We are looking for a dedicated Workers' Compensation Customer Service Representative to join our team in Albany, New York. In this role, you will play a key part in supporting the production and retention of insurance accounts while delivering exceptional service to policyholders. This position requires a strong understanding of workers' compensation policies and a proactive approach to customer service.<br><br>Responsibilities:<br>• Oversee existing insurance policies to ensure audits, reports, and claims are managed in compliance with New York State regulations.<br>• Assist policyholders by addressing claims, providing educational materials, verifying coverage, and delivering proof of insurance.<br>• Identify and pursue new business opportunities to meet monthly sales targets.<br>• Perform administrative tasks such as bookkeeping, data entry, electronic filing, resolving billing issues, and processing policy changes.<br>• Collaborate with agents to prepare certificates of insurance and renewal documents.<br>• Serve as a backup representative for workers’ compensation client services.<br>• Develop expertise in regulations and requirements specific to agriculture-related Workers’ Compensation Safety Group 486.<br>• Maintain effective systems and procedures to ensure revenue generation while providing high-quality service to members.<br>• Support departmental programs and services by adhering to established processes and objectives.
We are looking for a Leasing Agent to join our team in Albany, New York. In this Contract-to-Permanent position, you will play a key role in creating a positive experience for prospective and current residents while supporting the daily operations of the leasing office. If you thrive in a customer-focused environment and enjoy helping people find their perfect home, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and assist prospective residents with professionalism and enthusiasm.<br>• Conduct property tours that highlight the features and benefits of available units.<br>• Clearly explain leasing terms and guide applicants through the lease application process.<br>• Maintain consistent follow-up with leads to encourage property visits and applications.<br>• Provide support during move-ins, lease renewals, and other resident-related activities.<br>• Collaborate with the team to ensure efficient daily operations.<br>• Address connectivity issues and resolve customer concerns effectively.<br>• Handle inbound and outbound calls to assist with inquiries and provide solutions.<br>• Manage email correspondence to respond to resident and applicant questions promptly.
We are looking for a Front Desk Coordinator to join our team in Latham, New York. In this contract role, you will serve as the first point of contact for visitors and clients, ensuring a welcoming and organized experience. This position requires excellent organizational skills and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and attentive demeanor.<br>• Answer and direct incoming phone calls to the appropriate departments.<br>• Manage scheduling and appointments to ensure smooth operations.<br>• Maintain the cleanliness and organization of the front desk area.<br>• Assist with administrative tasks, such as data entry and document preparation.<br>• Coordinate with staff to ensure timely communication and support.<br>• Handle inquiries and provide accurate information about company services.<br>• Monitor office supplies and place orders when necessary.<br>• Facilitate the distribution of mail and packages to their intended recipients.
