<p><strong>Schedule Requirements: • Must be available to work 3rd Shift weekends (Friday, Saturday, and Sunday) • Position is 100% onsite in Memphis, TN • Candidates must currently reside within the greater Memphis metropolitan area • Relocation assistance is not available • Must be authorized to work in the United States without current or future must be eligible to work in the U.S. • Third-party candidates, C2C arrangements, and subcontractors will not be considered </strong></p><p><br></p><p> We are seeking a Production Support Engineer/Desktop Support Analyst to provide hands-on technical support for a 24/7 manufacturing and distribution environment. This role is responsible for supporting end users, workstation hardware, mobile computing devices, printing systems, and core infrastructure while ensuring minimal disruption to business operations during weekend and overnight hours. </p><p> The Production Support Engineer will diagnose and resolve issues involving desktop systems, laptops, Office 365, Active Directory, network connectivity, Zebra printers, RF scan guns, and other operational technologies critical to warehouse and production functions. The individual will work closely with IT and business teams to support incident resolution, system performance, user access management, device deployment, and ongoing operational support. </p><p> This position requires strong troubleshooting skills, a customer-focused mindset, and the ability to work independently in a fast-paced production environment. </p><p><br></p><p><strong>Schedule Requirements: • Must be available to work 3rd Shift weekends (Friday, Saturday, and Sunday) • Position is 100% onsite in Memphis, TN • Candidates must currently reside within the greater Memphis metropolitan area • Relocation assistance is not available • Must be authorized to work in the United States without current or future must be eligible to work in the U.S. • Third-party candidates, C2C arrangements, and subcontractors will not be considered</strong></p>
<p>We are seeking a <strong>Desktop Engineer</strong> with strong experience supporting and managing enterprise desktop environments in a <strong>Windows 11</strong> setting. This role requires deep technical knowledge of modern endpoint management, with <strong>Intune</strong> serving as the primary focus. The ideal candidate will also bring experience with <strong>SCCM</strong>, Windows imaging, Microsoft 365, and service desk operations in a co-managed environment.</p><p>Key Responsibilities</p><ul><li>Provide engineering and operational support for enterprise desktop environments</li><li>Manage and support <strong>Windows 11</strong> devices across a co-managed environment</li><li>Administer and support <strong>Microsoft Intune</strong> for endpoint configuration, deployment, compliance, and policy management</li><li>Support <strong>SCCM</strong> for software deployment, patching, and systems management</li><li>Perform and maintain <strong>Windows imaging</strong> processes for desktop and laptop deployments</li><li>Support and troubleshoot <strong>Office 365 / Microsoft 365</strong> environments</li><li>Manage endpoint devices and ensure consistent performance, security, and compliance</li><li>Work within a <strong>service desk/ticketing system</strong> to resolve escalated desktop support issues</li><li>Support hybrid identity environments, including <strong>Hybrid Active Directory</strong> and <strong>Entra ID</strong></li><li>Collaborate with internal teams on desktop engineering initiatives, upgrades, and endpoint modernization efforts</li></ul><p>Required Qualifications</p><ul><li>Strong depth of experience with <strong>Windows OS</strong>, specifically in a <strong>Windows 11</strong> environment</li><li>Hands-on experience with <strong>Intune</strong>; this is the primary requirement for the role</li><li>Experience with <strong>SCCM</strong></li><li>Experience with <strong>Windows imaging</strong></li><li>Knowledge of <strong>Office 365 / Microsoft 365</strong></li><li>Experience in <strong>endpoint management</strong></li><li>Prior <strong>service desk and ticketing</strong> experience</li><li>Experience supporting enterprise desktop environments in a structured IT setting</li></ul><p><br></p><p><br></p>
<p>We are seeking a <strong>Part-Time Desktop Support Analyst (25-30 hours a week)</strong> to provide onsite technical support in a manufacturing environment in Fort Lauderdale. This role is ideal for someone who enjoys working directly with users, troubleshooting day-to-day IT issues, and supporting a stable, productive workplace.</p><p>Responsibilities</p><ul><li>Provide onsite desktop support by troubleshooting and resolving hardware and software issues.</li><li>Set up, image, configure, and deploy desktops and laptops.</li><li>Support Windows, macOS, printers, mobile devices, and other peripherals.</li><li>Coordinate with external IT partners and internal teams to manage support activities and ticket progress.</li><li>Identify recurring issues and implement practical solutions.</li><li>Track IT assets, including device assignments, inventory, and returned equipment.</li><li>Monitor servers and network-connected systems, escalating issues as needed.</li><li>Assist with employee onboarding and offboarding, including device and account setup.</li><li>Support IT and facility technology projects such as conference room systems, telephony, and security tools.</li></ul><p><br></p>
<p>We are looking for a hands-on Level 2/3 IT Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up.</p><p><br></p><p><strong>POSITION: IT TECHNICIAN LEVEL 3</strong></p><p><strong>LOCATION: MIDLAND, TX</strong></p><p><strong>SALARY: 70-80K</strong></p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Serving as a hands-on point of support for users across the company, in person, over the phone and email.</li><li>Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution</li><li>Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix</li><li>Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra ID, and other Microsoft Admin portals</li><li>Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations</li><li>Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)</li><li>Building and maintaining documentation, knowledge-base articles, and support procedures</li><li>Using scripting/automation (PowerShell or similar) where it helps reduce manual work</li></ul><p><br></p>
We are looking for an experienced Mobile Developer to create and support Android-based payment applications in Jacksonville, Florida. This position focuses on building dependable, secure mobile solutions that connect with payment devices and related hardware while delivering a strong user experience. The role works closely with cross-functional teams to develop production-ready software, resolve technical issues, and contribute to ongoing product improvement.<br><br>Responsibilities:<br>• Build, enhance, and maintain Android payment applications from initial development through testing, deployment, and ongoing support.<br>• Develop application functionality using Java and Kotlin within the Android ecosystem, incorporating specialized payment software libraries as needed.<br>• Connect mobile applications with payment-related hardware such as card readers, input devices, printers, scanners, and other supported peripherals.<br>• Partner with product, quality assurance, design, and engineering teams to deliver well-designed features and reliable releases.<br>• Investigate software issues, identify root causes, and implement effective fixes to improve stability and performance.<br>• Prepare and update technical documentation to support development, troubleshooting, and long-term maintenance.<br>• Apply best practices to ensure applications meet expectations for security, scalability, reliability, and maintainability.<br>• Contribute to timely delivery of high-quality software by supporting continuous improvement in performance and user experience.
<p>Robert Half is hiring! We are looking for a Mobile Developer to build and enhance mobile applications that deliver reliable, high-quality user experiences across iOS and Android platforms. This role supports product delivery by partnering with cross-functional teams to turn business needs into well-engineered mobile solutions. The ideal candidate brings strong native mobile development experience, a thoughtful approach to code quality, and the ability to solve technical challenges in production environments.</p><p><br></p><p>Responsibilities:</p><p>• Create, enhance, and support native mobile applications for both iOS and Android environments.</p><p>• Connect mobile features to backend systems through REST-based services and other required integrations.</p><p>• Work closely with product leaders, engineers, and business partners to define, build, and release new functionality.</p><p>• Produce readable, maintainable, and thoroughly validated code that aligns with established engineering standards.</p><p>• Investigate application issues, identify root causes, and implement fixes to restore performance and stability.</p><p>• Contribute to peer reviews and help strengthen development practices across the engineering team.</p><p>• Improve application responsiveness, dependability, and capacity to support growing usage demands.</p><p>• Maintain compatibility with evolving mobile operating systems by updating applications for new platform releases.</p><p>• Take ownership of assigned features and systems from initial design through deployment and ongoing support.</p>
<p>We are hiring a Mobile Application Developer to join a growing technology team focused on rebuilding and enhancing customer-facing and internal platforms across mobile, web, and CRM environments.</p><p><br></p><p>This role is part of an agile delivery organization supporting sales, service, and marketing initiatives tied to a large distributor network. The team is currently in a major execution and modernization phase, with a strong focus on improving user experience and delivering new product capabilities.</p><p><br></p><p>The position is heavily hands-on, with roughly 70% focused on new development and 30% dedicated to support, troubleshooting, and enhancements.</p><p><br></p><p>What You’ll Be Doing</p><p>Build, maintain, and support iOS and Android applications using Flutter and Dart</p><p>Develop new features and functionality for mobile applications used internally and by external partners</p><p>Work with APIs, backend integrations, and structured data</p><p>Troubleshoot application issues and improve performance, stability, and usability</p><p>Participate in application rebuild and modernization efforts</p><p>Collaborate with developers, QA, analysts, and business teams in an agile environment</p><p>Assist with testing, deployment support, and ongoing application improvements</p><p>Contribute to technical discussions around architecture, mobile development standards, and integrations</p><p>Environment & Technology</p><p>Flutter</p><p>Dart</p><p>RESTful APIs</p><p>Mobile application architecture</p><p>Database structures and data modeling</p><p>CRM and enterprise platform integrations</p><p>Agile delivery teams</p><p><br></p>
<p>We are looking for an experienced Application Developer NET to support the design, development, and ongoing enhancement of enterprise web applications. This Long-term Contract position is based on site in Southern California, with an expectation of working on location four days each week. The role is well suited for a senior-level full-stack developer who can partner with technical teams and business stakeholders to deliver reliable, scalable, and secure solutions.</p><p><br></p><p>Responsibilities:</p><p>• Build, enhance, and support enterprise-grade web applications and API services using modern full-stack development practices.</p><p>• Work closely with business partners, project leads, quality teams, and design stakeholders to translate requirements into practical technical solutions.</p><p>• Contribute across the full software lifecycle, including analysis, architecture input, coding, testing, deployment, and post-release support.</p><p>• Review code, investigate application issues, and resolve defects to maintain performance, stability, and usability in production environments.</p><p>• Design and optimize SQL Server database objects such as stored procedures, views, functions, and triggers to support application performance and data integrity.</p><p>• Implement secure authentication, authorization, logging, and error-handling approaches that align with enterprise development standards.</p><p>• Maintain source control, support branching strategies, and contribute to automated build, test, and deployment workflows using CI/CD tools.</p><p>• Coordinate priorities across multiple assignments, provide progress updates, and produce clear technical and user-facing documentation.</p><p>• Support system integration efforts involving content platforms, third-party services, e-commerce connections, and data synchronization processes.</p>
<p>We are looking for a Cloud Developer to join a Contract engagement. This role is focused on building and enhancing Salesforce Revenue Cloud Advanced solutions, with an emphasis on product setup, pricing design, quoting workflows, and contract-related functionality. The ideal candidate brings deep configuration experience, strong deployment knowledge across environments, and the ability to partner with cross-functional teams to deliver reliable, scalable business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Build and configure Salesforce Revenue Cloud Advanced solutions to support complex commercial and operational needs.</p><p>• Create and manage product catalogs, product structures, and configuration frameworks that enable accurate solution design.</p><p>• Develop constraint models, business rules, and validation logic within the Advanced Product Configurator to guide compliant product selection.</p><p>• Set up pricing capabilities using procedures, matrices, discovery tools, expression logic, and tailored pricing functionality.</p><p>• Support end-to-end quote and contract processes, including amendments, renewals, and related lifecycle activities.</p><p>• Move Revenue Cloud metadata, configuration elements, and custom components through development, testing, and production environments.</p><p>• Investigate deployment challenges, resolve release-related issues, and contribute to smooth implementation cycles.</p><p>• Work closely with stakeholders, functional specialists, and technical teams to translate requirements into scalable cloud solutions.</p>
<p>We are seeking a Desktop Support Engineer to provide technical support for end users across desktop, laptop, mobile, and peripheral devices. This individual will be responsible for troubleshooting hardware, software, and connectivity issues while delivering exceptional customer service.</p><p>Responsibilities</p><ul><li>Provide Tier 2 desktop and end-user support</li><li>Troubleshoot Windows operating systems, Microsoft Office, and business applications</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, permissions, and access requests</li><li>Support hardware deployments, upgrades, and refresh projects</li><li>Document issues and resolutions within the ticketing system</li><li>Assist with onboarding and offboarding activities</li></ul><p><br></p>
We are looking for a Desktop Support Technician to join our team in Dallas, Texas on a Contract basis. This position focuses on preparing end-user equipment, resolving technical issues before devices are issued, and supporting a smooth onboarding experience for new employees. The ideal candidate brings hands-on desktop support experience, strong organizational skills, and the ability to manage device setup, software deployment, and shipment coordination in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and provision new laptop computers in alignment with established company configuration standards before employee delivery.<br>• Diagnose and resolve hardware and software problems to ensure devices are fully operational prior to deployment.<br>• Deploy, update, and manage business applications through Intune while maintaining compliance with Active Directory, Azure AD, and Microsoft Entra ID policies.<br>• Coordinate outbound shipment of equipment to new hires and monitor delivery timelines to support timely onboarding.<br>• Maintain accurate documentation for assigned devices, inventory status, and shipping activity.<br>• Track requests, document progress, and close support activities through a ticketing platform such as ServiceNow or a comparable system.<br>• Provide day-to-day assistance related to shipping tools and carrier platforms, including FedEx shipping software.<br>• Communicate with internal stakeholders to align device readiness, shipment scheduling, and onboarding support needs.
We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.<br><br>Responsibilities:<br>• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.<br>• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.<br>• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.<br>• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.<br>• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.<br>• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.<br>• Follow established service management practices for incidents, changes, and recurring technical issues.<br>• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
<p>We are hiring a Desktop Support Technician to provide hands-on technical support for end users across hardware, software, mobile devices, printers, and enterprise applications. This role will be responsible for resolving technical issues, imaging and deploying computers, supporting user onboarding, and ensuring a high level of customer satisfaction.</p>
<p><strong>Desktop Support Technician</strong></p><p>We are seeking a skilled <strong>Desktop Support Technician</strong> to join our technology team. This role is ideal for someone who enjoys solving technical issues, supporting end users, and ensuring reliable workstation performance. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a solid foundation in desktop technologies with room to grow into more advanced IT responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Provide hands-on desktop, laptop, and peripheral support across Windows and/or Mac environments</li><li>Install, configure, and maintain operating systems, software applications, and hardware components</li><li>Diagnose and resolve hardware failures, OS issues, application errors, and workstation performance problems</li><li>Support user account requests including password resets, access permissions, and workstation setups</li><li>Troubleshoot network connectivity issues such as VPN failures, Wi-Fi problems, DNS conflicts, and printer access</li><li>Assist with workstation imaging, software deployment, updates, and patching</li><li>Support onboarding and offboarding tasks including device setup, user profiles, and asset assignment</li><li>Document troubleshooting steps, resolutions, and device changes accurately in the ticketing system</li><li>Maintain inventory of desktops, laptops, monitors, accessories, and licensed software</li><li>Escalate complex issues to senior IT staff when necessary</li><li>Follow organizational IT policies, security standards, and operational procedures</li></ul><p><br></p>
<p>We are looking for a Desktop Support Technician to provide dependable onsite technical support for a nonprofit organization in Asheville, North Carolina. This role is ideal for someone who is confident working independently, values a mission-driven environment, and can deliver responsive service to a small user community. The position offers a hands-on opportunity to support both Mac and Windows environments while partnering closely with internal IT leadership to keep daily operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite desktop and help desk support for staff, resolving hardware, software, and access issues in a timely manner.</p><p>• Maintain and troubleshoot devices and user environments across both macOS and Windows platforms.</p><p>• Manage account setup, permissions, and directory-related tasks within Active Directory and Microsoft-based systems.</p><p>• Track, update, and resolve support requests through Jira, ensuring clear communication and accurate documentation.</p><p>• Provide day-to-day assistance with Microsoft applications, including Outlook, to support employee productivity.</p><p>• Share coverage responsibilities with the broader IT team and participate in an on-call rotation outside standard business hours as needed.</p><p>• Work closely with internal technology leadership to escalate issues appropriately and maintain continuity of support.</p><p>• Contribute to a reliable end-user computing environment for a small office by identifying recurring issues and recommending practical fixes.</p>
<p>We are seeking a <strong>Desktop Support Analyst</strong> to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II desktop and help desk support for onsite users</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, ID systems, and control systems</li><li>Assist with Active Directory and Group Policy administration at a Tier II level</li><li>Manage, organize, and track IT equipment inventory</li><li>Deliver strong customer service and timely technical support to end users</li><li>Document issues, resolutions, and service activity within a ticketing system</li></ul><p><strong>Technical Environment</strong></p><ul><li>Windows-based systems</li><li>Active Directory</li><li>Group Policy</li><li>Networking fundamentals, including switches, routers, and servers</li><li>Ticketing systems such as ConnectWise or ServiceNow</li></ul><p><br></p>
We are looking for an experienced .Net Software Developer to join a non-profit organization in Middleton, Wisconsin on a Long-term Contract assignment. This position will support digital products used by educators and students, with a strong focus on application stability, production support, and ongoing software quality. The role blends hands-on development with support leadership, partnering closely with product, infrastructure, QA, and customer-facing teams to improve reliability and user experience.<br><br>Responsibilities:<br>• Lead the day-to-day software support function by guiding technical work, reviewing code, coordinating releases, and ensuring issues are followed through to resolution.<br>• Investigate application problems across production and test environments, resolve defects directly when appropriate, and route work effectively when broader team support is needed.<br>• Build a strong understanding of system architecture, operational dependencies, and business needs by working closely with technical, infrastructure, product, and customer-focused teams.<br>• Develop, enhance, and maintain secure, testable application code using .NET technologies and modern front-end frameworks.<br>• Keep applications current by updating dependencies, improving maintainability, and aligning solutions with established security, performance, and coding standards.<br>• Partner with technical leads and stakeholders to strengthen product readiness, clarify support ownership, and improve deployment outcomes.<br>• Contribute actively within an Agile team by estimating work, identifying delivery risks, and participating in planning and execution discussions.<br>• Monitor operational concerns such as alerts, storage issues, and queue-related warnings, and help address them before they affect end users.<br>• Support vulnerability review and remediation efforts by working with development and infrastructure teams to prioritize and address security findings.<br>• Adapt across multiple initiatives and technologies, shifting priorities effectively while maintaining clear communication on progress, blockers, and risks.
We are looking for a .Net Developer (Blazor) to support the design and delivery of modern web applications for the energy and natural resources sector in Houston, Texas. This Long-term Contract opportunity is ideal for a hands-on developer who enjoys building responsive user experiences, developing reliable backend services, and contributing to well-structured, maintainable solutions. The role will work across front-end and server-side components while supporting quality, performance, and continuous delivery practices.<br><br>Responsibilities:<br>• Build and enhance web applications using ASP.NET Core, C#, Blazor, and WebAssembly to deliver scalable business solutions.<br>• Develop and maintain data access layers and application logic with Entity Framework Core and relational database technologies.<br>• Create interactive user interfaces with Telerik components while ensuring usability, consistency, and responsive behavior.<br>• Apply clean architectural principles and object-oriented design practices to produce organized, testable, and maintainable code.<br>• Collaborate with technical stakeholders to translate functional needs into effective application features and technical solutions.<br>• Support source control, build automation, and deployment activities through Azure DevOps CI/CD pipelines.<br>• Monitor code quality and address maintainability concerns by using static analysis and review tools such as SonarQube.<br>• Contribute to web service and integration development to enable secure and efficient communication between systems.<br>• Provide assistance with mobile-oriented .NET development efforts when project needs align with .NET MAUI capabilities.
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering dependable onsite assistance. The role involves supporting desktop environments, maintaining core system access, and helping ensure stable day-to-day IT operations.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for desktop and workstation issues, ensuring employees receive timely and effective support.<br>• Diagnose and resolve hardware, operating system, and peripheral problems across Windows 10 environments.<br>• Configure, image, and deploy desktop and laptop systems for new and existing users.<br>• Support user account access and directory services administration within Active Directory.<br>• Troubleshoot Bluetooth device connectivity and other common end-user technology issues.<br>• Perform routine system administration tasks to maintain reliable workstation performance and user functionality.<br>• Assist with network-related problem solving, including basic connectivity and access support for end users.<br>• Conduct technical orientation for users by guiding them through equipment setup, standard tools, and support processes.
<p><strong>Desktop Support Technician </strong></p><p><strong>Location:</strong> East Hartford, CT</p><p><strong>Employment Type:</strong> Contract (9-12 Months)</p><p><strong>Schedule:</strong> 40 Hours Per Week, Monday-Friday</p><p><strong> </strong></p><p><strong>About the Opportunity: </strong></p><p>Robert Half is seeking a Desktop Support Technician to join a growing IT team. This position will provide a mix of end-user support, workstation deployment, employee onboarding, and technology rollout assistance.</p><p>The ideal candidate will possess strong desktop support skills, enjoy working directly with end users, and be comfortable handling a variety of technical issues in a fast-paced environment.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provide desktop and end-user support for employees across multiple locations</li><li>Troubleshoot hardware, software, networking, and peripheral device issues</li><li>Image, configure, deploy, and replace laptops and desktop computers</li><li>Support employee onboarding, workstation setup, and equipment provisioning</li><li>Manage and resolve support tickets while maintaining excellent customer service</li><li>Assist with hardware inventory and asset tracking activities</li><li>Support technology refresh initiatives and workstation deployment projects</li><li>Coordinate technology-related tasks associated with office expansions, relocations, and operational initiatives</li><li>Work closely with internal IT teams to ensure timely issue resolution</li><li>Document technical issues, resolutions, and support procedures</li></ul><p><br></p>
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
<p>We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.</p><p>• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.</p><p>• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.</p><p>• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.</p><p>• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.</p><p>• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.</p><p>• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.</p><p>• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.</p>
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.<br><br>Responsibilities:<br>• Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.<br>• Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.<br>• Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.<br>• Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.<br>• Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.<br>• Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.<br>• Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.<br>• Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
<p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing site in Klingerstown, Pennsylvania. This Long-term Contract position supports both office-based employees and production operations, requiring someone who can manage daily support needs while also contributing to broader technical improvements. The role offers a mix of independent work, collaboration with centralized IT teams, and occasional travel for training and backup site coverage.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day desktop and endpoint support for users in both office and plant environments, resolving hardware, software, and access-related issues.</p><p>• Record, monitor, and close support requests through the designated service management platform, ensuring timely follow-through and accurate documentation.</p><p>• Troubleshoot recurring technical problems, identify underlying causes, and implement lasting fixes that reduce repeat incidents.</p><p>• Assist with planning and execution of site-based IT projects such as workstation deployments, software rollouts, infrastructure updates, and facility technology changes.</p><p>• Configure, deploy, image, and maintain enterprise endpoint devices, including desktops, laptops, and other user computing equipment.</p><p>• Support mobile and peripheral technologies used in manufacturing operations, including managed devices, scanners, label printers, and similar tools.</p><p>• Provide remote backup support for additional locations and travel periodically when onsite assistance or training is needed.</p><p><br></p>
We are looking for a Desktop Support Analyst to join our IT Services team in Anderson, South Carolina. This onsite, Monday through Friday role is a contract-to-permanent opportunity for a hands-on, detail-oriented individual who enjoys supporting end users and maintaining reliable desktop technology. The position focuses on preparing equipment, resolving technical issues, and keeping hardware and software environments organized and up to date.<br><br>Responsibilities:<br>• Prepare, install, and maintain desktops, laptops, operating systems, and business software for day-to-day user needs.<br>• Set up new employee equipment, image devices, and coordinate workstation deployments or hardware refreshes for current staff.<br>• Troubleshoot technical problems involving company-issued hardware, software, and desktop applications, delivering timely issue resolution.<br>• Administer support requests through ServiceNow by updating, resolving, or routing tickets based on priority and ownership.<br>• Communicate progress clearly by recording troubleshooting steps, status updates, and final resolutions within assigned tasks.<br>• Provide users with required encryption keys and assist with access-related support when needed.<br>• Monitor desktop environments for required Windows updates and complete routine maintenance activities to keep systems secure.<br>• Track inventory, manage assigned technology assets, and help maintain adequate stock levels for computer-related supplies.<br>• Offer input on replacement or new equipment needs based on support trends, device condition, and operational requirements.