We are looking for a dedicated Customer Service Representative to join our team in Mississauga, Ontario. In this long-term contract position within the chemicals manufacturing industry, you will play a key role in ensuring seamless communication with customers and maintaining high standards of service. If you thrive in a dynamic environment and have a passion for delivering exceptional customer experiences, we encourage you to apply. Responsibilities: • Verify shipping, billing, pricing, and purchase order details to ensure accuracy. • Accurately input special instructions, customer requests, and updates to customer codes or notes into the system. • Maintain and update customer records with current pricing, new items, address changes, and delivery instructions. • Provide support and timely communication to sales staff working in the field. • Act as a key point of contact for both internal and external customers, addressing inquiries and resolving issues. • Collaborate with the team on order intake and data entry tasks, assisting other Customer Service Representatives as needed. • Conduct audits of purchase orders to confirm pricing, quantities, terms, and special instructions are correct. • Document customer complaints and work towards prompt resolution. • Process product returns following established procedures and timelines. • Ensure compliance with company policies and regulatory standards in all customer service activities.

• A minimum of 2 years of experience in customer service or a related field, with experience in chemical distribution or manufacturing considered an asset. • Strong problem-solving skills and the ability to work independently while making sound decisions. • Exceptional interpersonal skills with a collaborative mindset. • Proven ability to prioritize tasks and manage a heavy workload in a fast-paced environment. • Commitment to delivering excellent customer satisfaction and achieving results. • Outstanding written and verbal communication abilities. • Proficiency in Microsoft Office Suite, including Excel and Word, as well as familiarity with SAP and other collaboration tools. • Flexibility to work overtime when required and maintain composure during customer interactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.

Missisauga, ON
onsite
Temporaire
- CAD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Mississauga, Ontario. In this long-term contract position within the chemicals manufacturing industry, you will play a key role in ensuring seamless communication with customers and maintaining high standards of service. If you thrive in a dynamic environment and have a passion for delivering exceptional customer experiences, we encourage you to apply. Responsibilities: • Verify shipping, billing, pricing, and purchase order details to ensure accuracy. • Accurately input special instructions, customer requests, and updates to customer codes or notes into the system. • Maintain and update customer records with current pricing, new items, address changes, and delivery instructions. • Provide support and timely communication to sales staff working in the field. • Act as a key point of contact for both internal and external customers, addressing inquiries and resolving issues. • Collaborate with the team on order intake and data entry tasks, assisting other Customer Service Representatives as needed. • Conduct audits of purchase orders to confirm pricing, quantities, terms, and special instructions are correct. • Document customer complaints and work towards prompt resolution. • Process product returns following established procedures and timelines. • Ensure compliance with company policies and regulatory standards in all customer service activities.
2025-09-03T12:19:06Z