<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p>As a Customer Service Representative, you will be the first point of contact for our client’s customers, ensuring they receive exceptional support and solutions. You will handle inquiries, resolve issues, and provide a positive customer experience across multiple communication channels.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Assist customers with questions, complaints, and product/service issues</li><li>Maintain accurate records of customer interactions in the system</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Provide feedback to improve customer satisfaction and company processes</li></ul><p><br></p>
<p>We are looking for a dedicated Administrative / Customer Service Representative to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers and assisting the sales department with various administrative tasks. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>A Call Center Representative is responsible for managing inbound and outbound customer interactions to address inquiries, resolve issues, and provide information about products and services. They play a key role in ensuring customer satisfaction and maintaining the company's reputation for excellent customer service. This role typically requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Handle incoming calls, emails, or chats from customers, addressing their questions, concerns, and needs promptly and professionally.</li><li><strong>Issue Resolution:</strong> Identify customer issues and resolve them efficiently, escalating complex problems to higher-level support when necessary. </li><li><strong>Product Knowledge:</strong> Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information and make recommendations to customers. </li><li><strong>Data Entry:</strong> Accurately document customer interactions, feedback, and inquiries in the company’s Customer Management System (e.g., Salesforce). </li><li><strong>Sales Support:</strong> When applicable, identify opportunities to upsell or cross-sell products and services to meet specific customer needs.</li><li><strong>Performance Metrics:</strong> Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call volume targets. </li></ul><p><br></p>
<p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
We are looking for a detail-oriented IT Fulfillment Agent I to join our team on a long-term contract basis in Wyomissing, Pennsylvania. In this role, you will play a key part in managing IT assets, purchasing, and supporting service delivery operations. The ideal candidate will have strong communication skills and an analytical mindset, ensuring smooth processes and accurate asset management.<br><br>Responsibilities:<br>• Manage IT assets across various categories, ensuring proper acquisition, storage, distribution, and disposal processes.<br>• Maintain and analyze asset registers and histories to ensure accurate tracking and compliance.<br>• Provide timely responses to support requests, offering information to resolve incidents and escalating unresolved issues as needed.<br>• Monitor and enforce policies to prevent unauthorized use of IT assets.<br>• Collaborate with service delivery teams to facilitate hardware and software purchases and manage user device procurement.<br>• Perform regular audits to ensure asset management records are up-to-date and accurate.<br>• Utilize knowledge of computer hardware and software tools to support operational needs.<br>• Contribute to problem-solving efforts and recommend improvements to asset management processes.
<p>Are you a detail-oriented accounting professional with a passion for tax compliance? Do you thrive in a fast-paced environment where your expertise directly helps clients achieve their financial goals? Our client, a growing and dynamic firm in York, PA, is seeking a <strong>Tax Accountant</strong> to join their team and make an immediate impact. This is more than just a role—it’s an opportunity to work with a supportive, forward-thinking team that values innovation, professional growth, and delivering exceptional service to a diverse client base.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Prepare and review individual, corporate, partnership, and nonprofit tax returns.</li><li>Conduct thorough tax research and stay up-to-date on federal, state, and local tax laws.</li><li>Collaborate with clients to understand their financial goals and provide strategic tax planning advice.</li><li>Assist with audits, tax notices, and resolving client tax issues.</li><li>Identify process improvements and contribute to workflow efficiency.</li></ul><p><br></p>
<p>A health and human services organization is seeking a Human Resources professional to assist with onboarding and new hire orientation. </p><p>The HR Representative is responsible for coordinating and administering the onboarding function of Human Resources for the assigned region. In addition, monthly, quarterly, and annual compliance requirements as required.</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:</p><p>• Responsible for managing the new hire process to include drug screens, background checks, motor vehicle reports, new hire communications and tracking, ensures completion of new employee onboarding documents and facilitates new hire orientation.</p><p>• Updates and utilizes the company HRIS to process new hires, status changes and terminations by following established HRIS guidelines.</p><p>• Complete pre-adverse process and keeps talent acquisition team updated when a new hire fails to meet pre-employment requirements.</p><p>• Provide input and support towards the development and implementation of new HR initiatives, programs, and processes.</p><p>• Initiate and conduct audits for HR compliance to include annual Criminal Background checks, Motor Vehicle Requests (MVRs) and ensure documentation is secured in HRIS. Provides reporting to HR leadership and appropriate committees.</p><p>• Ensure that DFPS, SAM, ABCs and CPS portal submissions are completed on hire and when employees terminate from Arrow.</p><p>• HR liaison for employment verifications and to external parties for current and former employees</p><p>• Occasional travel may be required.</p><p>• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.</p><p>• May be required to drive vehicles, be insurable with our auto insurance provider, and complete company vehicle training.</p>
