<p>The IT Operations Manager oversees the organization’s day‑to‑day technology operations and serves as the primary liaison between staff and external IT service providers. This position ensures reliable performance of IT systems, administrative tools, communication platforms, and ticketing software. The role emphasizes coordination, planning, data oversight, and user support with knowledge of technical infrastructure work.</p><p><br></p><p><strong>POSITION: IT OPERATIONS MANAGER</strong></p><p><strong>LOCATION: FORT WORTH, TEXAS</strong></p><p><strong>DURATION: 3-6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>SALARY: $75-$80K</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee communications, requests, and issue resolution with the managed IT service provider.</li><li>Coordinate with third‑party software vendors for ticketing systems, administrative platforms, and other operational tools.</li><li>Monitor data storage processes, backups, user access controls, and recovery procedures in partnership with external IT vendors.</li><li>Provide staff with basic troubleshooting, onboarding support, and day‑to‑day technology assistance.</li><li>Maintain documentation for systems, workflows, and vendor-supported processes to ensure organizational continuity.</li><li>Support security practices such as password management protocols, privacy requirements, and general system safeguards.</li><li>Assist leadership with technology upgrades, tool evaluations, and budget planning related to IT needs.</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Berkeley, California. This Desktop Support A contract position requiring proactive problem-solving skills and a solid understanding of desktop and mobile support operations. The ideal Desktop Support candidate will possess technical expertise and the ability to provide exceptional service across multiple sites. This Desktop Support Role is a contract position and is onsite in Berkeley. Some travel will be required to various sites around Berkeley. </p><p><br></p><p>Responsibilities:</p><p>• Deliver desktop support services across various locations, ensuring timely resolution of technical issues.</p><p>• Manage and troubleshoot mobile devices, including administration and configuration.</p><p>• Utilize tools such as Fresh Service and Intune to effectively address service tickets and maintain system functionality.</p><p>• Diagnose and resolve hardware, software, and network problems for end-users.</p><p>• Maintain user accounts and permissions within Active Directory.</p><p>• Monitor and manage cloud-based domains to ensure seamless performance.</p><p>• Provide guidance and technical assistance to users on Microsoft Windows 10 and related software.</p><p>• Document and track service requests using a ticketing system to ensure efficient workflow.</p><p>• Collaborate with team members to implement solutions and improve processes.</p><p>• Ensure all systems are up-to-date and compliant with organizational standards.</p>
We are seeking a Desktop Support Engineer to provide high-level onsite technical support in a detail oriented corporate environment in Madison, WI. This role is ideal for a experienced desktop detail oriented who thrives in a hands-on setting, supports executive leadership, and can confidently handle escalations, deployments, and onsite networking needs. This is a contract-to-hire opportunity with long-term potential. What You’ll Do Provide advanced onsite desktop support for end users, including executive leadership Manage escalations and rollover tickets from the help desk team Assist with device deployments and system rollouts Use PowerShell to automate tasks and support system administration Support and troubleshoot networking issues onsite in the absence of a network engineer Serve as the point of contact for physical IT needs (hardware installs, connectivity, workstation setups, etc.) Deliver a high-touch, customer-focused support experience Technical Environment Microsoft Intune (transitioning environment) SCCM Windows enterprise environment Required Qualifications 5+ years of in-person desktop support experience in a detail oriented environment Experience with Intune and SCCM, including environments migrating to Intune Strong customer engagement skills, with experience supporting leadership and executives 2+ years of PowerShell experience for automation and administration Experience with onsite networking troubleshooting and physical connectivity support Preferred Skills Experience supporting enterprise-scale environments Strong documentation and process improvement mindset Ability to prioritize and manage escalations effectively Why This Role? High-visibility role supporting leadership onsite Opportunity to expand into networking and automation responsibilities Contract-to-hire path offering long-term stability and growth
<p><strong>Desktop Deployment Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for someone who thinks like an engineer but isn’t afraid to get hands-on with desktop deployment. This role is perfect for a software developer who drifted into systems work, or a sysadmin who enjoys automating, scripting, and streamlining everything they touch. You’ll help build, optimize, and support a large Windows desktop environment while applying the same mindset you’d bring to writing clean, scalable code. </p><p><br></p><p>In this role, you will work closely with other IT teams to ensure that our desktop environment is integrated into our overall network infrastructure. You will have the opportunity to work on a variety of projects, from deploying new desktops and laptops to developing and implementing automation tools to streamline our deployment processes.</p><p><br></p><p>The Desktop Deployment Technician will be responsible for managing multiple tasks and projects simultaneously, while maintaining a high level of accuracy and attention to detail. You will need to be proactive and possess excellent communication skills to provide timely and effective support to end-users and other stakeholders.</p><ul><li>Prepare and deploy desktops and laptops for end-users, including imaging, configuration, and testing.</li><li>Install, configure, and maintain operating systems, software applications, and hardware components.</li><li>Perform upgrades and patches to operating systems, applications, and hardware as required.</li><li>Provide technical support to end-users on desktop-related issues, including troubleshooting, diagnosing, and resolving problems.</li><li>Coordinate with other IT teams to ensure that desktops and laptops are integrated into our overall network infrastructure.</li><li>Document procedures and guidelines related to desktop deployment and support.</li><li>Participate in special projects and initiatives related to desktop deployment and support as required.</li><li>Other duties as assigned</li></ul><p><br></p>
We are looking for an experienced Mobile Device Developer to join our team on a contract basis. This position is based in Jacksonville, Florida, and requires a strong background in mobile application development, including hybrid frameworks and integration with native device features. The ideal candidate will have over seven years of relevant experience and a deep understanding of Angular, Apple Wallet integration, and mobile wrapper technologies.<br><br>Responsibilities:<br>• Develop and maintain mobile applications using Angular and hybrid frameworks such as Ionic and Capacitor.<br>• Design responsive and user-friendly interfaces optimized for mobile devices.<br>• Integrate native Android and iOS APIs into hybrid applications through plugins and native bridges.<br>• Implement Apple Wallet functionality, including creating and signing passes using PassKit framework.<br>• Manage certificates, provisioning profiles, and secure distribution methods for Apple Wallet passes.<br>• Build and maintain backend services for pass updates and secure distribution.<br>• Debug and troubleshoot mobile applications to ensure high performance and functionality.<br>• Collaborate with cross-functional teams to deliver seamless integrations and updates.<br>• Stay updated on the latest trends and technologies in mobile development and Apple Wallet integration.
<ul><li>Design, develop, test, and maintain applications using .NET frameworks (C#, ASP.NET, .NET Core).</li><li>Collaborate with cross-functional teams to deliver high-quality software solutions on time.</li><li>Implement RESTful APIs and SOAP services, ensuring best practices in security and performance.</li><li>Write clean, efficient, and well-documented code following object-oriented principles and design patterns.</li><li>Integrate applications with relational databases such as SQL Server or Oracle, including writing optimized queries and procedures.</li><li>Participate in code reviews, troubleshooting, and performance tuning.</li><li>Utilize version control systems such as Git or TFS for code management.</li><li>Work in an agile, team-oriented environment, and participate in sprint planning, standups, and project meetings.</li><li>Collaborate with front-end developers; familiarity with JavaScript, HTML, and CSS is a plus.</li><li>Communicate effectively with technical and non-technical stakeholders.</li></ul><p><br></p>
We are looking for a skilled .NET Developer to join our team on a contract basis in Lombard, Illinois. In this role, you will leverage your expertise in VB.NET and SharePoint to design, develop, and support both web-based and Windows applications powered by Microsoft SQL Server databases. This position is ideal for someone who thrives in a dynamic environment and is ready to make an immediate impact.<br><br>Responsibilities:<br>• Develop and maintain web applications and Windows-based solutions using VB.NET and the .NET Framework.<br>• Create, maintain, and support applications hosted on SharePoint, ensuring seamless functionality.<br>• Write and optimize SQL queries to support database-driven applications.<br>• Collaborate with cross-functional teams to design and implement software solutions that meet business needs.<br>• Troubleshoot and resolve issues in existing applications to ensure their reliability and performance.<br>• Consume and create web services using technologies such as WCF and REST.<br>• Conduct regular maintenance and updates for backend SharePoint environments.<br>• Implement enhancements and features to improve user experience and application performance.<br>• Utilize C# as needed to support development tasks.<br>• Ensure code quality and adhere to best practices throughout the development lifecycle.
<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>2–5 years of experience developing applications using .NET frameworks (C#, ASP.NET, .NET Core).</li><li>Proficient in object-oriented programming and design patterns.</li><li>Solid understanding of RESTful services, SOAP, and web technologies.</li><li>Experience with relational databases such as SQL Server or Oracle.</li><li>Familiarity with front-end technologies like JavaScript, HTML, CSS is a plus.</li><li>Knowledge of source control systems (e.g., Git, TFS).</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work both independently and in a team-oriented environment.</li><li>Good communication and interpersonal skills.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Engineer to join our team in Horsham, PA. This role involves engineering, deploying, and maintaining enterprise endpoint computing environments, with a focus on security, compliance, and modern management solutions. As part of this long-term contract position, you will play a critical role in ensuring desktops, laptops, and mobile devices meet regulatory and organizational standards.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage endpoint systems using cutting-edge tools like Microsoft Intune and Autopilot.</p><p>• Administer device management platforms to enforce compliance, deploy patches, and distribute software.</p><p>• Troubleshoot complex issues related to Windows-based endpoints, including hardware, software, and operating system problems.</p><p>• Package, test, and deploy approved software applications while adhering to compliance and change management standards.</p><p>• Configure and secure mobile devices with robust enrollment processes and secure access controls.</p><p>• Support remote and hybrid workforce setups with secure configurations and endpoint access.</p><p>• Execute hardware installations, workstation moves, and technology upgrades for new hires and office transitions.</p><p>• Perform vulnerability management by ensuring patch compliance and addressing identified security risks.</p><p>• Document endpoint configurations and maintain evidence for regulatory and audit requirements.</p><p>• Provide Tier 2/3 escalation support for endpoint-related incidents and service requests.</p>
We are looking for an experienced Cloud Developer to join our team in Herndon, Virginia. This is a Contract position where you will take on a leadership role in designing, implementing, and optimizing cloud-based solutions and DevSecOps practices. The ideal candidate will have a strong background in cloud technologies, CI/CD pipeline development, and infrastructure automation, with a focus on security and scalability.<br><br>Responsibilities:<br>• Lead the design and implementation of CI/CD pipelines using tools such as GitLab, GitHub, and Jenkins, ensuring integration of security and quality checks.<br>• Develop and maintain reusable infrastructure automation solutions using tools like Terraform and AWS CloudFormation.<br>• Oversee container orchestration efforts using Kubernetes and manage cloud-native services on AWS GovCloud.<br>• Establish and promote enterprise-level DevSecOps reference architectures and reusable pipeline templates.<br>• Integrate security controls, automated testing, and quality gates into all stages of the software development lifecycle.<br>• Guide platform engineering teams in creating sustainable, automated solutions for deployment and environment configurations.<br>• Ensure compliance with Zero Trust architecture principles, including identity, network, and data protection.<br>• Collaborate with cross-functional teams to implement cloud-based solutions that align with organizational goals.<br>• Provide technical leadership and mentorship to DevSecOps squads, fostering a culture of innovation and efficiency.<br>• Drive the adoption of state-of-the-art tools and methodologies to enhance system performance and security.
<p>We are looking for a dynamic Web Designer specializing in Angular and UI/UX design to join our team in West Des Moines, Iowa. In this role, you will play a crucial part in developing user-centric front-end solutions while leveraging your expertise in Angular frameworks and UI/UX design principles. This is a long-term contract position, offering the opportunity to contribute to impactful projects in a collaborative and agile environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain front-end applications using Angular frameworks to deliver responsive and high-performing solutions.</p><p>• Design user interfaces and experiences that align with modern UI/UX best practices and enhance user satisfaction.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into functional features.</p><p>• Ensure the seamless integration of UI/UX designs with backend systems, maintaining a cohesive and efficient workflow.</p><p>• Utilize agile methodologies to plan, develop, and deliver software projects within defined timelines.</p><p>• Conduct thorough testing and debugging to ensure applications meet quality standards and perform optimally.</p><p>• Stay updated with emerging technologies and trends to continuously improve development processes and outcomes.</p><p>• Provide technical expertise and guidance to team members, fostering a culture of innovation and excellence.</p><p>• Optimize existing applications for performance, scalability, and usability.</p><p>• Document system design, coding practices, and development processes for future reference and team alignment.</p>
Job Summary:<br>The Industrial Applications Developer thrives at the intersection of manufacturing operations and <br>modern software engineering. This role is ideal for someone who understands how factory floors <br>actually run and can translate that into robust, scalable digital solutions. You’ll work closely with <br>operations, engineering, and IT teams to build and integrate applications that streamline production, <br>connect equipment, and enhance data visibility across the enterprise. They work with stakeholders <br>to determine the needs of the business and create custom solutions to meet those needs. They must <br>understand different programming languages, have an eye for design, and be skilled in problemsolving.<br>Essential Functions:<br>Application Development & Integration<br>• Design, develop, and maintain industrial applications using C# and Java.<br>• Build and support integrations between manufacturing systems and ERP platforms (SAP, <br>Oracle, Microsoft Dynamics, or similar).<br>• Develop middleware and data pipelines to ensure reliable, real-time information flow <br>across systems.<br>Industrial Connectivity & Protocols<br>• Implement communication interfaces using industrial protocols such as MODBUS <br>(TCP/RTU) and MQTT.<br>• Integrate shop-floor equipment, PLCs, sensors, and SCADA/MES systems into enterprise <br>applications.<br>• Troubleshoot communication issues between hardware and software systems.<br>Manufacturing Systems Support<br>• Collaborate with production and engineering teams to understand process requirements <br>and translate them into technical solutions.<br>• Enhance system reliability, performance, and usability for manufacturing operations.<br>• Support continuous improvement initiatives by developing tools that optimize workflows, <br>reduce downtime, and improve data accuracy.<br>Architecture & Best Practices<br>• Contribute to system architecture decisions and ensure solutions follow best practices for <br>scalability, security, and maintainability.<br>• Write clean, well-documented code and participate in code reviews.<br>• Maintain version control, CI/CD pipelines, and automated testing where applicable.<br>Qualifications & Experience:<br>Education, Training & Professional Experience:<br>• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent <br>practical experience.<br>• Strong programming skills in C# and Java.<br>• Hands-on experience in manufacturing environments, including exposure to production <br>processes and industrial equipment.<br>• Proven experience integrating with ERP systems and understanding of common ERP data <br>structures.<br>• Practical knowledge of MODBUS, MQTT, and other industrial communication protocols.<br>• Experience with relational databases (SQL Server, Oracle, PostgreSQL, etc.).<br>• Ability to troubleshoot complex system interactions across hardware, software, and <br>network layers.<br>Knowledge & Employment Standards:<br>• Experience with MES, SCADA, or IIoT platforms.<br>• Familiarity with OPC UA, REST APIs, or message brokers (Kafka, RabbitMQ).<br>• Knowledge of cloud platforms (Azure, AWS) and containerization (Docker, Kubernetes).<br>• Understanding of cybersecurity principles in industrial environments.<br>• Experience working in Agile development environments.
<p><strong>Overview</strong></p><p>Our client is seeking a <strong>Dynamic Forms Developer</strong> with deep expertise in building complex, logic‑driven digital forms. This role focuses heavily on <strong>Excel‑style formulas</strong>, conditional logic, dynamic calculations, and advanced form flows. The ideal candidate can translate business requirements into intuitive, multi‑step user experiences that adapt based on user input.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Build interactive forms with <strong>complex logic</strong>, dynamic calculations, and conditional workflows.</li><li>Translate business requirements, workflow documents, and data structures into functional form logic.</li><li>Implement <strong>conditional visibility</strong> (show/hide rules), branching paths, and multi‑step user flows.</li><li>Develop and validate repeating data structures (e.g., multiple employees, nested objects).</li><li>Write clear in‑form instructions, help text, and user guidance.</li><li>Create validation rules, error handling, and logic‑driven output generation.</li><li>Ensure forms have intuitive layouts, strong information hierarchy, and mobile‑friendly design.</li><li>Collaborate with business stakeholders to refine requirements and optimize user experience.</li></ul>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We are looking for a skilled Desktop Technician to join our team in the Fort Lauderdale area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company.</p><p> </p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, & peripherals</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p><p> </p>
<p>We are looking for a skilled Desktop Technician to join our team in the Miami area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company.</p><p> </p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, & peripherals</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>Robert Half is seeking a Contract .NET Developer to join our client's development team. As a Contract .NET Developer, you will be responsible for designing, developing, and maintaining software solutions using the .NET framework. This role offers an exciting opportunity to work on diverse projects with a reputable organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Software Development:</strong> Design, code, test, debug, and document software applications using the .NET framework and related technologies.</li><li><strong>Application Maintenance:</strong> Maintain and enhance existing .NET applications by identifying areas for modification, improvement, and optimization.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to gather requirements, analyze needs, and develop software solutions that meet business objectives.</li><li><strong>Database Integration:</strong> Develop and optimize database-related functionalities within applications, ensuring efficient data storage and retrieval.</li><li><strong>Code Reviews and Testing:</strong> Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Perform thorough testing to identify and resolve any issues.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for developed applications, including system designs and user manuals.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and troubleshooting assistance for developed applications, ensuring smooth operation and addressing user-reported issues.</li></ol><p><br></p>
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.