We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you. Responsibilities: • Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests. • Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees. • Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution. • Request official reports, including police and fire incident reports, to support claims investigations. • Coordinate and dispatch property damage claim files to legal representatives when required. • Organize, sort, and distribute incoming correspondence to ensure timely processing. • Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online. • Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.

• Minimum of 3 years of administrative experience in a similar role. • Strong verbal and written communication skills are essential. • Exceptional customer service and interpersonal abilities. • Proven ability to multitask and perform effectively in a fast-paced environment. • Familiarity with claims processing or related administrative tasks is an asset. • High level of organizational skills and attention to detail.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.

Thornhill, ON
remote
Contractuel / temporaire à permanent
- CAD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you. Responsibilities: • Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests. • Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees. • Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution. • Request official reports, including police and fire incident reports, to support claims investigations. • Coordinate and dispatch property damage claim files to legal representatives when required. • Organize, sort, and distribute incoming correspondence to ensure timely processing. • Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online. • Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
2025-08-28T19:28:52Z