<p>We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.</p><p>• Manage outbound calls to follow up on client requests or provide additional information.</p><p>• Accurately input customer orders and maintain detailed records in the system.</p><p>• Collaborate with team members to ensure seamless customer interactions and satisfaction.</p><p>• Offer clear and concise information to clients regarding products, services, and procedures.</p><p>• Identify opportunities to enhance customer service processes and provide feedback to management.</p><p>• Maintain a thorough understanding of company policies and procedures to ensure compliance.</p><p>• Troubleshoot basic issues and escalate complex challenges to appropriate departments.</p><p>• Stay updated on industry trends and company offerings to provide accurate information.</p><p>• Demonstrate adaptability in handling diverse customer needs and scenarios.</p>
<p>• Tackle client issues, questions, and escalations with a focus on delivering a positive experience, ensuring concerns are addressed and appropriate follow‑up is completed.</p><p>• Support clients in managing their accounts by walking them through procedures, platform functions, and service‑related inquiries.</p><p>• Record all client interactions, requests, and outcomes in the CRM system with precision to maintain accurate records and support internal reporting.</p><p>• Collaborate with cross‑functional departments such as operations, finance, and compliance to troubleshoot client challenges and maintain smooth service delivery.</p><p>• Uphold organizational expectations for professionalism, accuracy, and regulatory adherence in every client interaction.</p><p>• Engage in ongoing training to stay informed about product updates, internal policies, and industry standards to enhance service quality.</p><p>• Maintain full adherence to HIPAA requirements and internal privacy protocols.</p>
<p>We are looking for multiple Business Service Specialist's to join our clients team in the Albany area. This is a temporary to hire opportunity. You will also be cross-trained to assist in other service areas as needed, based on workload demands. All service lines operate in a customer service-focused environment. Key responsibilities include, but are not limited to:</p><p><br></p><ul><li><strong>Service Line Expertise:</strong> Develop and maintain a thorough knowledge of the policies and procedures specific to the assigned service line and apply them effectively.</li><li><strong>Transaction Processing:</strong> Accurately process transactions in compliance with standard operating procedures and the service line’s service level agreement (SLA).</li><li><strong>Customer Support:</strong> Serve as a representative in the BSC Call Center, providing assistance and support while utilizing the BSC ticketing system.</li><li><strong>Communication:</strong> Prepare and manage written and telephone communications, including email correspondence with customers, vendors, program administrators, and other stakeholders to address inquiries and requests.</li><li><strong>Problem Resolution:</strong> Resolve complex processing errors, identify user needs for processing systems, and manage other intricate transactions.</li><li><strong>Auditing and Analysis:</strong> Analyze data to resolve advanced auditing issues related to various New York State business practices, including audit functions and associated processes.</li><li><strong>Customer Service Excellence:</strong> Consistently deliver high-quality customer service to all BSC customers, ensuring their needs are met efficiently and effectively.</li></ul><p><br></p>
<p>We are looking for a dynamic Talent Acquisition Manager to join our team in Latham, New York. In this role, you will focus on attracting, recruiting, and onboarding exceptional talent to support our organization's growth and success. Through strategic planning and fostering strong relationships, you will play a key role in advancing our team and enhancing our employer brand.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the entire recruitment process for technicians, client service representatives, and administrative staff.</p><p>• Develop and maintain candidate pipelines to ensure a steady flow of applicants with relevant experience.</p><p>• Coordinate interviews, extend offers, and oversee onboarding processes for new hires.</p><p>• Represent the organization at career fairs, campus programs, and other recruitment events.</p><p>• Optimize and maintain the Applicant Tracking System to improve efficiency and track key recruitment metrics.</p><p>• Partner with Marketing and HR teams to strengthen and promote the organization's employer brand.</p><p>• Foster positive relationships with candidates and ensure an exceptional experience throughout the hiring process.</p><p>• Monitor industry trends and recruitment best practices to continually improve strategies.</p><p>• Collaborate with leadership to identify staffing needs and develop effective hiring plans.</p>
<p>Our client, a well-established insurance agency, is seeking a <strong>Personal Lines Manager</strong> to oversee and optimize their personal lines department. This is an exciting opportunity to join a dynamic team and make a significant impact on service standards, sales performance, and overall customer satisfaction.</p><p><br></p><p>For immediate consideration, please contact Carmen Warga in our Albany, NY office. </p><p><br></p><p><strong>About the Role</strong></p><p>As the <strong>Personal Lines Manager</strong>, you will play a key role in planning, organizing, and managing the agency’s personal lines operations. You’ll lead a team of representatives, ensuring compliance with best practices, driving sales growth, and delivering exceptional service to clients. This position requires a hands-on leader who thrives in a fast-paced environment and is committed to continuous improvement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide coaching and feedback to personal lines representatives to enhance sales performance.</li><li>Audit workflows for compliance with agency standards and best practices.</li><li>Implement agency policies and ensure timely, accurate service delivery.</li><li>Develop and monitor training programs for personal lines staff.</li><li>Assist in achieving departmental business objectives and action plans.</li><li>Offer technical expertise and support for escalated client issues.</li><li>Drive process improvements to increase efficiency and customer satisfaction.</li><li>Represent the agency at events and travel to branch locations as needed.</li></ul>
