Customer Service Representative Jobs in Latham, NY

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Call Center Specialists

Albany, NY
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are looking for two Call Center Specialists to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment. Responsibilities:• Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through.• Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns.• Share updates on active games, upcoming launches, jackpot activity, and promotional programs so retailers can plan effectively.• Review and prepare required forms and documentation, ensuring all records are completed correctly and submitted on time.• Partner with retailers and internal teams to research ordering discrepancies, shipment issues, and inventory-related questions.• Conduct outbound follow-up with retailers who have not yet confirmed their orders and help secure timely responses.• Use computer-based tools, including Enterprise Series and customer service systems, to enter information and track interactions.• Balance multiple tasks throughout the day while maintaining service quality and meeting productivity expectations.• Expand knowledge through cross-training to provide broader team support and improve issue resolution coverage.
2026-10-30T00:00:00Z

Accounts Receivable & Customer Service Specialist

Albany, NY
onsite
Temporary / Contract
23 - 27 USD / Hourly
We're partnering with one of the Capital Region's most established and steadily growing service organizations to add an Accounts Receivable & Customer Service Specialist to their team. This is an excellent opportunity to join a collaborative, long-tenured group where you'll receive hands-on training, enjoy strong leadership support, and build a long-term career with a company that genuinely invests in its employees. As business continues to expand year after year, they're excited to grow their team to stay ahead of demand, support their existing staff, and maintain the exceptional customer experience their customers have come to expect. This continued commitment to service excellence has been a key contributor to the company's ongoing success and strong reputation throughout the region.If you're looking for a stable opportunity with a positive culture, strong mentorship, and room to grow, we'd love to connect with you. What You'll Be Doing<ul><li>Review and process customer invoices with accuracy and attention to detail</li><li>Verify labor, materials, equipment, and service charges prior to invoicing</li><li>Apply customer payments and support accounts receivable activities</li><li>Communicate with customers regarding invoices, payment terms, and account inquiries</li><li>Research and resolve billing discrepancies and customer concerns</li><li>Follow up on outstanding invoices and collections-related matters</li><li>Maintain accurate account records and customer documentation</li><li>Partner with office staff and field personnel to support daily operations</li><li>Prepare reports, correspondence, and other administrative documentation as needed</li></ul>What We're Looking For<ul><li>1+ years of AR, billing, invoicing, collections, or related experience</li><li>Strong customer service skills with excellent attention to detail</li><li>Organized, dependable, and comfortable in a fast-paced environment</li><li>Positive team player with a willingness to learn</li><li>Preferred ExperienceCollections, ServiceTitan, or service industry experience</li><li>HVAC, plumbing, construction, or mechanical industry exposure</li><li>Sage Intacct knowledge a plus</li></ul>Why Join This Team?<ul><li>Collaborative, long-tenured team environment</li><li>Hands-on training and mentorship</li><li>Supportive leadership with minimal micromanagement</li><li>Stable, growing company with opportunities to grow</li></ul>Who Thrives Here?<ul><li>Friendly, positive professionals who build strong relationships</li><li>Quick learners who take ownership of their work</li><li>Reliable individuals looking for a long-term opportunity</li></ul>Schedule<ul><li>Monday-Friday, 7:30 AM-4:30 PM</li><li>42.5-hour workweek with built-in overtime</li></ul>Interested?We'd love to tell you more about this opportunity. Apply now and contact Mary Christman or Kara Lyon today at 518-462-1430 to learn more. We look forward to speaking with you!
2026-10-03T00:00:00Z

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