesota. This Contract position focuses on maintaining a stable, secure, and high-performing WordPress environment through hands-on troubleshooting, routine upkeep, and timely updates. The ideal candidate brings practical web development experience and can work across front-end and supporting platform technologies to keep sites operating smoothly.<br><br>Responsibilities:<br>• Maintain and support WordPress websites by resolving technical issues and addressing day-to-day platform needs.<br>• Perform regular updates, patching, and preventive maintenance to promote website security and reliability.<br>• Troubleshoot site functionality, styling, and performance issues across WordPress, HTML, CSS, and JavaScript components.<br>• Implement enhancements and fixes to improve usability, responsiveness, and overall site operation.<br>• Collaborate with stakeholders to identify web support priorities and deliver effective technical solutions.<br>• Work with source control practices in GitHub to manage code changes and maintain development quality.<br>• Support integrations or web assets connected to technologies such as ASP.NET and Azure Blob Storage when needed.
<p>Position Summary</p><p>We are seeking a skilled .NET Developer to design, develop, test, and maintain software applications using Microsoft's .NET framework. The ideal candidate will have experience building scalable web applications, APIs, and business solutions while collaborating with cross-functional teams to deliver high-quality software.</p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain applications using C#, .NET, and ASP.NET.</li><li>Build and support web applications, APIs, and backend services.</li><li>Write clean, efficient, and maintainable code.</li><li>Troubleshoot, debug, and resolve software defects.</li><li>Collaborate with business stakeholders, developers, and project teams to gather requirements.</li><li>Develop and optimize SQL queries, stored procedures, and database structures.</li><li>Participate in code reviews and follow development best practices.</li><li>Support application testing, deployment, and ongoing maintenance.</li><li>Ensure application performance, scalability, and security standards are met.</li><li>Document technical specifications and development processes.</li></ul><p><br></p>
<p>We are looking for an experienced Desktop Team Supervisor to lead daily support operations and provide advanced technical guidance for end users in Ossining, New York. This role combines hands-on troubleshooting with team leadership, ensuring reliable desktop services across office and remote environments. The ideal candidate brings strong experience with Microsoft technologies, endpoint management, and service desk coordination while fostering the growth of support staff.</p><p><br></p><p>Responsibilities:</p><p>• Lead the desktop support team by assigning work, guiding technicians through complex issues, and promoting consistent service standards.</p><p>• Act as the senior escalation resource for unresolved hardware, software, access, and connectivity problems affecting onsite and remote users.</p><p>• Oversee support for Windows and macOS devices, helping team members strengthen their technical capabilities through coaching and mentorship.</p><p>• Manage desktop-related initiatives and coordinate tasks within the team’s area of responsibility to ensure timely completion.</p><p>• Deliver user support for computers, applications, and peripherals across office locations, remote sites, and home-based work settings.</p><p>• Administer and support core technologies such as Microsoft 365, Intune, Active Directory, Entra ID, Azure, and network access tools including VPN connectivity.</p><p>• Investigate and resolve endpoint and application issues, including malware concerns, disk-related failures, file recovery needs, and encryption-related problems.</p><p>• Maintain accurate ticket and incident records, document resolutions clearly, and ensure security-related issues are tracked and addressed appropriately.</p><p>• Coordinate with infrastructure, security, development, and external technology partners to resolve issues and improve support operations.</p><p>• Monitor equipment assignment records in the inventory system and provide clear status updates, recurring issue trends, and resolution information to leadership.</p>
<p>We are looking for an Application Support Engineer to provide hands-on administration and user support for a mission-critical academic software platform at a higher education institution in Santa Fe, New Mexico. </p><p>Remote work schedule may be available, local applicant preferred</p><p>This Long-term Contract position is ideal for a technology specialist who excels at solving application issues, guiding end users, and maintaining reliable system access in a collaborative campus environment. </p><p>The role will partner with faculty, academic leaders, and staff to keep the platform running smoothly, support related data and workflow activities, and contribute to effective application use across the institution.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day administration of the institution’s cloud-based syllabus management system, ensuring stable performance and dependable user access.</p><p>• Update and maintain shared syllabus templates, published content, and configuration settings to support academic consistency.</p><p>• Plan and execute recurring syllabus setup activities, including annual rollovers, releases, and system-wide updates.</p><p>• Respond to support requests from faculty, deans, and staff by diagnosing issues, resolving problems, and providing clear guidance.</p><p>• Administer user roles, permissions, and account access while processing security-related requests accurately and promptly.</p><p>• Support course, curriculum, and program data activities, including entry, validation, and approval-related workflow coordination.</p><p>• Provision application access for new faculty and administrators as part of onboarding and ongoing user support.</p><p>• Work closely with academic departments and institutional leadership to encourage effective platform adoption and address operational needs.</p><p>• Contribute to related enterprise application administration tasks as needed, including support connected to the ongoing Workday implementation initiative.</p><p>• Create and refine documentation, procedures, and support practices to improve consistency and efficiency.</p><p>Other duties as needed</p>
<p>Our company is seeking a skilled <strong>Desktop Support Technician</strong> to provide hands-on technical support for end users in a Windows-based environment. This role is ideal for a technology professional with experience in desktop support, system imaging, hardware deployments, and Microsoft technologies including SCCM and Office 365.</p><p>The Desktop Support Technician will be responsible for supporting daily IT operations, troubleshooting hardware and software issues, preparing and deploying devices, and ensuring users have reliable access to the tools they need to be productive.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for Windows 10/11 laptops, desktops, and related peripherals</li><li>Perform system imaging, configuration, and deployment of new and replacement devices</li><li>Use <strong>SCCM</strong> to support software distribution, patching, operating system deployment, and endpoint management</li><li>Troubleshoot and resolve issues related to <strong>Office 365</strong>, including Outlook, Teams, OneDrive, and other Microsoft applications</li><li>Set up, install, and deploy computer hardware, monitors, docking stations, printers, and mobile devices</li><li>Support user account administration, basic access issues, and workstation configurations</li><li>Diagnose and resolve hardware, software, and connectivity problems in a timely manner</li><li>Document technical issues, resolutions, and deployment activity within the ticketing system</li><li>Assist with equipment inventory management, asset tracking, and refresh initiatives</li><li>Provide excellent customer service and communicate effectively with end users at all levels of the organization</li></ul><p><br></p>
<p>We are seeking a <strong>Desktop Support professional</strong> to provide hands-on technical support across end-user devices, Microsoft environments, and core infrastructure. This role will support daily IT operations including <strong>Intune administration, Microsoft 365 support, device imaging, Active Directory user administration, basic network troubleshooting, and entry-level server support</strong>.</p><p>Key Responsibilities</p><ul><li>Provide desktop and laptop support for end users in onsite and remote environments</li><li>Administer and support <strong>Microsoft Intune</strong> for device enrollment, configuration, and policy management</li><li>Support the <strong>Microsoft 365</strong> environment including Outlook, Teams, OneDrive, and user account issues</li><li>Perform <strong>PC imaging, deployment, refreshes, and hardware/software installations</strong></li><li>Manage user accounts, groups, permissions, and password resets in <strong>Active Directory</strong></li><li>Troubleshoot basic connectivity issues involving <strong>routers, switches, VPNs, and wireless networks</strong></li><li>Assist with <strong>basic server support</strong>, including monitoring, patching assistance, and routine maintenance</li><li>Respond to tickets, document resolutions, and escalate more complex issues when needed</li><li>Set up and support printers, peripherals, mobile devices, and conference room technology</li><li>Maintain asset inventory and support onboarding/offboarding activities</li></ul><p><br></p>
We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.<br><br>Responsibilities:<br>• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.<br>• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.<br>• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.<br>• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.<br>• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.<br>• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.<br>• Follow established service management practices for incidents, changes, and recurring technical issues.<br>• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
<p>Robert Half is seeking a Contract .NET Developer to join our client's development team. As a Contract .NET Developer, you will be responsible for designing, developing, and maintaining software solutions using the .NET framework. This role offers an exciting opportunity to work on diverse projects with a reputable organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Software Development:</strong> Design, code, test, debug, and document software applications using the .NET framework and related technologies.</li><li><strong>Application Maintenance:</strong> Maintain and enhance existing .NET applications by identifying areas for modification, improvement, and optimization.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to gather requirements, analyze needs, and develop software solutions that meet business objectives.</li><li><strong>Database Integration:</strong> Develop and optimize database-related functionalities within applications, ensuring efficient data storage and retrieval.</li><li><strong>Code Reviews and Testing:</strong> Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Perform thorough testing to identify and resolve any issues.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for developed applications, including system designs and user manuals.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and troubleshooting assistance for developed applications, ensuring smooth operation and addressing user-reported issues.</li></ol><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul><p><br></p><p><strong>Common Issue Types</strong></p><ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul><p><br></p>
<p>Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware.</p><p> </p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: PLANO, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT</strong></p><p><strong>RATE: $27-$32/hr</strong></p><p> </p><p><strong><u>RESPONSIBILITIES</u></strong></p><ul><li>Provides end user support to internal staff</li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul>
<p>This role is responsible for providing first-line technical support to employees, ensuring timely issue resolution and maintaining high-quality service delivery. The ideal candidate will be experienced in Microsoft 365 administration, account management, and troubleshooting within Windows-based environments. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT ANALYST</strong></p><p><strong>LOCATION: DALLAS, TX (ON-SITE)</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO HIRE</strong></p><p><strong>HOURLY RATE: $25 - $30</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, and ticketing system, ensuring prompt resolution of IT issues.</li><li>Perform account management tasks including creating and managing user accounts and permissions within Active Directory.</li><li>Administer and troubleshoot Microsoft 365 applications, including license management, email tracing, and email whitelisting.</li><li>Support OneDrive and Azure device enrollment, ensuring proper configuration and connectivity.</li></ul>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
We are looking for a Desktop Support Analyst to join our IT Services team in Anderson, South Carolina. This onsite, Monday through Friday role is a contract-to-permanent opportunity for a hands-on, detail-oriented individual who enjoys supporting end users and maintaining reliable desktop technology. The position focuses on preparing equipment, resolving technical issues, and keeping hardware and software environments organized and up to date.<br><br>Responsibilities:<br>• Prepare, install, and maintain desktops, laptops, operating systems, and business software for day-to-day user needs.<br>• Set up new employee equipment, image devices, and coordinate workstation deployments or hardware refreshes for current staff.<br>• Troubleshoot technical problems involving company-issued hardware, software, and desktop applications, delivering timely issue resolution.<br>• Administer support requests through ServiceNow by updating, resolving, or routing tickets based on priority and ownership.<br>• Communicate progress clearly by recording troubleshooting steps, status updates, and final resolutions within assigned tasks.<br>• Provide users with required encryption keys and assist with access-related support when needed.<br>• Monitor desktop environments for required Windows updates and complete routine maintenance activities to keep systems secure.<br>• Track inventory, manage assigned technology assets, and help maintain adequate stock levels for computer-related supplies.<br>• Offer input on replacement or new equipment needs based on support trends, device condition, and operational requirements.
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.<br><br>Responsibilities:<br>• Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.<br>• Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.<br>• Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.<br>• Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.<br>• Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.<br>• Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.<br>• Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.<br>• Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction.<br><br>Responsibilities:<br>• Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues<br>• Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas<br>• Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns<br>• Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use<br>• Address PC desktop and workstation problems involving hardware, software, connectivity, and user access<br>• Document reported incidents, track resolutions, and escalate more complex problems when necessary<br>• Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge